CASA Media release/ $130 medical.
Thread Starter
CASA Customer Service
I just had my medical renewed, paid my $130 and was warned by the DAME to keep the reciept in case CASA had a problem matching payment to paperwork.
I received a letter from CASA this morning stating payment not received and was now requested before medical renewal processed.
Armed with reciept and prepared to be a fire breathing grumpy old basterd, I rang 1 300 737 032 prepared to kick heads etc......................................................... ......
..........................and received first class customer service! Matter resolved quickly by CLARC after a perfect handover from the "greeter" to the medicals section.
So credit where credit is due. I know there are horror stories etc., but I must say I was impressed by the manner, speed, friendliness and intelligence displayed in sorting this out. I've had nothing but good service from the YMMB mob as well.
If someone from CASA reads this then give the guys and girls a pat on the back!
I received a letter from CASA this morning stating payment not received and was now requested before medical renewal processed.
Armed with reciept and prepared to be a fire breathing grumpy old basterd, I rang 1 300 737 032 prepared to kick heads etc......................................................... ......
..........................and received first class customer service! Matter resolved quickly by CLARC after a perfect handover from the "greeter" to the medicals section.
So credit where credit is due. I know there are horror stories etc., but I must say I was impressed by the manner, speed, friendliness and intelligence displayed in sorting this out. I've had nothing but good service from the YMMB mob as well.
If someone from CASA reads this then give the guys and girls a pat on the back!
minutes
Join Date: Jan 2004
Location: Australia
Posts: 25
Likes: 0
Received 0 Likes
on
0 Posts
Recently put in for my initial Class 1 Medical, part of which is a visit to a Designated Aviation Ophthalmologist (DAO/Eye Doctor).
Got the name of a DAO off the CASA website, asked my DAME to forward on a referral to the clinic and booked myself in for an examination. The clinic was very busy so had to take one of my prized recreational leave days from work to honour my appointment.
Underwent the examination only to be asked, 'now whats all this aviation stuff?'. Seems the DAO hadn't worked there for some 2 years.
I approached CASA about this and was met with 'It is the responsibility of DAO's to inform us of changes. If the data on our website is inaccurate its not our fault. We cannot be expected to keep all our data up to date, and we will certainly not shoulder any responsibility if this is found to be the case. As for you using up your leave due to the website inaccuracy...stiff!'
In the meantime the Part47 change for my aircraft having been processed in a mere 9 months, arrived without the requested registration change. Seems that my reservation of the mark had lapsed ,while being processed at CASA, and had been given to someone else.
Once again....stiff! Even through the appeals process.
BB
Got the name of a DAO off the CASA website, asked my DAME to forward on a referral to the clinic and booked myself in for an examination. The clinic was very busy so had to take one of my prized recreational leave days from work to honour my appointment.
Underwent the examination only to be asked, 'now whats all this aviation stuff?'. Seems the DAO hadn't worked there for some 2 years.
I approached CASA about this and was met with 'It is the responsibility of DAO's to inform us of changes. If the data on our website is inaccurate its not our fault. We cannot be expected to keep all our data up to date, and we will certainly not shoulder any responsibility if this is found to be the case. As for you using up your leave due to the website inaccuracy...stiff!'
In the meantime the Part47 change for my aircraft having been processed in a mere 9 months, arrived without the requested registration change. Seems that my reservation of the mark had lapsed ,while being processed at CASA, and had been given to someone else.
Once again....stiff! Even through the appeals process.
BB
Join Date: Jan 2004
Location: Australia
Posts: 25
Likes: 0
Received 0 Likes
on
0 Posts
According to CASA your $130 fee is for 'administration costs' only.
CASA refused to remove my DAO from the website ,even after they had confirmed he no longer practiced where advertised. It took 3 months of complaints to get his infomation removed.
'We are not required to provide a list of Designated Aviation Medical professionals, we only do it as a guide to help pilots!'
BB
CASA refused to remove my DAO from the website ,even after they had confirmed he no longer practiced where advertised. It took 3 months of complaints to get his infomation removed.
'We are not required to provide a list of Designated Aviation Medical professionals, we only do it as a guide to help pilots!'
BB
Join Date: Aug 2006
Location: brisbane
Age: 60
Posts: 1
Likes: 0
Received 0 Likes
on
0 Posts
casa med fee
Does anyone know how the admin costs were paid last year and the year before.
What do we get for our $130.00?
Maybe the DAME could come to my house! That would be worth $130.00.
What do we get for our $130.00?
