Qantas Failing in Japan
Join Date: Feb 2008
Location: Perth-West Australia
Age: 50
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Just my 2cent worth here..
Have been to Japan and did study Japanese and know a bit about Japanese culture since I lived went out with Japanese for around 8 years now...
Many friends or people I meet who came from Japan to Perth I do ask them how did you come here, the answer is 90% Singapore airline..
I was in the plane from Perth to Narita 2 years ago, Cabin crew went and put their pillow on couple of 4 empty seats and when passenger came and try to sleep they ask them to leave just to see cabin crew sleep there after that, I am not talking about the normal area where cabin crew sleep I am talking about random empty 4 seats!!
Japanese think Qantas treat passenger like friends which is a BIG NO NO in japan.. Customer is GOD in Japan...
Unless Qantas employee people who have been to Japan and lived there for at least 2 years, QF will find itself far away from the word Competing in Japan.
What QF lacks is, CUSTOMER SERVICE CULTURE... specially when it comes to Asian countries..
Have been to Japan and did study Japanese and know a bit about Japanese culture since I lived went out with Japanese for around 8 years now...
Many friends or people I meet who came from Japan to Perth I do ask them how did you come here, the answer is 90% Singapore airline..
I was in the plane from Perth to Narita 2 years ago, Cabin crew went and put their pillow on couple of 4 empty seats and when passenger came and try to sleep they ask them to leave just to see cabin crew sleep there after that, I am not talking about the normal area where cabin crew sleep I am talking about random empty 4 seats!!
Japanese think Qantas treat passenger like friends which is a BIG NO NO in japan.. Customer is GOD in Japan...
Unless Qantas employee people who have been to Japan and lived there for at least 2 years, QF will find itself far away from the word Competing in Japan.
What QF lacks is, CUSTOMER SERVICE CULTURE... specially when it comes to Asian countries..
Join Date: Aug 2006
Location: Close to home
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Sam Australia......Horse Pucky
Most if not all flights from Australia to Japan have at least two Japanese speakers.There is also a Tokyo base with 9 Japanese nationals who fly between Oz and Japan.
Those people are super customer oriented.If any of the Gaijin crew did anything to upset a Japanese passenger the Japanese Crew would certainly tell them.
Jet * service is cheap crap...how do you think that will go over in Japan?
So far it hasnt been successful.
Your comments reek of racist rubbish.
I have on both JAL and ANA...let me tell you Gaijin comes second.
Doesnt bother me .....its just the way it is.
Anatawa Baka Desu!!!
Those people are super customer oriented.If any of the Gaijin crew did anything to upset a Japanese passenger the Japanese Crew would certainly tell them.
Jet * service is cheap crap...how do you think that will go over in Japan?
So far it hasnt been successful.
Your comments reek of racist rubbish.
I have on both JAL and ANA...let me tell you Gaijin comes second.
Doesnt bother me .....its just the way it is.
Anatawa Baka Desu!!!
Join Date: Aug 2007
Location: Australia
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Failing Japan
The failure of the Japanese market for QANTAS stems from the disrespect and contempt displayed to the Japanese passengers,firstly the introduction of AO and finally JS. Disgraceful
Join Date: Oct 2007
Location: Sombrero CA.
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My Japanese Experience
Arriving into Osaka on the way to visit friends I was told by a JAL flight attendant (female) to remain seated until all the Japanese passengers had disembarked.
The point being there is good and bad Cabin Crew no matter which airline you travel with.
The effect of this experience on my trip and my view of JAL...zero
Had a great trip and love JAL.
BTW...if the crew want to use a few spare seats for rest purposes...who cares?
There is always some selfish turkey(passenger) who wants to hog 4 seats for themselves
The point being there is good and bad Cabin Crew no matter which airline you travel with.
The effect of this experience on my trip and my view of JAL...zero
Had a great trip and love JAL.
BTW...if the crew want to use a few spare seats for rest purposes...who cares?
There is always some selfish turkey(passenger) who wants to hog 4 seats for themselves
I find it surreal that many today think that a $100 airfare from MEL-SYD is expensive but they think nothing of paying $80 for a cab ride from the airport to Parramatta!
Now actually there's an idea, Jetstar Cabs. Cheap fares but you pay for the extras. Aircon, fuel, oil, tyres and anything else they can think of. The Jetstar pilots will be climbing over each other to take a transfer for a potential pay rise and quick command of an shiny new BF Falcon!
Join Date: Apr 2003
Location: AUSTRALIA
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CNS BASE -:
Tech Crew base to close DEC 08.
Cabin Crew base to have major reduction in numbers (again) via LWOP, more part-time, pushing crew to resign and take fast track interview for QCCA.
Tech Crew base to close DEC 08.
Cabin Crew base to have major reduction in numbers (again) via LWOP, more part-time, pushing crew to resign and take fast track interview for QCCA.
