The Cost Of Employee Disengagement and Qantas' Future
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The Cost Of Employee Disengagement and Qantas' Future
Each employee of Qantas is an advertiser.Advertisng the good or bad aspects of the airline at BBQs,dinner parties or in conversations with potential pasengers in other venues.The last seven or eight years these conversations would have been negative.
Each employee can also contibute or not contribute to the profit or cost saving of the business.Perhaps a pilot may decide to have his/her uniform drycleaned after every trip or perhaps after every second trip.Use transport or not.Uplift extra fuel or not.The list is endless when applied to all employees.
Then there are those employees who are so disengaged that they want to damage or sabotage the business.Loading viruses into computers,theft or dliberately breaking equipment so as to impair sytems or protocols.
It is difficult to understand why an employer would so antagonize the workforce that these events would occur.
Qantas seems hell bent on doing so.If this antagonism was intended to force employees to resign then Qantas management have failed.If antagonism and fear is intended to intimidate the workforce then Qantas managment have failed.The vast majority of Qantas employees are not fearful but just plain pissed off.The attrition rate is still low.Employees want to stay to "see the bastards off"
The current pilot EBA negotiations and the senate review do not augur well for management.Passengers are expressing their annoyance by flying with other airlines.Qantas market share is shrinking rapidly.
What is the end game?Run the airline into the ground and into administration.Offer all employees their old jobs back at reduced remuneration and conditions.In so doing rid the airline of its legacy wages and conditions.
Qantas has off shore bases for its Cabin Crew,job sharing for office workers and partime in place for others.Qantas has reduced its wages bill by some 18% over the last seven years and still management is not satisfied.
Management has not been clever with the revenue base.Instead it has chosen to attack wages.The easiest of options.But not one senior executive has had their wages reduced.In fact their sense of entitlement has seen executive remuneration increase dramatically.
The demise of Qantas is an indictment of the apathetic government and a complicit ineffective media.
What will be the outcome of the senate review?
Wiil the government take notice when the airline needs to be bailed out using taxpayers dollars.
Apart from the long suffering passengers and employees does anyone really care?
Each employee can also contibute or not contribute to the profit or cost saving of the business.Perhaps a pilot may decide to have his/her uniform drycleaned after every trip or perhaps after every second trip.Use transport or not.Uplift extra fuel or not.The list is endless when applied to all employees.
Then there are those employees who are so disengaged that they want to damage or sabotage the business.Loading viruses into computers,theft or dliberately breaking equipment so as to impair sytems or protocols.
It is difficult to understand why an employer would so antagonize the workforce that these events would occur.
Qantas seems hell bent on doing so.If this antagonism was intended to force employees to resign then Qantas management have failed.If antagonism and fear is intended to intimidate the workforce then Qantas managment have failed.The vast majority of Qantas employees are not fearful but just plain pissed off.The attrition rate is still low.Employees want to stay to "see the bastards off"
The current pilot EBA negotiations and the senate review do not augur well for management.Passengers are expressing their annoyance by flying with other airlines.Qantas market share is shrinking rapidly.
What is the end game?Run the airline into the ground and into administration.Offer all employees their old jobs back at reduced remuneration and conditions.In so doing rid the airline of its legacy wages and conditions.
Qantas has off shore bases for its Cabin Crew,job sharing for office workers and partime in place for others.Qantas has reduced its wages bill by some 18% over the last seven years and still management is not satisfied.
Management has not been clever with the revenue base.Instead it has chosen to attack wages.The easiest of options.But not one senior executive has had their wages reduced.In fact their sense of entitlement has seen executive remuneration increase dramatically.
The demise of Qantas is an indictment of the apathetic government and a complicit ineffective media.
What will be the outcome of the senate review?
Wiil the government take notice when the airline needs to be bailed out using taxpayers dollars.
Apart from the long suffering passengers and employees does anyone really care?
Last edited by AlphaLord; 19th Mar 2011 at 08:14.
Apart from the long suffering passengers and employees does anyone really care?
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It has just dawned on me over my bottle of coopers.....
The engagement surveys..... these are not being used to gauge how sucessful management are at engaging staff. Quite the opposite.
The surveys are a tool to gauge how well they are doing their job of completely disengaging staff!!!!! The worse the result, the better in managements eyes.
It's sickening to see what these b#*$!&*)s are doing to the company.
