Has the Red Roo REALLY slipped this far???????
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Has the Red Roo REALLY slipped this far???????
I travelled TL to BN today on the Red Rat. Sure was an eye opener!
Look, I am NOT a sexist, chauvinist pig, but have FA standards just dropped by the wayside??? The girls looked downright dishevelled, untidy, and just plain couldn't give a rat's arse about their appearance. In days not too distant, the Senior FA would have had them on report in a heartbeat! They didn't even bother trying to straighten themselves for the walk back through the terminal. It is NOT a good advertisement for Qantas!
Well, the service was not much better either for that matter, with a flippant "Here, take this" kind of attitude. Maybe it was the end of a long day of sectors, but that is NO excuse!
Then, to top all this off, the Bag Chuckers decided a 25 minute wait for the bags was in order today (look, I know the drive from Gate 19 to the first carousel is just SUCH A LONG WAY - NOT!). When things finally started rolling, it was really nice to see QF Bag Chuckers still like to "play" with Tech. Crew tagged bags in such a nice way - leather name tag removed from my nav bag - CUT OFF (found later in the last shipment of bags), scuffs and dings not there previously... maybe they still don't like bags from an opposition airline?
Maybe it speaks volumes about the moral, or lack there of, in the Red Roo afterall, where the employees don't seem to give a damn.
Shame. A once great airline screwed to death.
Look, I am NOT a sexist, chauvinist pig, but have FA standards just dropped by the wayside??? The girls looked downright dishevelled, untidy, and just plain couldn't give a rat's arse about their appearance. In days not too distant, the Senior FA would have had them on report in a heartbeat! They didn't even bother trying to straighten themselves for the walk back through the terminal. It is NOT a good advertisement for Qantas!
Well, the service was not much better either for that matter, with a flippant "Here, take this" kind of attitude. Maybe it was the end of a long day of sectors, but that is NO excuse!
Then, to top all this off, the Bag Chuckers decided a 25 minute wait for the bags was in order today (look, I know the drive from Gate 19 to the first carousel is just SUCH A LONG WAY - NOT!). When things finally started rolling, it was really nice to see QF Bag Chuckers still like to "play" with Tech. Crew tagged bags in such a nice way - leather name tag removed from my nav bag - CUT OFF (found later in the last shipment of bags), scuffs and dings not there previously... maybe they still don't like bags from an opposition airline?
Maybe it speaks volumes about the moral, or lack there of, in the Red Roo afterall, where the employees don't seem to give a damn.
Shame. A once great airline screwed to death.
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Well, you said it! 
I don't care about the physical "attributes" of an FA, so long as they look clean and tidy, and offer at least a half-hearted attempt at a smile, and DO THEIR JOB PROFESSIONALLY.
Not even an ATTEMPT on this flight, and not just with me either.
I don't care about the physical "attributes" of an FA, so long as they look clean and tidy, and offer at least a half-hearted attempt at a smile, and DO THEIR JOB PROFESSIONALLY.
Not even an ATTEMPT on this flight, and not just with me either.
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SuSu,
I am sorry to hear about your unfortunate experience with the QF staff. In defence of QF, let me say that I did have an exceptionally good pash with a girl I met at a party recently and found out later that she works in an office somewhere in the qantas group. No idea where or what she does, but it was a great pash, she was good fun and OK looking and I really wish I had gotten her number now.
Credit where it is due.
I am sorry to hear about your unfortunate experience with the QF staff. In defence of QF, let me say that I did have an exceptionally good pash with a girl I met at a party recently and found out later that she works in an office somewhere in the qantas group. No idea where or what she does, but it was a great pash, she was good fun and OK looking and I really wish I had gotten her number now.
Credit where it is due.
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HA HA HA Did ya get beyond the pash though? 
