VB Gripes
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VB Gripes
Well its my first post and while I hate to be negative I just have to mention a few issues that really get under my nose when traveling with virgin blue. I am a frequent passenger BTW
(1) How can they call us "GUESTS". Arent we a CLIENT. After all we dont dont travel for free do we. A guest is someone who is say for example invited into ones hospitality such as taking someone home for dinner and feeding them for nothing. When an 'End User' pays for something then he/she is a CLIENT. When offered something for free then he /she is a GUEST
(2) VB always sprout on about the "WONDERFUL SERVICE". Well I would have travelled on VB in excess of a 100 flights. All I see is the Cabin Crew do ONE RUN up and back dispensing food / drinks. Please dont see this as a gripe at the cabin crew. No doubt this is the way they are trained and is in all likelyhood the standard operating procedure. But once they have done the run they sit in the galley having a chinwag with each other. People complain about the old AN & QF oldies but at least they did more than the above. in actual fact I never had complaints about the so called Old Boilers (not fair by the way). They alwasy time permiting wandered around occasionally assiting where required
(3) My biggest GRIPE is when the chief hostie on each flight requests passengers (clients) to re-arrange the contents of the seat back pockets and ensure that the Cabin Safety Card is in front facing outwards. A small thing i know but "JFC" VB should get staff to do these things or better still employ cleaners. Clients pay for a service, we shouldnt have to pay to do things so that Godfrey can make more money
Oh well it wont do much good but hopefully management read this. Do others agree with me?
(1) How can they call us "GUESTS". Arent we a CLIENT. After all we dont dont travel for free do we. A guest is someone who is say for example invited into ones hospitality such as taking someone home for dinner and feeding them for nothing. When an 'End User' pays for something then he/she is a CLIENT. When offered something for free then he /she is a GUEST
(2) VB always sprout on about the "WONDERFUL SERVICE". Well I would have travelled on VB in excess of a 100 flights. All I see is the Cabin Crew do ONE RUN up and back dispensing food / drinks. Please dont see this as a gripe at the cabin crew. No doubt this is the way they are trained and is in all likelyhood the standard operating procedure. But once they have done the run they sit in the galley having a chinwag with each other. People complain about the old AN & QF oldies but at least they did more than the above. in actual fact I never had complaints about the so called Old Boilers (not fair by the way). They alwasy time permiting wandered around occasionally assiting where required
(3) My biggest GRIPE is when the chief hostie on each flight requests passengers (clients) to re-arrange the contents of the seat back pockets and ensure that the Cabin Safety Card is in front facing outwards. A small thing i know but "JFC" VB should get staff to do these things or better still employ cleaners. Clients pay for a service, we shouldnt have to pay to do things so that Godfrey can make more money
Oh well it wont do much good but hopefully management read this. Do others agree with me?
the chief hostie on each flight requests passengers (clients) to re-arrange the contents of the seat back pockets and ensure that the Cabin Safety Card is in front facing outwards.
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onlyonelife
You stay in a Hotel, you pay for the accomodation and you are a GUEST.
You
and you still compalin about the service, you are a masochist. 
You stay in a Hotel, you pay for the accomodation and you are a GUEST.
You
have travelled on VB in excess of a 100 flights.
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onlyonelife,
As a pilot with Virgin I can sympathise with you comments because those things annoy me when I pax or am flying staff travel. If you feel strongly enough about these issues, can I suggest you go here
http://www.virginblue.com.au/helpInf...dex.php?for=GR
and record you comments. Pprune is hardly the mechanism to get your message across.
Cheers,
WW
As a pilot with Virgin I can sympathise with you comments because those things annoy me when I pax or am flying staff travel. If you feel strongly enough about these issues, can I suggest you go here
http://www.virginblue.com.au/helpInf...dex.php?for=GR
and record you comments. Pprune is hardly the mechanism to get your message across.
Cheers,
WW
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My biggest GRIPE is when the chief hostie on each flight requests passengers (clients) to re-arrange the contents of the seat back pockets and ensure that the Cabin Safety Card is in front facing outwards.
They only request that you place the safety card to the front of the pocket. I'm sure they don't hold your first-born to ransom unless you do it!
If this is too difficult for you, or just plain beneath you, then for goodness sake, don't do it. It will be done on the turnaround if you don't want to help.
You sound like the type of person who would deliberately place the card to the back, just because you have been asked to help with this tiny request.
If you have flown with Virgin Blue over 100 times, then you would know that this request will be made, and you could probably find some time during your flight to place the card to the front, hopefully without disturbing your hectic schedule.
Honestly, if this is your biggest gripe, then you really have led a charmed life.
BW
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You sound like the type of person who would deliberately place the card to the back, just because you have been asked to help with this tiny request.
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I do not fly for Virgin Blue BTW! But...
Hotels refer to their 'customers' as guests... and they do not give them free accomodation or food!
Is it too much to ask passengers to leave the aircraft in a similar state they found it in! Apart from safety cards, the rubbish they hide etc...
