Qantas to Decline as Jetstar Soars
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Captaintunedog777
I certainly buy it, heres a cut & paste of a post I made last year
Follow up with the travel agent was the Jetstar had incorrectly stated the departure time to the travel agents & a jetstar system failure "dumped" the booked passengers.
MC
I certainly buy it, heres a cut & paste of a post I made last year
Monday 16-04-07
Creative Holiday's booked & ticketed passengers arrive at Sydney International terminal to fly on the JQ27 to Phuket.
Problem is the tickets were for a 14:40 departure, whereas the scheduled departure time was 13:30.
Additionally, Jetstar had no information about the ticketed passengers travelling on the flight in the system.
Nice start to an overseas holiday, the Travel agent stating that all normal processes were followed in the ticketing at booking process.
Creative Holiday's booked & ticketed passengers arrive at Sydney International terminal to fly on the JQ27 to Phuket.
Problem is the tickets were for a 14:40 departure, whereas the scheduled departure time was 13:30.
Additionally, Jetstar had no information about the ticketed passengers travelling on the flight in the system.
Nice start to an overseas holiday, the Travel agent stating that all normal processes were followed in the ticketing at booking process.
MC
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Legacy carriers will provide compensation if the stuff up is their fault.
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Didnt even get an appology from J*
And usually QF usually the crew is very appologetic...
Just out of morbid curiosity raver, how booked was the flight, where was it from/ going, and what time, if you can recall?
And usually QF usually the crew is very appologetic...
Just out of morbid curiosity raver, how booked was the flight, where was it from/ going, and what time, if you can recall?
Last edited by sthaussiepilot; 31st Aug 2008 at 10:33. Reason: typo
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An apologgy over the p.a was all they got.
RaverFlaver: Here's an apology for an engineering delay. Nicely handled by the crew, however with a crew to pax ratio of 1:1 they could have briefed the passengers about the delay individually.
YouTube - Jetstar Flight Attendant apology for ground turnback
YouTube - Jetstar Australia captain's delay PA
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in that case, I'm rather shocked.... Join Date: Aug 2004
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For what it is worth, my better half and I were on a QF flight out of Darwin for Brisbane on the usual el cheapo ticket, in May this year, and the inflight entertainment system failed to start. No great problem, had a good book to read, and thought no more of it.
Some weeks later a voucher from QF for $150 arrived in the mail, with an apology. We were stunned and amazed, and very appreciative.
Does this happen very often?
Some weeks later a voucher from QF for $150 arrived in the mail, with an apology. We were stunned and amazed, and very appreciative.
Does this happen very often?
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Some took it ok, some didn't.
I like to think we are very apologetic and accommodating where we can be when no compensation is given.
Just because we are a full service airline doesn't mean we always compensate. You all know the tight dictatorship we have been run by these past years.......we do our best though.
I like to think we are very apologetic and accommodating where we can be when no compensation is given.
Just because we are a full service airline doesn't mean we always compensate. You all know the tight dictatorship we have been run by these past years.......we do our best though.
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Rusty, were you very nice and fine about it?
when you are I herd cabin crews, usually put in the good word.... dont know if thats true...
and I would have no idea in Qantas about how common it is, but throughout 2 of the 3 Airlines I have worked for, they like to compensate passengers when ever possible...
I know someone who sent her kids un-accompanied to Melbourne, and No member of the crew took the kids off and waited for the other people to be collecting them on the other side, they just let the kids go, they were apparantly last off the plane, and the woman later rang Qantas and got a $2,000.00 Voucher for Qantas flights...
Nice amount of Hush money, from what she told me, they were very sorry, and delt with it within 2 days... is that a record?
(BTW, this was all happening when there was that big thing about kids getting taken, etc around 4 or 5 years ago)
when you are I herd cabin crews, usually put in the good word.... dont know if thats true...
and I would have no idea in Qantas about how common it is, but throughout 2 of the 3 Airlines I have worked for, they like to compensate passengers when ever possible...
I know someone who sent her kids un-accompanied to Melbourne, and No member of the crew took the kids off and waited for the other people to be collecting them on the other side, they just let the kids go, they were apparantly last off the plane, and the woman later rang Qantas and got a $2,000.00 Voucher for Qantas flights...
Nice amount of Hush money, from what she told me, they were very sorry, and delt with it within 2 days... is that a record?
(BTW, this was all happening when there was that big thing about kids getting taken, etc around 4 or 5 years ago)
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No Catering?
RaverFlaver perhaps you would care to elaborate....?
Would loading catering caused a further delay?
What do you usually serve on that leg?
Any mitigating circumstances?
Who made the catering check?
Would loading catering caused a further delay?
What do you usually serve on that leg?
Any mitigating circumstances?
Who made the catering check?
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Master Caution
Creative Holidays followed thee right channels. Blah blah. I would love to see any company admit a f%$k up straight up. Book the friggin ticket yourself and get someone to cross check it if you are an idiot or can't read and understand.
