Jetstar SYD Debacle
Join Date: Jun 2003
Location: Port Moresby
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Interesting observation, "if you fly LCC you get what you pay for".
QF routinely puts fullfare pax on JQ flights, do they get what they pay for? Yes I am aware that it usually says in the schedule that this sector is operated by JQ 320 etc.
QF routinely puts fullfare pax on JQ flights, do they get what they pay for? Yes I am aware that it usually says in the schedule that this sector is operated by JQ 320 etc.
Whoever calls Virgin a low cost carrier again deserves to be taken out at dawn, in the rain and shot! I think the term they like is "New World Carrier"
But on a lighter note.......... you all need to stop pulling your chains otherwise you might go blind.
You can't put a price on the stupidity of some.... even if it is SACL, the Passengers, VB, Qantas, J* etc etc etc etc...
But on a lighter note.......... you all need to stop pulling your chains otherwise you might go blind.
You can't put a price on the stupidity of some.... even if it is SACL, the Passengers, VB, Qantas, J* etc etc etc etc...
Join Date: Mar 2007
Location: australia
Age: 74
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This incident makes a mockery of the JetStar Agreement.
MUTUAL RESPONSIBILITY TO MEETING CUSTOMERS NEEDS
You and we will set ourselves apart from the Company's competitors by providing
superior service to our customers. This means a mutual commitment and responsibility for continuous impovement in everything we do and being aware of how we can better satisfy customers' needs.
In all our dealings with customers we will provide a service characterised by:
. credibility
. professionalism
. honesty, integrety and respect.
. fulfilling commitments and meeting clients expectations,
. a fast and flexible response,
. understanding the customers current and future needs, and
. looking for opportunities for value added service.
Well looking at this I think old Westaway needs to read his own Policy Manual!
MUTUAL RESPONSIBILITY TO MEETING CUSTOMERS NEEDS
You and we will set ourselves apart from the Company's competitors by providing
superior service to our customers. This means a mutual commitment and responsibility for continuous impovement in everything we do and being aware of how we can better satisfy customers' needs.
In all our dealings with customers we will provide a service characterised by:
. credibility
. professionalism
. honesty, integrety and respect.
. fulfilling commitments and meeting clients expectations,
. a fast and flexible response,
. understanding the customers current and future needs, and
. looking for opportunities for value added service.
Well looking at this I think old Westaway needs to read his own Policy Manual!
Join Date: Aug 2000
Location: Australia
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Was there any noise complaints about the TS after curfew? Surely the weather should be required to observe the curfew. Stupid, yes, but so are curfews. The policy should be reviewed and allowances made for weather delays. The cost of the EM diversion to ML is a impost that should not have occurred to the operator.
Join Date: Aug 2007
Location: MEL
Age: 55
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Business Decision Making 101:
Will the decision you make result in return customers?
If "yes", continue.
If "no", rethink.
This decision will result in lost customers and must be renounced.
Will the decision you make result in return customers?
If "yes", continue.
If "no", rethink.
This decision will result in lost customers and must be renounced.