I think I'll stick to the Vapid Virgin Bimbo's instead. (I didn't have a choice this time). At least they actually seem to try, even if prefixed with a "Ladies and Gentlemen, Boys and Girls"
Did ya get beyond the pash though? I think I'll stick to the Vapid Virgin Bimbo's instead. (I didn't have a choice this time). At least they actually seem to try, even if prefixed with a "Ladies and Gentlemen, Boys and Girls"
..............and as for the delay with your bags, well maybe you just don't understand how long it takes to rifle through your bag looking for camel suits and/or contraband.
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Who should we be reporting these cabin crew to? The senior cabin crew managers that are so busy devising ways to screw the customer and crew so they can fill their pockets with bonus payments? Management could care less, they only care when there is a cost involved to their department.
Thankfully not all crew have this attitude but there is certainly an element of that within Qantas, lets hope your next trip meets your expectations.
Thankfully not all crew have this attitude but there is certainly an element of that within Qantas, lets hope your next trip meets your expectations.
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Unfortunately your experience is far from unique Laikim!
In the last year or 2 I've witnessed some pretty incredible things along those lines. Even went to a Doc the other day & she said straight out of the blue (when I told her my occupation): 'what is it with Qantas now? Their service stinks! Noone wants to fly Qantas anymore!'. That kinda stunned me. I had to agree, regrettably, while pointing out in my own defence that I didn't work down the back! If it wasn't for the safety record...........
In the last year or 2 I've witnessed some pretty incredible things along those lines. Even went to a Doc the other day & she said straight out of the blue (when I told her my occupation): 'what is it with Qantas now? Their service stinks! Noone wants to fly Qantas anymore!'. That kinda stunned me. I had to agree, regrettably, while pointing out in my own defence that I didn't work down the back! If it wasn't for the safety record...........
Interesting.
Cremorne. female Dr. And let me guess - from the sub-continent??
Yep. I have seen her, and had the same treatment- including profanity. Let me bet she hasn't flown Air India home recently though...
Kind of makes me wonder how 'in confidence' she is as a dr when she starts going off at the mouth like that....
Cremorne. female Dr. And let me guess - from the sub-continent??
Yep. I have seen her, and had the same treatment- including profanity. Let me bet she hasn't flown Air India home recently though...
Kind of makes me wonder how 'in confidence' she is as a dr when she starts going off at the mouth like that....
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Well it seems Long Haul cabin crew are doing the Perth back of the clocks from the east coast now and due to a difference in award conditions, on a recent flight Qantas had to off load full fare passengers so their seats would be available for crew rest. I believe this is not the case with the short haul award.
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No, a long way from Cremorne. But a bizarre coincidence anyway!
Agree with the ****ty management decisions. I've always wondered how you tell people you've run out of meals when there are still 30 pax left to serve.
Agree with the ****ty management decisions. I've always wondered how you tell people you've run out of meals when there are still 30 pax left to serve.
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With these attitudes, they're probably ****ting in their own nests. And it's probably a minority that's responsible for it too. It wouldn't surprise me that in the future they're put on some form of performance based contracts which would probably be a good thing for Qantas and the consumer but not so good for the flight attendants. I was really surprised that Dicko didn't stick it to them in the last EBA negotiations. Maybe he's waiting for the new federal legislation? I've flown with Qantas numerous times over the years and found that I received better service than worse service. At least they don't clown around like the Virgin FA's, which is why I stopped using Virgin.
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EBD, I recently flew QF international on 2 sectors after a long absence due to dissolusionment with the service. I was pleasantly surprised with the cabin service but they were trying to be more like Virgin than Virgin themselves. The announcement from the IFS or FSD (whatever they are called) regarding turning off electronic devices was "turn off your Blackberrys, blueberries and any other berries that transmit". Also "if you need any assistance just ask me, i am the one with the paisley tie".
The real downer with both flights was that both were late. The first was late arriving for unknown reasons meaning that what should have been a 2.5 (edited for correctness) hour transit turned into a sprint to just make it to a long haul flight. The second flight had to return to the gate for engineering reasons after starting to taxi. I don't have any complaint about fixing problems but to have 2 out of 2 flights late when I do about 50 or more flights a year with other airlines with far less delays doesn't make the QF stats look good
The real downer with both flights was that both were late. The first was late arriving for unknown reasons meaning that what should have been a 2.5 (edited for correctness) hour transit turned into a sprint to just make it to a long haul flight. The second flight had to return to the gate for engineering reasons after starting to taxi. I don't have any complaint about fixing problems but to have 2 out of 2 flights late when I do about 50 or more flights a year with other airlines with far less delays doesn't make the QF stats look good
Last edited by star gold; 29th May 2005 at 11:09.
