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Jetstar forces wheelchair passenger to crawl across tarmac

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Jetstar forces wheelchair passenger to crawl across tarmac

Old 26th Nov 2009, 15:44
  #101 (permalink)  
 
Join Date: May 2002
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Age: 53
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pcx
Does Jetstar charge disabled pax more than an able bodied pax to provide the level of service required by the disabled. I suspect not.

So how then can you contend that jetstar are "profiteering of the backs of disabled pax".
You donít need to charge someone to take commercial advantage of them. The mere fact they require short turn around times but arenít prepared to have the necessary staff to deal with stowing a disabled paxís wheelchair at the gate saves them money over their LCC competitor that is prepared to provide it. That is what I mean by "profiteering of the backs of disabled pax". It saves them money and contributes to their bottom line.
however they do provide a service to their disabled pax that they do not need to provide an able bodied pax.
They may not need to provide it legally but on a commercial basis they would be idiots if they didnít provide anything.
To say that this was taking away his independence is probably true to a limited point, however there are some limitations that have to be accepted when one becomes disabled for any reason.

For me to make this statement says nothing about my compassion or lack of it. It is a statement of fact.

The cold hard fact is that there are some things that disabled people can not do.
That goes without saying but it isnít our job to make it anymore difficult with stupid rules. As a society we should be doing all we can to make daily life as accessible and straight forward as possible for these people.
His subsequent behaviour did him and his cause absolutely no credit.
Maybe to the people that were there, but the general public I doubt it. All the general public saw were the media reports which didnít do Jetstar any favours as evident by the fact they were forced into damage control with a swift and very public apology.
However, Jetstar have set out a business model for their version of a LCC. The services that they provide are based on their model. Comparisons with other LCC's are not valid as their business model will vary from Jetstar's. The services and T&C's that they provide for the fare they charge are set out in their web site and are available from other sources.
I think the point I am trying to make is that their business model on this particular issue is flawed and should be changed.
By all means attempt to force Jetstar to change those terms and conditions if you wish. But do so in an appropriate way.
What may be inappropriate for some may be appropriate for others. Somehow I doubt that the general public see it your way. I could be wrong but I doubt it.
404 Titan is offline  
Old 26th Nov 2009, 17:56
  #102 (permalink)  
 
Join Date: Oct 2009
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p.j.m

As for you ďp.j.mĒ, if you are actually in a customer orientated position, you are in the wrong line of work my friend. Your attitude is giving your airline a very bad name.
404 - much like your assumptions about what I do and who I work for, you seem to not have a clue.

fyi - it is usually me "keepng them honest" and bagging JS about their flight delays and general lack of service and stupid and totally misleading TV ads. but in this instance I'm in agreement with JS, their policies and their staff. Meanwhile Fearnley has proven he's a fool and you seem to be trying to topple him from the title,
p.j.m is offline  
Old 26th Nov 2009, 18:42
  #103 (permalink)  
 
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p.j.m

Thatís funny I canít see one post you have made here bagging JQ. I can see five posts though about QF. Mind you, you probably post under multiple aliases each with multiply personalities.

I couldnít give a rats what people think of me. When I have a strongly held opinion on something I will defend it. All you can do is bag me or Mr Fearnly. I havenít seen anyone yet give me a credible reason why they think this policy is OK except the ďItís their train setĒ or ďItís their business modelĒ BS. You give me a good reason and I may respect your opinion.
404 Titan is offline  
Old 26th Nov 2009, 19:36
  #104 (permalink)  
 
Join Date: Oct 2003
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He or the person booking the flight on his behalf ticked the little box that says 'I agree with the above Terms and Conditions'. If he or his rep couldn't be bothered to read the full terms and conditions, I don't see how that is an Airlines fault. If you don't like ther T + C's, GO ELSEWHERE!!!!!!!

Furthermore, it's a low cost carrier FFS!!! You get what you pay for.