The engagement surveys..... these are not being used to gauge how sucessful management are at engaging staff. Quite the opposite.
The surveys are a tool to gauge how well they are doing their job of completely disengaging staff!!!!! The worse the result, the better in managements eyes.
It's sickening to see what these b#*$!&*)s are doing to the company.
Dont get me started on out sourcing the people who reset our passwords to Indian call centers LOL
The lady in India then transferred me to Amadeus in France. All up took about 40 minutes and I ended up fixing it myself while on hold!
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Request:- Restore a deleted lotus notes email sent to me 2 years earlier.
Made Call #1:- Mumbai? 15 minutes. "It's cannot be done sir"
Made Call #2:- Mumbai? 20 minutes. "I cannot restore for a particular time but
I can restore all emails sent from a particular person". Lodged as a service request.
Received a call #3:-Australia! 2 minutes. Exatct email restored.
How is offshoring to India more efficient?
Made Call #1:- Mumbai? 15 minutes. "It's cannot be done sir"
Made Call #2:- Mumbai? 20 minutes. "I cannot restore for a particular time but
I can restore all emails sent from a particular person". Lodged as a service request.
Received a call #3:-Australia! 2 minutes. Exatct email restored.
How is offshoring to India more efficient?
It has just dawned on me over my bottle of coopers.....
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Revolta's Video
Why should we have a yank featured in our safety video?
There are plenty of telegenic Qantas Pilots who could do the job for free.
I still call scientology/hollywood home.What an affront
Management must stay up nights just thinking of ways to piss employees off.
Disengaged ? You betcha
Everything is a resounding success at Qantas until its discovered that it isnt
There are plenty of telegenic Qantas Pilots who could do the job for free.
I still call scientology/hollywood home.What an affront
Management must stay up nights just thinking of ways to piss employees off.
Disengaged ? You betcha
Everything is a resounding success at Qantas until its discovered that it isnt
Nunc est bibendum
What's the big deal about John doing the PA? Are we that precious that we worry about who fronts it? At least it has the passengers watching. I do detest of the word 'team' being used 9 times in 2 1/2 minutes though.
PS: Not all of the pilots in that video have my respect. JT does though.
PS: Not all of the pilots in that video have my respect. JT does though.
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My general level of disengagement is soooo low that I am too apathetic even to write a comment on this subject (as it has been a favourite of mine for a long time).
Engagement.
JT video..........who gives a ****e !
Non moi
Engagement.
JT video..........who gives a ****e !
Non moi
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Keg
think the issue was that some aspects of the safety demo were left out originally and the Domestic CC are upset about not being acknowledged apart from the word team which is really what this whole thread is about.
After hearing their issues I agree - especially as they say they only saw it for the first time onboard - I would have thought telling them before would have been a given.
Personally, I think the safety video needs to be done with a degree of authority, professionalism and relevance. The international version still is better than JT's.
As long as we don't get Oprah to do the next version or end up with the rap/singing/poetry versions like you sometimes get on SouthWest.
AT
think the issue was that some aspects of the safety demo were left out originally and the Domestic CC are upset about not being acknowledged apart from the word team which is really what this whole thread is about.
After hearing their issues I agree - especially as they say they only saw it for the first time onboard - I would have thought telling them before would have been a given.
Personally, I think the safety video needs to be done with a degree of authority, professionalism and relevance. The international version still is better than JT's.
As long as we don't get Oprah to do the next version or end up with the rap/singing/poetry versions like you sometimes get on SouthWest.
AT
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Quote:
It has just dawned on me over my bottle of coopers.....
Well at least its good to see that you are supporting the only Australian owned (family owned in fact) brewery of any size left in Australia. In fact its probably only one of a hand full of Oz owned firms left in Oz, and they are getting less by the day including in our industry.
hope you are supporting a good independent and not woolies or coles,those bastards are no better
It has just dawned on me over my bottle of coopers.....
Well at least its good to see that you are supporting the only Australian owned (family owned in fact) brewery of any size left in Australia. In fact its probably only one of a hand full of Oz owned firms left in Oz, and they are getting less by the day including in our industry.
hope you are supporting a good independent and not woolies or coles,those bastards are no better
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.Perhaps a pilot may decide to have his/her uniform drycleaned after every trip or perhaps after every second trip
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QF pilots don't get free dry cleaning like cabin crew do so we can't chalk up that expense.