Maybe the DAME could come to my house! That would be worth $130.00.
Join Date: Nov 2001
Location: Sydney
Age: 44
Posts: 121
Likes: 0
Received 0 Likes
on
0 Posts
$130
The $130 fee was raised with a couple of CASA delegates at our aeroclub a few months ago, whilst laughing they said " you blokes arent the only ones who need to pay it, we have to take it out of our budgets also!!! "
I think everyone else just looked at each other and didnt get the joke...
I think everyone else just looked at each other and didnt get the joke...
Join Date: May 2001
Location: Australia
Posts: 294
Likes: 0
Received 0 Likes
on
0 Posts
A simple rego transfer took 11 weeks- and cost the usual $130. They just do not appreciate the cost to their CUSTOMERS that their inefficiency causes. E.g. Frustrated airport owners desperate for their fees use debt collectors but because they cannot find out from the CASA register who owns an aircraft, take a punt - and get it wrong. The debt collector starts chasing but cannot collect and so the aircraft is threatenned with being impounded. I tried to ring CASA several times to ask why the rego had not been completed. Eventually they repsonded to one message saying there was no problem and they just could not understand why it had taken so long - but it would be changed that afternoon - and it was! I guess if I had not kept ringing, it would have never happened. I now have a 'rerew by CASA only' medical due in a couple of weeks. All of my paperwork is done and sent but it be will be a miracle if that happens in time. My ASIC card took 7 months and expires in May 07 - better start thinking about renewing that one now! and they call that custome service?
The website has other inaccuracies too-
Try to find an ATO from the site! The first 3 that I rang to book a check ride, told me that they had been retired for 3 years or more. Again, CASA took no responsibility for the info on their website.
Maybe we should follow the same idea - if a CASA person asks for some information from you, tell them some bull5h1t. If they notice it is bull5h1t, tell them that you take no responsibility for what you say.
Try to find an ATO from the site! The first 3 that I rang to book a check ride, told me that they had been retired for 3 years or more. Again, CASA took no responsibility for the info on their website.
Maybe we should follow the same idea - if a CASA person asks for some information from you, tell them some bull5h1t. If they notice it is bull5h1t, tell them that you take no responsibility for what you say.
Join Date: Jul 2005
Location: n/a
Posts: 221
Likes: 0
Received 0 Likes
on
0 Posts
Some good things do happen:
A recent issue with licence validity had me call CASA reagarding the issue - after a little to and fro .... the issue was resolved with a reprint of my licece pages with the updated info.
The gentleman who helped me was exactly that - a true gentleman and I do thank you for your assistance. He went out of his way to help.
From my recent dealings - it appears that the people who work there are very competant at their jobs and very helpful. However - SEVERELY over worked.
It would appear that the problems some of us encounter, is with the system of management and the fact that the human resources are stretched beyond the limit of resonableness.
The people who help us resolve our problems are generally those that cop the brunt of our fustrations - probably inappropriately as the cause of the problem lies elsewhere.
In any case - thankyou to the gentleman who assisted me, and my very best wishes to you.
A recent issue with licence validity had me call CASA reagarding the issue - after a little to and fro .... the issue was resolved with a reprint of my licece pages with the updated info.
The gentleman who helped me was exactly that - a true gentleman and I do thank you for your assistance. He went out of his way to help.
From my recent dealings - it appears that the people who work there are very competant at their jobs and very helpful. However - SEVERELY over worked.
It would appear that the problems some of us encounter, is with the system of management and the fact that the human resources are stretched beyond the limit of resonableness.
The people who help us resolve our problems are generally those that cop the brunt of our fustrations - probably inappropriately as the cause of the problem lies elsewhere.
In any case - thankyou to the gentleman who assisted me, and my very best wishes to you.
Join Date: May 2001
Location: Australia
Posts: 294
Likes: 0
Received 0 Likes
on
0 Posts
An3 You are right. Everyone I spoke to was very polite and I felt would help, if only they had the ability/empowerment to allow them to do so. This will only get worse as they put more bull**** requirements on us, that are mostly only to cover the management's arses. They asked for some feedback on medicals recently, hopefully with some view of reducing workload on them. It would be good to get rid of the bull**** that just causes everyone aggro - and makes thir jobs next impossible too!
Join Date: Mar 2000
Location: Canberra
Posts: 1
Likes: 0
Received 0 Likes
on
0 Posts
Guys,
Please accept my apologies for the out of date info on the site. We work hard at keeping everything current but, as you can guess, sometimes things slip through the cracks. We are following up on both the DAME/DAO/audiologist listings and the ATO information.
