Qantas Service Circus
Join Date: Jul 2006
Location: Australia
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Inflight service joke.
Personnally, I have been unable to recommend Qantas to anybody since the mid nineties in any class of service. In 06 I travelled to SFO in economy class and was appalled by the food and the cramped conditions. The meal took about three hours to complete because of understaffing, the "service" itself took about six hours with a hot chocolate or camomile tea service immediately after the dinner service, then the snack was handed out and it was pure carbohydrate. The IFE did not work either going or coming, the crew performed admirably but were clearly doing their best under the circumstances.
Premium class passengers on Qantas would desert in droves if they were exposed to the service given on other carriers, Thai, SQ, CX, which I am sure they do when they realise they are being ripped off by QF. I am not sure how FF points work but if I had a bank of points with QF I would use them to access flights on One World partner airlines like CX who have far more flights into and out of Australia to the world from far more cities in Australia than does Qantas.
Until Qantas management decides it must compete, a dirty word I suspect in management circles, unfortunately, the airline is doomed to the status of a third world airline.
Premium class passengers on Qantas would desert in droves if they were exposed to the service given on other carriers, Thai, SQ, CX, which I am sure they do when they realise they are being ripped off by QF. I am not sure how FF points work but if I had a bank of points with QF I would use them to access flights on One World partner airlines like CX who have far more flights into and out of Australia to the world from far more cities in Australia than does Qantas.
Until Qantas management decides it must compete, a dirty word I suspect in management circles, unfortunately, the airline is doomed to the status of a third world airline.
Join Date: Sep 2004
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Qantas Name Change
Well its gone from Apology Airlines to The Flying Circus.
Neither one is particularly flattering.
Amusing yes....but not flattering.
QF management rearrange the deck chairs on the Titanic.
Provide a little more ice in your glass and then totally alienate the frontline staff that are supposed to make the mess work.
Pure unadulterated stupidity coupled with worst people management I have ever encountered'.
Employees need to be motivated.
Fear and intimidation have never ever been usefull motivational tools.
Have you ever seen the Fat Controller(AW) or the Black Widow(LG) on QCC1
Its doubtful that they even know where it is
Neither one is particularly flattering.
Amusing yes....but not flattering.
QF management rearrange the deck chairs on the Titanic.
Provide a little more ice in your glass and then totally alienate the frontline staff that are supposed to make the mess work.
Pure unadulterated stupidity coupled with worst people management I have ever encountered'.
Employees need to be motivated.
Fear and intimidation have never ever been usefull motivational tools.
Have you ever seen the Fat Controller(AW) or the Black Widow(LG) on QCC1
Its doubtful that they even know where it is
Join Date: Jun 2004
Location: God`s Country
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An Oxymoron
Qantas Service is the complete and perfect oxymoron.
Qantas Employees are being set up to fail.Before they even get to work they are aware that the coming day will bring failures.
These failures are down to under resourcing.There comes a point where reduced manpower and increase workload intersect with devastating on performance and product delivery.
Unfortunately for Qantas Customers and employees that point was reached about 4 years ago .
The situation has worsened considerably since then.
The main area of serious concern now is engineering.Tech Logs on a majority of a/c have outstanding issues going unresolved for weeks.
The holes in the Swiss Cheese are aligning
Qantas Employees are being set up to fail.Before they even get to work they are aware that the coming day will bring failures.
These failures are down to under resourcing.There comes a point where reduced manpower and increase workload intersect with devastating on performance and product delivery.
Unfortunately for Qantas Customers and employees that point was reached about 4 years ago .
The situation has worsened considerably since then.
The main area of serious concern now is engineering.Tech Logs on a majority of a/c have outstanding issues going unresolved for weeks.
The holes in the Swiss Cheese are aligning
Join Date: Jul 2006
Location: Australia
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Service circus.
The product does not measure up. Compared to other carriers, QF P/J/Y does not compete. It's cheap. Highest airfares for P/J and service wise it's lousy. The seats, the add ons, the food, check-in, every aspect of the airline is second rate. Why people continue to buy tickets from QF astounds me especially knowing what is available from other carriers.
These shortfalls should be made public for the singular purpose of exposing management for the deception they have perpetrated on the people who pay to use QF services. And Alan Joyce wonders why the Japanese have not taken to Jetstar services ex Japan. The same reason QF does not rate, it lacks prestige.
These shortfalls should be made public for the singular purpose of exposing management for the deception they have perpetrated on the people who pay to use QF services. And Alan Joyce wonders why the Japanese have not taken to Jetstar services ex Japan. The same reason QF does not rate, it lacks prestige.
Join Date: Sep 2007
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Mary Had A little......Screw up
Management are always going on about cultural awareness.
Perhaps they should put those who plan menus through a cultural awareness course.
Some bright spark has included "lamb" on the QF 21 menu.
It is well known that the Japanese population finds lamb distasteful.
Even the smell can lead to negative comments.
After reports from crew about this situation the load scale has been reduced from %50 to %30.
