VB Gripes
Join Date: Feb 2002
Location: middleofthehighway
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Jet*
I caught a Jet* flight back from Avalon in 05, and the male hostie watched as I took off my jacket, and then he asked if he could give it to another passenger who was cold...
Talk about trying to explain the perfume on ones jacket innocently...lol
Dog
Talk about trying to explain the perfume on ones jacket innocently...lol
Dog
Onlyonelife puts a perfectly reasonable comment on one airline's passenger service policy and everyone puts in the boots into him. If you are unable to articulate an intelligent reply instead of mouthing heavy sarcasm then keep off the computer keys.
Join Date: Oct 2005
Location: USA
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"only one life" ....I don't think you have one. You have a choice mate or matess.... so use it. Better still put it in writing to VB and chase it up to the top. Make this your life and dont waste valuable prunne space.
Join Date: Jan 2006
Location: far east
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Originally Posted by Ultralights
and how much do you pay for the tickets again???
Just an observation.
Join Date: Mar 2002
Location: Australia
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Whilst one could argue the Qantas product is greater than that of Virgin Blue I believe that should not be mistaken for greater levels of service.
As a flight attendant who has offered vastly different levels of service and product I have found a link between the number of compliments from customers regarding good service and how much we have given them for free by way of product. Basically the more amenity offered - the more compliments, always.
It seems a narrow-minded trend to me. I believe service is vastly different from product. Granted some airlines offer more services than others. But I for one would rather experience nice service, by way of friendly greeting and a smile and the feeling I am welcome. Just because I may get an allocated seat or free headphones and mouldy sandwich on a particular carrier doesn't guarantee I am welcome or well looked after. Especially if delivered by rude or indifferent staff.
As a flight attendant who has offered vastly different levels of service and product I have found a link between the number of compliments from customers regarding good service and how much we have given them for free by way of product. Basically the more amenity offered - the more compliments, always.
It seems a narrow-minded trend to me. I believe service is vastly different from product. Granted some airlines offer more services than others. But I for one would rather experience nice service, by way of friendly greeting and a smile and the feeling I am welcome. Just because I may get an allocated seat or free headphones and mouldy sandwich on a particular carrier doesn't guarantee I am welcome or well looked after. Especially if delivered by rude or indifferent staff.
Join Date: Oct 2005
Location: In the Dog house
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Have had the "card request" on both VB and Jet *. Not an issue. In flight nosh could be improved , so take my own! Both provide a similar level of service (?) at similar prices. Mind you 2 vending machines and an audio emergency procedures broadcast would achieve the same result! Im rarely disappointed with a flight as I dont expect too much for the fare paid; and its 4 days quicker than catching a boat across the Tasman. All things being equal, my ar*e would prefer Jet* as the seats feel wider on the "Bus" . Is this the case ?
Join Date: Sep 2000
Location: Sydney, Australia
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Ditzyboy,
you're right on the money as regards the difference between service and product.
I flew to Cairns and back at the end of last week. The contrast in every respect could not have been greater. On the way up I flew DJ and was in row 30 - at the absolute back of the bus and surrounded by screaming kids - I've obviously offended someone there at Virgin Blue ticketing. Nevertheless, the service was friendly and attentive, even though you had to pay for what they were offering. I suppose I'd have to be honest and say that it didn't hurt that they were all young and cute.....Additionally the CSM (or whatever VB calls them) managed to avoid the smartarse comments and attempts at humour that are too often an unfortunate feature of their PA's.
On the way back I was in J class row 1 with QF. The meal and wine were OK - but they were served by people who obviously had absolutely no interest in being there, or in anything resembling customer service. Not one of the flight attendants looked like they were under 45. Their age wasn't the problem - it's that they acted as though they had lost interest in the job 15 years ago. The attitudes ranged from outright surliness to complete indifference.
Overall, the only superior thing about the QF experience was the seat - and that's only because of the difference in fare class. If I'd been in Y class on both legs, the Virgin experience would have won hands down. As ditzyboy says, it's the service, not the product that makes the difference.
SW
you're right on the money as regards the difference between service and product.
I flew to Cairns and back at the end of last week. The contrast in every respect could not have been greater. On the way up I flew DJ and was in row 30 - at the absolute back of the bus and surrounded by screaming kids - I've obviously offended someone there at Virgin Blue ticketing. Nevertheless, the service was friendly and attentive, even though you had to pay for what they were offering. I suppose I'd have to be honest and say that it didn't hurt that they were all young and cute.....Additionally the CSM (or whatever VB calls them) managed to avoid the smartarse comments and attempts at humour that are too often an unfortunate feature of their PA's.
On the way back I was in J class row 1 with QF. The meal and wine were OK - but they were served by people who obviously had absolutely no interest in being there, or in anything resembling customer service. Not one of the flight attendants looked like they were under 45. Their age wasn't the problem - it's that they acted as though they had lost interest in the job 15 years ago. The attitudes ranged from outright surliness to complete indifference.
Overall, the only superior thing about the QF experience was the seat - and that's only because of the difference in fare class. If I'd been in Y class on both legs, the Virgin experience would have won hands down. As ditzyboy says, it's the service, not the product that makes the difference.
SW
Last edited by Swingwing; 4th Jun 2006 at 12:56.