Meanwhile, anytime you see something wrong on the site, shoot off an email to [email protected] and we will do our best to fix it.
cheers
bruce bowden
CASA webmaster
Please accept my apologies for the out of date info on the site. We work hard at keeping everything current but, as you can guess, sometimes things slip through the cracks. We are following up on both the DAME/DAO/audiologist listings and the ATO information.
Meanwhile, anytime you see something wrong on the site, shoot off an email to [email protected] and we will do our best to fix it.
cheers
bruce bowden
CASA webmaster
Join Date: Jan 2004
Location: Australia
Posts: 25
Likes: 0
Received 0 Likes
on
0 Posts
Ratty (Bruce)
I'm sure we all appreciate you taking the time to respond and I'm definately sure that we all appreciate the predicament CASA staff are in at the moment.
I was unable to get a straight answer regarding my situation, so maybe you can give us your opinion on the matter.
If a pilot incurrs loss due to the inaccuracy of infomation supplied on the CASA website, should CASA be held accountable? There is a CASA requirement for DAME/DAO to ensure their details are kept current by advising CASA of any changes. However, if the DAME/DAO does not fulfill these requirements, the potential arises for end user (pilot) inconvenience and loss, not the DAME/DAO who hasn't done what CASA requires of them.
In my opinion, if a DAME/DAO is unable to keep their details current, the issue is between CASA and the DAME/DAO, not CASA and the pilot. The pilot should be compensated and costs recovered from the DAME/DAO for not fulfilling their responsibilities.
Interested to hear further comment
BB
I'm sure we all appreciate you taking the time to respond and I'm definately sure that we all appreciate the predicament CASA staff are in at the moment.
I was unable to get a straight answer regarding my situation, so maybe you can give us your opinion on the matter.
If a pilot incurrs loss due to the inaccuracy of infomation supplied on the CASA website, should CASA be held accountable? There is a CASA requirement for DAME/DAO to ensure their details are kept current by advising CASA of any changes. However, if the DAME/DAO does not fulfill these requirements, the potential arises for end user (pilot) inconvenience and loss, not the DAME/DAO who hasn't done what CASA requires of them.
In my opinion, if a DAME/DAO is unable to keep their details current, the issue is between CASA and the DAME/DAO, not CASA and the pilot. The pilot should be compensated and costs recovered from the DAME/DAO for not fulfilling their responsibilities.
Interested to hear further comment
BB
Join Date: May 2001
Location: Australia
Posts: 294
Likes: 0
Received 0 Likes
on
0 Posts
We can't give the DAME's too hard a time for not keeping the CASA website up to date. Generally, they are very good. I just got a Class 1 for $140 plus GST, the Doc spent at least an hour on me and the forms and other crap to be arranged were not insignificant. Then CASA charge $130 'admin fee' for their bit, which involves taking weeks and weeks to do at least 5 mins work, checking all of the boxes are ticked and putting data onto their computer, printing off and putting it in the mail.... Wow!
Hmmm...
I waited 6 months for my ASIC, and after waiting another two for my student licence I rang CASA.
They said my licence was sent out 1.5 months prior.
I said "But I didn't receive it!"
Response was, "Send in a request for another, with a summary of the dates of application and what I have told you".
"OK, thanks"
Then....
Email to Casa. "Dear Lic. Branch - never received Student Lic, please resend"
Email from Casa. " Please send $32.50 and Stat Dec."
Email back. "Thanks for response, but how will I be gauranteed I will get it and not have to do this again?"
No response....
So what was that about customer service!!!
They said my licence was sent out 1.5 months prior.
I said "But I didn't receive it!"
Response was, "Send in a request for another, with a summary of the dates of application and what I have told you".
"OK, thanks"
Then....
Email to Casa. "Dear Lic. Branch - never received Student Lic, please resend"
Email from Casa. " Please send $32.50 and Stat Dec."
Email back. "Thanks for response, but how will I be gauranteed I will get it and not have to do this again?"
No response....
So what was that about customer service!!!
Join Date: Oct 2002
Location: S/E Australia
Posts: 210
Likes: 0
Received 0 Likes
on
0 Posts
[QUOTE=Brake Boy]According to CASA your $130 fee is for 'administration costs' only.
Well - actually they say the fee is for "consideration and administration"!
Don't get me started, i've just had a BIG BIFFO with them.
Bo!
Well - actually they say the fee is for "consideration and administration"!
Don't get me started, i've just had a BIG BIFFO with them.
Bo!