Creative Holidays followed thee right channels. Blah blah. I would love to see any company admit a f%$k up straight up. Book the friggin ticket yourself and get someone to cross check it if you are an idiot or can't read and understand.
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Captaintunedog.
Jetstar did finally admit that they were in error.
So on this ocassion the travel agents were not at fault, pretty hard for a travel agent to get it right if an airline cant provide them with the correct departure time. So no matter how many times the agent or pax check the details it's still gunna be wrong.
Jetstar did finally admit that they were in error.
So on this ocassion the travel agents were not at fault, pretty hard for a travel agent to get it right if an airline cant provide them with the correct departure time. So no matter how many times the agent or pax check the details it's still gunna be wrong.
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Mstr ctn, et al...
when will you fools get....JQ is like a bus or train service...you do not get compensated for these services being late, cancelled etc and nor do you on JQ....however they will do their very best to get you on to another flight asap.
As we all know LCC's such as JQ, TGR, VB have very small margins for profit so if they were to roll the red carpet out as you would like, they would not exist..and we would return to the days of paying $600 bucks just to fly a trunk route!!
Like it or not they are here to stay and with the econemy heading the way it is, even more emphasis will be placed onto JQ to reduce costs throughout the group....
Mst Ctn, make no mistake...if the ****e hits the fan the JQ drivers will be the last to lose their jobs!!
when will you fools get....JQ is like a bus or train service...you do not get compensated for these services being late, cancelled etc and nor do you on JQ....however they will do their very best to get you on to another flight asap.
As we all know LCC's such as JQ, TGR, VB have very small margins for profit so if they were to roll the red carpet out as you would like, they would not exist..and we would return to the days of paying $600 bucks just to fly a trunk route!!
Like it or not they are here to stay and with the econemy heading the way it is, even more emphasis will be placed onto JQ to reduce costs throughout the group....
Mst Ctn, make no mistake...if the ****e hits the fan the JQ drivers will be the last to lose their jobs!!
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Muff,
If the "****e does hit the fan" there will be massive redundancy payouts for mainline pilots for say some 3000 mainline drivers. How does that compare to J*?
Are J* still recruiting like mainline?
And muff, if people want to catch a bus or a train they will. If people book tickets by air they expect an airline service even with J*.
"the fool" MC
If the "****e does hit the fan" there will be massive redundancy payouts for mainline pilots for say some 3000 mainline drivers. How does that compare to J*?
Are J* still recruiting like mainline?
And muff, if people want to catch a bus or a train they will. If people book tickets by air they expect an airline service even with J*.
"the fool" MC
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You clowns really do not know about costs. Costs you clowns. This will determine the future of Q and Jetstar. Q have to reduce and Jetstar must maintain costs from going up. As long as Jetstar is cheaper they are here to stay.
One day boys you will learn how to handle the big jets. On ya frggin PC.
One day boys you will learn how to handle the big jets. On ya frggin PC.
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You clowns really don't know about yields. Yield you clowns. This will determine the future of Q and Jetstar.
As fuel prices rise so will fares.
The Jetstar international model only works in an environment where fuel is cheap as those who fly it are highly price sensitive.
The top end of town who fly first and business class are not so.
That, clearly is where the profits are.
Will Leigh Clifford continue to allow this market to drift to Emirates, Singapore Airlines, Cathay, Etihad etc ??
I doubt it.
As fuel prices rise so will fares.
The Jetstar international model only works in an environment where fuel is cheap as those who fly it are highly price sensitive.
The top end of town who fly first and business class are not so.
That, clearly is where the profits are.
Will Leigh Clifford continue to allow this market to drift to Emirates, Singapore Airlines, Cathay, Etihad etc ??
I doubt it.
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Well, doggonit, I guess I'm one of the heavily made up, big nosed, big feet brigade, coz last time I looked, all the carriers (with the exception of SQ's A345 services) you listed had a predominance of Y class seats in their shiny toys.
Maybe you should become a yield manager and convince the Executive to piff those pesky economy seats and fill them entirely with F and J class ones.
Oddly enough, even when times are tough, people always want to travel. And those who have to pay for the privelege themselves (ie the VFR customers) always look for the cheapest fare.
Hmmmm....now who might they choose in these tough times? I reckon Air Asia X and JQ might get a hit or two on their website from just those kinds of pax.
Those wealthy (or more probably, sponsored) types will travel whether goods times, or bad. I've never quite understood the logic that says as spending habits become tighter, so those who want to fly choose to do so on premium fares.
Another one to jot down for a look in five years.
Maybe you should become a yield manager and convince the Executive to piff those pesky economy seats and fill them entirely with F and J class ones.
Oddly enough, even when times are tough, people always want to travel. And those who have to pay for the privelege themselves (ie the VFR customers) always look for the cheapest fare.
Hmmmm....now who might they choose in these tough times? I reckon Air Asia X and JQ might get a hit or two on their website from just those kinds of pax.
Those wealthy (or more probably, sponsored) types will travel whether goods times, or bad. I've never quite understood the logic that says as spending habits become tighter, so those who want to fly choose to do so on premium fares.
Another one to jot down for a look in five years.