Join Date: Dec 2005
Location: Footlights College, Oxbridge
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Originally Posted by cunninglinguist
VB = AN - the service.
VB = AN - (the service) - (the jobs) - (the status in the eyes of the public) - (the history) - (the respect garnered) + (the idiocy in the cabins) + (the embittered, whinging drivers from that year)
Did I miss anything?
Hey Amos enjoy your future with Magda Zoobanski, I'm sure you'll be very happy there... until they fail to live up to your expectations. Then it'll be time to switch to the opposition... oops, there's only VB!!!
Are you still flying old man??????
Originally Posted by BurglarsDog
All things being equal, my ar*e would prefer Jet* as the seats feel wider on the "Bus" . Is this the case ?
Join Date: Oct 2005
Location: In the Dog house
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Going Boeing.
Thanks for that snippet.
Ill take the extra 5 cms any day. Legroom ? When your waist is bigger than your inside leg... who cares. Looks like joining velocity was a wasted effort. Team colours will now be black and yellow; that is until a VB ticket is either cheaper and/ or more expeditious!
DogGone
Thanks for that snippet.
Ill take the extra 5 cms any day. Legroom ? When your waist is bigger than your inside leg... who cares. Looks like joining velocity was a wasted effort. Team colours will now be black and yellow; that is until a VB ticket is either cheaper and/ or more expeditious! DogGone
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Originally Posted by Swingwing
- it's that they acted as though they had lost interest in the job 15 years ago. The attitudes ranged from outright surliness to complete indifference.
Join Date: Mar 2006
Location: Singapore
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Virgin is an airline that is way better than Jetstar in SO many ways but can't compete with QF's product..
Virgin has a seat allocation system that means you don't have to play football before you get a seat. Jetstar doesn't give you a seat allocation.
Virgin has connections... Jetstar doesn't.
Virgin has a lounge with free food and alcohol now... Jetstar NOPE!
Virgin is a buget airline but has a few more things that Jetstar doesn't.
Qf throws food at you and has cleaners but also the higher price.
I think that you are pretty sad if you are upset with semantics, guests or passengers... does it matter?
Conclusion: You pay for what you get. Guys, let's all be friendly to these companies! Kinda the way we all love our banks!
Virgin has a seat allocation system that means you don't have to play football before you get a seat. Jetstar doesn't give you a seat allocation.
Virgin has connections... Jetstar doesn't.
Virgin has a lounge with free food and alcohol now... Jetstar NOPE!
Virgin is a buget airline but has a few more things that Jetstar doesn't.
Qf throws food at you and has cleaners but also the higher price.
I think that you are pretty sad if you are upset with semantics, guests or passengers... does it matter?
Conclusion: You pay for what you get. Guys, let's all be friendly to these companies! Kinda the way we all love our banks!
Join Date: Jul 2004
Location: Adelaide - Sth Australia
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SLF here, fly a fair bit with work (not high enough up the chain for Q-Club)and we use both QF & DJ flights. I like both for different reasons but I just love the VB terminals because I get to go back to my wasted youth and play PINBALL for hours for a couple of buck.
All I get is hassles from the AMEX dudes at the QF terminal, the guys in Melbourne are fearless. 8-)
My Fav oinnies: Getaway & Adams Family.
Cheers
All I get is hassles from the AMEX dudes at the QF terminal, the guys in Melbourne are fearless. 8-)
My Fav oinnies: Getaway & Adams Family.
Cheers
Join Date: Mar 2004
Location: Australia
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VB = AN - (the service) - (the jobs) - (the status in the eyes of the public) - (the history) - (the respect garnered) + (the idiocy in the cabins) + (the embittered, whinging drivers from that year)
Did I miss anything?
Did I miss anything?
Join Date: Aug 2005
Location: Noosa
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JBM.......breakdown
Quick ....call the tow truck !!!!!
There is a report that a Monaro has scaped on a 4 barred speed bump and suffered a "gash" between the back wheels in the underbody.
Last seen leaking oil.
Not long to run 'til the engine seizes and we can roll her off to the junk yard.
www
There is a report that a Monaro has scaped on a 4 barred speed bump and suffered a "gash" between the back wheels in the underbody.
Last seen leaking oil.
Not long to run 'til the engine seizes and we can roll her off to the junk yard.
www
Join Date: May 2005
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good point JBM
however the reality is newscorp sold ansett at a very inflated preminum to airnz, having not bothered with due diligance. and as history has shown airnz did nothing but strip ansett last remaining assets. another reason the former qf cfo and then airnz ceo is still hiding in nz. gary doesn't want to be seen on oz (whatever legal reason he might have)
. however the grapevine tells me he has done some consulting work for SAA transiting on qf planes (i wonder how much GD knows about that) to JNB via SYD. if only some people would know.
yes i am happy VB is profitable as it stabilises the local industry for a while.
www you are funny
. however the grapevine tells me he has done some consulting work for SAA transiting on qf planes (i wonder how much GD knows about that) to JNB via SYD. if only some people would know. yes i am happy VB is profitable as it stabilises the local industry for a while.www you are funny
Join Date: May 2005
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Originally Posted by Jet_Black_Monaro
Yes you did miss something. VB is profitable and Ansett went broke 5 years ago.
Hmmm you better join the FAAA JBM, you may need them soon!