How about reducing it to %0?
QF aspires to be the best airline in the world....they need to lift the bar a long away if they are to compete with Emirates,Cathay and Singair.
Perhaps a little research into cultural culinary differences may also be appropriate.
C'mon guys......"do it right"
Perhaps they should put those who plan menus through a cultural awareness course.
Some bright spark has included "lamb" on the QF 21 menu.
It is well known that the Japanese population finds lamb distasteful.
Even the smell can lead to negative comments.
After reports from crew about this situation the load scale has been reduced from %50 to %30.
How about reducing it to %0?
QF aspires to be the best airline in the world....they need to lift the bar a long away if they are to compete with Emirates,Cathay and Singair.
Perhaps a little research into cultural culinary differences may also be appropriate.
C'mon guys......"do it right"
The Reverend
Join Date: Oct 1999
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I am retired CX tech crew and used to very good service by CX cabin crew. I have recently taken a couple of trips on QF577, SYD/PER and QF580, PER/SYD on the 743 classic. I must say that each trip in EY was extremely comfortable with fully serviceable IFE, good cabin service and on time performance. 
Join Date: Apr 2007
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I fly Qantas domestically for work. Recently the check in performance particularly at Brisbane has become woeful. It takes over half an hour to check in even at off peak times. Like most Australians I don't do queuing, so this Christmas I'm flying my family Virgin. Have had no other complaints with the service but the thought of an hour in a queue with small children is to much. I hope they fix this because I've come to dread travelling with them.
TC:
They don't have any choice but to fly Qantas because all the other carriers flights are full, and Qantas refuses to let them increase their capacity.
I do not know one person who will willingly fly Qantas if an alternative presents itself.
Open the skies and end this farce.
Why people continue to buy tickets from QF astounds me especially knowing what is available from other carriers.
I do not know one person who will willingly fly Qantas if an alternative presents itself.
Open the skies and end this farce.
Join Date: Jan 2005
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Sunfish wrote
This is of course total cow manure. Qantas has nothing to do with the allocation of capacity, domestically or internationally. Anyone can put on domestic capacity provided they have an AOC, the equipment and resources. Constraints on domestic capacity went out the door with the demise of the pernicious Two Airline Policy.
Internationally, capacity to and from Australia is regulated by the Australian Government, of which Qantas is not part. If Qantas is able to influence Govt policy to its benefit, then so be it. Make no mistake, those advocating 'open skies' are doing so on account of their self-interest, nothing more, nothing less.
Sunfish - you mar your good points made by you unmitigated and blind hatred of all things Qantas. Time to change your glasses and take in an alternative but valid view!!
They don't have any choice but to fly Qantas because all the other carriers flights are full, and Qantas refuses to let them increase their capacity
Internationally, capacity to and from Australia is regulated by the Australian Government, of which Qantas is not part. If Qantas is able to influence Govt policy to its benefit, then so be it. Make no mistake, those advocating 'open skies' are doing so on account of their self-interest, nothing more, nothing less.
Sunfish - you mar your good points made by you unmitigated and blind hatred of all things Qantas. Time to change your glasses and take in an alternative but valid view!!
When you live....
GFPT5
Had a similar experience on QF30 LHR-HKG-MEL recently - no night bags loaded at LHR, not fixed at HKG but most annoyingly - no announcements to explain - probably pissed the crew off more than me as they were asked indivicually by everyone within earshot.
The other comical item is the new 'plan your flight' guides at the bottom of the menu. Seems no-one told the crew who manged to approximately reverse the first 3 hours advertised.
To be fair, I also did Syd-JNB in J on the same trip and rate it infinintely superior to BA J (JNB-LHR was worse service than QF Y).
UTR.
The other comical item is the new 'plan your flight' guides at the bottom of the menu. Seems no-one told the crew who manged to approximately reverse the first 3 hours advertised.
To be fair, I also did Syd-JNB in J on the same trip and rate it infinintely superior to BA J (JNB-LHR was worse service than QF Y).
UTR.
Lerty, it's you who are talking cow manure.
A succession of Labor and Liberal "Mates" have occupied Qantas Board seats for forty years. Qantas is an expert lobbiest, or have'nt you remembered what happened last time Singapore applied for extra capacity and got knocked back thanks to the Marg and Geoff show????
Furthermore there is absolutely nothing wrong with self interest, its what free enterprise and a market economy is all about, and Qantas is just as self interested (to the tune of a billion dollar profit) as the rest of them, as are you, as are I.
Hence, your love of free market economics and imported products ceases immediately its your turn to cop some competition.
It has been demonstrated time and again by Economists and in economics, that protectionism always costs more jobs than it creates, and your feeble and pathetic efforts to justify protecting Qantas are just plain stupid. Furthermore, if other airlines or Governments are prepared to subsidise my flights be charging lower taxes, then so be it.
The most likely thing that would happen in the event of opening the skies, would be a leaner more efficient Qantas with less management and lower profits and a lower share price, and if, in the unlikely event that QF did go tits up as a result of competition, and someone then tries to screw us, then we just start another airline.