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Recently travelled economy Singapore (Australia- Singapore) on the A330. Agree with liklik, service lousy, cabin crew consisted of (50 something) grey haired males with attitude. Incredibly they were talking industrial matters in the cabin while chucking out the trays. Service done cabin crew disappeared for 4 hours (which was a blessing). Ignored chime calls. No visit from CSM. Coming back exactly the same. Seems like the “Yen men” have discovered BNE SIN O/N return is an easier way to make money than SYD NAR O/N return.
Last trip went SingaporeAirlines in economy and the comparison was startling, smiling cabin staff, regular water runs (every 30 minutes), chime calls promptly answered, goes on and on.
I reckon the Qantas service model is fast becomming irrelevant to the needs of air travellers. Q managers must be tearing their hair out trying to discipline (or sack) the aging okker yahoo. Sooner the (so called) full service brand disappears from our skies the better.
Last trip went SingaporeAirlines in economy and the comparison was startling, smiling cabin staff, regular water runs (every 30 minutes), chime calls promptly answered, goes on and on.
I reckon the Qantas service model is fast becomming irrelevant to the needs of air travellers. Q managers must be tearing their hair out trying to discipline (or sack) the aging okker yahoo. Sooner the (so called) full service brand disappears from our skies the better.
Last edited by chimbu; 29th May 2005 at 03:34.
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Chimbu,
I think its not quite that simple.
There has been an ongoing concerted attack on conditions at QF for a couple of years now. Combine that with continuous cost-cutting and reducing the level of product that the cabin crew dispense (and sometimes take the heat for) and you will find that there is very much an "us and them" attitude about these days - the "Engagement" results speak for themselves.
Personally, I feel that management are reaping what THEY have sown. To purely blame the crew on the day is taking an oversimplistic view, since morale (not moral) is, for the most part these days, very low.
I think its not quite that simple.
There has been an ongoing concerted attack on conditions at QF for a couple of years now. Combine that with continuous cost-cutting and reducing the level of product that the cabin crew dispense (and sometimes take the heat for) and you will find that there is very much an "us and them" attitude about these days - the "Engagement" results speak for themselves.
Personally, I feel that management are reaping what THEY have sown. To purely blame the crew on the day is taking an oversimplistic view, since morale (not moral) is, for the most part these days, very low.
Nunc est bibendum
Reason's swiss cheese doesn't just apply to aircraft prangs. It's actually a pretty good measure of other things going on in the company, including service 'errors'.
Perhaps 'engagement' has someting to do with it!
Speaking of which, I was chatting to a consultant the other day who works in 'change management' and associated business fields. His read on engagement was that he was VERY suprised that so many in management have kept their jobs. His feelings were that the results returned at QF would have resulted in wholesale sackings of middle level management in many other industries!
I'm looking forward to the re-engagement sessions!
Perhaps 'engagement' has someting to do with it!
Speaking of which, I was chatting to a consultant the other day who works in 'change management' and associated business fields. His read on engagement was that he was VERY suprised that so many in management have kept their jobs. His feelings were that the results returned at QF would have resulted in wholesale sackings of middle level management in many other industries!
I'm looking forward to the re-engagement sessions!
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Keg.
Lots of change occurs at QF but those 50 something grey haired male flight attendants, and the female equivilants, never do. I don't think management know how to do it. Too hard basket.
I guess as long as the old bonus is safe thats the important thing.
Lots of change occurs at QF but those 50 something grey haired male flight attendants, and the female equivilants, never do. I don't think management know how to do it. Too hard basket.
I guess as long as the old bonus is safe thats the important thing.