Pacific Blue Offloads PAX Tulla
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While the aircraft is on the ground with doors still open, isn't it the responsibility of ground staff to sort out this problem?
All the airlines I have worked for simply keep offering more until the offer is accepted. One free flight obviously was not enough. Passengers who volunteer to disembark should do so with a smile on their face. Several free flights would cost almost nothing to the airline, throw in free meals, lounge access, a hotel room for the night and some cash and there would have been a stampede for the door. The flight could have departed on time and the good PR would have been worth many times more than the expense.
All the airlines I have worked for simply keep offering more until the offer is accepted. One free flight obviously was not enough. Passengers who volunteer to disembark should do so with a smile on their face. Several free flights would cost almost nothing to the airline, throw in free meals, lounge access, a hotel room for the night and some cash and there would have been a stampede for the door. The flight could have departed on time and the good PR would have been worth many times more than the expense.
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Originally Posted by DJ738
The crew need to be commended for dealing with an adverse situation to a very high standard.
Shockwave makes a valid point wrt a more appropriate response -both from the airline and crew points of view. I would have thought an offer of alternative travel, even if on a competing carriers flight, would have been appropriate in the circumstances.
Further reporting on this incident highlights the flow-down effects on some of the disrupted pax -promises not met, multi-port travel, lack of care by the airline towards the pax they have disrupted, ($6 meal vouchers in SYD) late arrivals, lost and damaged luggage, all of this stemming from this one incident. All-in-all, extremely poor handling of what should be a relatively easily handled incident by all concerned. Again I say, shame PB.
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I was always taught "Math" was plural and singular.
"MathS" is just another bastardisation of the English language...
To my way of thinking, like Shockwaves, when parked on the ground at the gate it is in the hands of Ground Staff!
Such is the problem of contracting ground support out, like many ports on their network, ground ops simply don't give a "Jatz-cracker", so long as they are not the "delay code"!!! In this case, like so many others, it sounds like the Captain had to try and intervene to recover the situation. 
"MathS" is just another bastardisation of the English language...
To my way of thinking, like Shockwaves, when parked on the ground at the gate it is in the hands of Ground Staff!
Such is the problem of contracting ground support out, like many ports on their network, ground ops simply don't give a "Jatz-cracker", so long as they are not the "delay code"!!!
In this case, like so many others, it sounds like the Captain had to try and intervene to recover the situation.
I was always taught "Math" was plural and singular.
"MathS" is just another bastardisation of the English language...
"MathS" is just another bastardisation of the English language...
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Such is the problem of contracting ground support out, like many ports on their network, ground ops simply don't give a "Jatz-cracker", so long as they are not the "delay code"!!! In this case, like so many others, it sounds like the Captain had to try and intervene to recover the situation.
Company that handles PB in MEL is known for the "as long as it's not our delay code..." attitude! Well done, really works well when you give this kind of PR to your client airlines!
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You want bad grammar, try: "crew member go sick" or "crew member went sick". No problem with "math" - short for "math-ematics" The point is, why are you guys allowing these CSOs, dispatchers, blunts, whoever to dump their job on you? Who besides them CARES what delay code is used? Tell them the ship don't fly til they finish handling the SLF then sit back and do the sudoku until things are sorted - easy. Grow a pair, guys, you're supposed to be the Captain.
The point is, why are you guys allowing these CSOs, dispatchers, blunts, whoever to dump their job on you? Who besides them CARES what delay code is used? Tell them the ship don't fly til they finish handling the SLF then sit back and do the sudoku until things are sorted - easy. Grow a pair, guys, you're supposed to be the Captain.
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I'm with Gas (pun intended) and ShockWave. Park the plane until someone else removes the passengers. Someone in charge from the terminal who can offer them more than threats to "Get off my plane." Crew got themselves into a can of worms on this one.