Regarding the safety cards in seat pockets... it is obviously to assist with turn around times. I have never heard Virgin Blue say this PA. So I don't agree you've heard them on every flight! Maybe it was for delayed flights so they could do hot turn arounds??? They are low cost of course. Why do you think Ryannair do not have safety cards in seat pockets? They're STUCK on the seat in front of you to assist them with a 25 min turnaround! After all, it is a reuirement that passengers see in first when searching in a seat pocket etc...
How can they call us "GUESTS". Arent we a CLIENT. After all we dont dont travel for free do we. A guest is someone who is say for example invited into ones hospitality such as taking someone home for dinner and feeding them for nothing. When an 'End User' pays for something then he/she is a CLIENT. When offered something for free then he /she is a GUEST
My biggest GRIPE is when the chief hostie on each flight requests passengers (clients) to re-arrange the contents of the seat back pockets and ensure that the Cabin Safety Card is in front facing outwards. A small thing i know but "JFC" VB should get staff to do these things or better still employ cleaners. Clients pay for a service, we shouldnt have to pay to do things so that Godfrey can make more money
Regarding the safety cards in seat pockets... it is obviously to assist with turn around times. I have never heard Virgin Blue say this PA. So I don't agree you've heard them on every flight! Maybe it was for delayed flights so they could do hot turn arounds??? They are low cost of course. Why do you think Ryannair do not have safety cards in seat pockets? They're STUCK on the seat in front of you to assist them with a 25 min turnaround! After all, it is a reuirement that passengers see in first when searching in a seat pocket etc...
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Gday sky show, if you dont fly VD, that would probably be why you havent heard the PA would it not? 
Probably does help the turn around times, so would making a PA teaching "Guests" how to build a "nest" with the toilet paper, so you dont leave skiddies on the bowl. (Thats assuming they provide wipe paper?)
Any other great "Time saving PAs" out there?
How about handing the dust buster around just prior to TOD?
Or a chux and the spray and wipe? (You could also substitute spray and wipe with any genereric brand to further cut down costs).
"Shake the spew out of the bag, refold it, and place it BEHIND the emergency card which must go in the front! Now, lets see who can sit up the straightest, and they will be the first ones to be let off! Of course this does not apply to wheel chair passengers, you must get your carer to push you off last once our priority able bodied guests have all disembarked first."
Probably does help the turn around times, so would making a PA teaching "Guests" how to build a "nest" with the toilet paper, so you dont leave skiddies on the bowl. (Thats assuming they provide wipe paper?)
Any other great "Time saving PAs" out there?
How about handing the dust buster around just prior to TOD?
Or a chux and the spray and wipe? (You could also substitute spray and wipe with any genereric brand to further cut down costs).
"Shake the spew out of the bag, refold it, and place it BEHIND the emergency card which must go in the front! Now, lets see who can sit up the straightest, and they will be the first ones to be let off! Of course this does not apply to wheel chair passengers, you must get your carer to push you off last once our priority able bodied guests have all disembarked first."
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I bet the whiners here are also the type of people who leave their trollies randomly around a shopping centre car park instead of sparing a thought for other people and stowing them in the bays.
K
K
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Originally Posted by Kanga767
I bet the whiners here are also the type of people who leave their trollies randomly around a shopping centre car park instead of sparing a thought for other people and stowing them in the bays.
K
K
If we collected them up and put them back how would they feed their families?
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Gday sky show, if you dont fly VD, that would probably be why you havent heard the PA would it not?
As far as the gripes go:
a) Just because you pay for your ticket it does not mean that this automatically gives you the right to board the aircraft. The airline may still refuse you entry for various reasons. This is why you are a guest.
b) As for the "Service". Many flights due to the flight time would not allow for more than one service. You could also try using the bell.
c) And about the Safety card. Yes it would help with a quick turnaround and after all it is only a request. If you don't want to do it or it is beneath you the soloution is simple. Dont do it.
If these are the only problems with VB then they are doing a pretty good job.
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Did a flight with Jetstar the other day. First time for me, having flown with Virgin on previous occasions.
What a difference!!...better than Virgin and no innane PAs to put up with!
Virgin wont see me again!...a dead beat airline for dead beats!!!
What a difference!!...better than Virgin and no innane PAs to put up with!
Virgin wont see me again!...a dead beat airline for dead beats!!!
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Originally Posted by onlyonelife
A small thing i know but "JFC" VB should get staff to do these things or better still employ cleaners. Clients pay for a service, we shouldnt have to pay to do things so that Godfrey can make more money
And honestly, if you're flying a one hour SYDMEL / SYDBNE and viceversa which I suspect with 100 flights you are, how many times do you need to be offered food and beverages, ring the bell.
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VD wasnt a typo mate, its what you catch when you screw the aviation domestic scene for everybody!!! 
Other error noted. Thanks.
Back to the topic, I dont wish to hijack the thread.
Other error noted. Thanks.
Back to the topic, I dont wish to hijack the thread.
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Originally Posted by Dubya
Why don't you all take the bus next time..