What he did in PNG was admirable. What he did during the award ceremony was ridiculous.

j3
j3pipercub is offline  
Old 26th Nov 2009, 19:48
  #105 (permalink)  
 
Join Date: Apr 2005
Location: Sydney Australia
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Does this person have a book launch or TV special in the wings? I know I am cynical but if he was a rock star it would be a cancer scare before a launch for publicity.
Mobi LAME is offline  
Old 26th Nov 2009, 20:45
  #106 (permalink)  
 
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Iím really getting board with the people that insist on criticising the man rather than debating the merits of Jetstarís and Tigers policy. Thatís the issue here.
404 Titan is offline  
Old 26th Nov 2009, 21:11
  #107 (permalink)  
 
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Well 404, I'm getting bored of the notion that the majority should change for a minority. You talk about short turn arounds and how this doesn't allow wheelchair passengers enough time to transfer at the gate. Why should Jetstar have to make their turnarounds longer and as a result increase their airfares for a minority? Why? Why should I be forced to pay more for someone else's convenience?? They are not being treated as sub-human, or demeaned in any way, just transferring to another form of transport so the airline can keep costs down and pass on a cheaper fare. If its not to your liking, fly another airline. I don't understand the continual argument and discussion.

I understand you are passionate about the subject, but do you think your feelings may be clouding your judgement slightly?

j3
j3pipercub is offline  
Old 26th Nov 2009, 21:24
  #108 (permalink)  
 
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Lads its been done to death.
Mr. Hat is offline  
Old 27th Nov 2009, 00:39
  #109 (permalink)  
 
Join Date: Feb 2008
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It not about you.

Why should Jetstar have to make their turnarounds longer and as a result increase their airfares for a minority? Why? Why should I be forced to pay more for someone else's convenience??

Itís a crook policy and for the small number of times where a wheelchair passenger chooses to stay in their own chair to the gate itís not going to make a scrap of difference to the fare that Jetstar passengers pay. There is no reason why the transfer to an aisle chair at the gate rather than at check in should make any difference to the time taken to board an aircraft if handled correctly. A wheelchair passenger boarding is always going to slow things down a little bit but that is just something that has to be accepted in a civilized society. Hey, old people and people with small kids slow down boarding. Do you think we shouldn't make allowances for them as well?
Itís easy to say;
They are not being treated as sub-human, or demeaned in any way

when YOU CAN WALK. Obviously Mr. Fearnley did find it demeaning. As non-paraplegics I think very few people can appreciate it from a paraplegicsí perspective and ultimately it's not whether YOU find it demeaning that matters. I reckon if you asked most paraplegics what they thought of Jetstars policy they would agree with Mr. Fearnley. You might not like how he went about drawing attention to this but that doesnít make the policy any more correct. Likewise saying he didnít have to travel with Jetstar also doesnít make the policy right either. I think many are allowing their dislike of how Kurt handled the situation to cloud their assesment of the policy. You can think he's a goose and still not agree with the policy you know.

Iím no bleeding heart but Iíve found the shallowly hiden lack of humanity or empathy for people with a disability on this post astounding. As an example from p.j.m.;
.....people automatically jump to defend him just because he's a cripple.

Fair dinkum what cave did you crawl out of? I reckon if you called Kurt a cripple to his face you'd be the one sitting on your arse.
If you look at any of my previous posts you can see Iím not one of those who just bags Jetstar for the sake of it. For any airline I think this was poor form.
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Old 27th Nov 2009, 05:14
  #110 (permalink)  
 
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j3pipercub
I'm getting bored of the notion that the majority should change for a minority.
Who said that they need to? You and I donít need to do a thing. Jetstar and Tiger though need to change their policy.
You talk about short turn arounds and how this doesn't allow wheelchair passengers enough time to transfer at the gate. Why should Jetstar have to make their turnarounds longer and as a result increase their airfares for a minority?
Where have I said Jetstar or Tiger for that matter need to increase their turn around times? I havenít. I have said that they need to provide the necessary resources at the gate to be able to transfer a disabled pax to an aisle wheelchair if the pax should decide to do it there instead of at check in.
Why should I be forced to pay more for someone else's convenience??
Pretty selfish statement to make when we are talking about a group of people who werenít given a choice to be in a wheelchair in the first place. Chances are though it wouldnít cost you a cent as the number of times this would be required and catered for is very small compared to the whole operation.
404 Titan is offline  
Old 27th Nov 2009, 06:21
  #111 (permalink)  
 
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404 Titan

Is it just me or are you getting fixated on Tiger and Jetstar official policy? Most people would agree with you that it should be changed to allow more convenience for the disabled. But it doesnt change the fact that he acted like an absolute and made a fool of himself for what would appear to be his own agenda!!!
Im sure he is not the first to be upset, nor the last, but you dont see every person in a wheelchair throwing a tantrum like a 2 year old and go scampering off through the airport as if to prove something do you???
777WakeTurbz is offline  

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