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Been on overbooked flights in the US on several occasions, admittedly sometime back and it was handled easily and very promptly by the cabin crew requesting for volunteers, bribing the passengers and upping the rewards until the required number was achieved, the rewards ended up being significant.
The problem has been created by poor planning by the airline, surely all of the passengers on the plane have the same right to be there and many have arrangements that are awkward to change, so the only fair thing to do is to compensate the passengers who are inconvenienced.
The problem has been created by poor planning by the airline, surely all of the passengers on the plane have the same right to be there and many have arrangements that are awkward to change, so the only fair thing to do is to compensate the passengers who are inconvenienced.
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http://www.nzherald.co.nz/section/1/...ectid=10488747
maybe that 8 hour delay wouldn't have been so bad......
maybe that 8 hour delay wouldn't have been so bad......
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From the NZ Herald article:
Why bother? The complaints dept. will file it in the cylindrical cabinet. The passengers will just book with another company next time.
Pacific Blue had not received any complaints.
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What was wrong with offloading the standby pax? Isn't that why they are called standby?
I don't see what is wrong with the Cabin and Tech crew being pro-active in assisting to solve this problem. That is what makes companies successful. Maybe they didn't get it quite right, (I don't know as I wasn't there) but full marks to them for not just sitting back and doing nothing, leaving the hard bit to "someone else".
I don't see what is wrong with the Cabin and Tech crew being pro-active in assisting to solve this problem. That is what makes companies successful. Maybe they didn't get it quite right, (I don't know as I wasn't there) but full marks to them for not just sitting back and doing nothing, leaving the hard bit to "someone else".
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fistfokker....
I think the point that most are making is that preferably this should not have happened on the aircraft...
If you are doing this in full view of everyone in an aluminium tube it is not conducive to achieve the result you may want...
Perhaps they wanted to offload more pax that there were standby's as well...
But the bottom line is that unless the cabin crew member went sick after all the pax were on board the terminal would be a far better place to run this sort of situation....maybe she/he did .....who knows...
I think the point that most are making is that preferably this should not have happened on the aircraft...
If you are doing this in full view of everyone in an aluminium tube it is not conducive to achieve the result you may want...
Perhaps they wanted to offload more pax that there were standby's as well...
But the bottom line is that unless the cabin crew member went sick after all the pax were on board the terminal would be a far better place to run this sort of situation....maybe she/he did .....who knows...
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How's this for a novel idea:
Temp hire agency forms a pool of qualified FA's, kept on standby, for situations like this. It could suit some who don't want to work for just one company. Pick up the appropriate uniform at the gate.
(Ducking for cover....runs away!!)
Temp hire agency forms a pool of qualified FA's, kept on standby, for situations like this. It could suit some who don't want to work for just one company. Pick up the appropriate uniform at the gate.
(Ducking for cover....runs away!!)
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How about this for a real novel idea......
Employ enough cabin crew so that you have more than the legally required minimum.
Apart from preventing mess ups like this happening it also gives better customer service......
Employ enough cabin crew so that you have more than the legally required minimum.
Apart from preventing mess ups like this happening it also gives better customer service......
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Great idea ?
And where will the funds come from for additional F/A's?
Not from the CEO's salary, as he'll get a bonus for greater on-time results.
It will come from tech-crew salaries, engineering and other like sources.
Even the advertising budget will be expanded to promote the additional faces in the cabin.
Not from the CEO's salary, as he'll get a bonus for greater on-time results.
It will come from tech-crew salaries, engineering and other like sources.
Even the advertising budget will be expanded to promote the additional faces in the cabin.
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And where will the funds come from for additional F/A's?
In fact if they didn't cut back in the first place they wouldn't be increasing the number of flight attendants...
Not from the CEO's salary, as he'll get a bonus for greater on-time results.
Even the advertising budget will be expanded to promote the additional faces in the cabin.
You know the people that are actually what airlines are supposed to be there for in the first place....
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Employ enough cabin crew so that you have more than the legally required minimum.