Providing more competition by increasing capacity on International routes by allowing more airlines and more flights into Australia will remove the ""Qantas Tax" we all have to pay to preserve your rotten job.
Open the skies.
Internationally, capacity to and from Australia is regulated by the Australian Government, of which Qantas is not part. If Qantas is able to influence Govt policy to its benefit, then so be it. Make no mistake, those advocating 'open skies' are doing so on account of their self-interest, nothing more, nothing less.
Furthermore there is absolutely nothing wrong with self interest, its what free enterprise and a market economy is all about, and Qantas is just as self interested (to the tune of a billion dollar profit) as the rest of them, as are you, as are I.
Hence, your love of free market economics and imported products ceases immediately its your turn to cop some competition.
It has been demonstrated time and again by Economists and in economics, that protectionism always costs more jobs than it creates, and your feeble and pathetic efforts to justify protecting Qantas are just plain stupid. Furthermore, if other airlines or Governments are prepared to subsidise my flights be charging lower taxes, then so be it.
The most likely thing that would happen in the event of opening the skies, would be a leaner more efficient Qantas with less management and lower profits and a lower share price, and if, in the unlikely event that QF did go tits up as a result of competition, and someone then tries to screw us, then we just start another airline.
Providing more competition by increasing capacity on International routes by allowing more airlines and more flights into Australia will remove the ""Qantas Tax" we all have to pay to preserve your rotten job.
Open the skies.
Join Date: Mar 2000
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About three weeks ago I tried to buy tickets on SQ from SIN to BNE and return.The return flights for the few days before and after my preferred date were all overbooked by 15. I checked the online agencies and found that the only available seats were on Qantas, so I reluctantly bought tickets with them.
I checked the loadings with Qantas through a friend who can check the QF website. There were 70 seats available on my preferred date of travel on their one daily flight, codeshared with two other airlines. The same day SQ had three flights using aircraft with configuration of 333 seats. So they had 999 plus 45 overbookings.
The 70 seats on QF have probably been booked by now, by pax who couldn't get on other airlines.
Doesn't this tell us something?
I checked the loadings with Qantas through a friend who can check the QF website. There were 70 seats available on my preferred date of travel on their one daily flight, codeshared with two other airlines. The same day SQ had three flights using aircraft with configuration of 333 seats. So they had 999 plus 45 overbookings.
The 70 seats on QF have probably been booked by now, by pax who couldn't get on other airlines.
Doesn't this tell us something?
Join Date: Jan 2005
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Avoiding QF where I can
I'm a QF Gold Frequent Flyer/QF Club member that has decided enough is enough! I recently flew VB PER/MEL/PER and found the staff a hell of a lot more friendly, both in the air and on the ground.
I've had more horror stories on QF in recent years than I care to mention, including a cup of tea spilt on me, baggage missing, etc, etc. My observation if you happen to fly on a QF 747/300...the crew are old, bitter and twisted ex long haul that need a rocket up their a$%e!!
VB's new Foxtel was much more enjoyable than QF's inflight entertainment and it was complementary there and back....not sure whether that is the norm or not?
In short, QF have to lift their game to get my business back!
I've had more horror stories on QF in recent years than I care to mention, including a cup of tea spilt on me, baggage missing, etc, etc. My observation if you happen to fly on a QF 747/300...the crew are old, bitter and twisted ex long haul that need a rocket up their a$%e!!
VB's new Foxtel was much more enjoyable than QF's inflight entertainment and it was complementary there and back....not sure whether that is the norm or not?
In short, QF have to lift their game to get my business back!
Join Date: Oct 2002
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I doubt spilling a cup of tea was intentional. That can happen even on the best of airlines. I think they are referred to as accidents. Whilst not desirable, hardly something to get ones wee wee in a knot over. The rest of your opinion I am sure has some validity.
Unfortunately Geoffs policy of shareholders before customers before staff appears to be taking its toll.
Unfortunately Geoffs policy of shareholders before customers before staff appears to be taking its toll.
Nunc est bibendum
...if you happen to fly on a QF 747/300...the crew are old, bitter and twisted ex long haul that need a rocket up their a$%e!!
Perhaps with the new crappy terms and conditions the FAAA are about sign off on we may find that QF finally start recruiting long haul F/As again. About the only people that will be keen to sign on to those conditions will be the younglings looking to see the world. We can only hope!
Registered User **
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Keg,How long do you reckon the younglings as you put it will be fresh and happy especially when they find out how much pay the crew they will be working with get.
Not only that but the newbies will be working considerably longer hours and thats going to go down like a warm beer.
But it sounds like your more interested in fantasizing about younglings instead of thinking how good they are if the manure hits the fan.
Not only that but the newbies will be working considerably longer hours and thats going to go down like a warm beer.
But it sounds like your more interested in fantasizing about younglings instead of thinking how good they are if the manure hits the fan.