Shame Qantas Shame
Don't know if this will shed some light on the issue, however for those that don't know whenever we fly a route we receive a load sheet and on it we need to check the catering code for the flight (i.e. if it is a domestic leg it might be catering code A, an international leg to a certain place B, or another place C) and that the respective catering weight and index (CoG) is the same as in our books.
Anyhow the point I had to make is that a while ago the catering weight changed and went DOWN by about a ton (1,000kg) or perhaps a little less on most sectors (6-800kgs perhaps), nevertheless a significant amount. Now either this new cabin service has some super new aged lightweight cutlery (maybe it’s just the plastic knives
) or the simple fact is that they are just not loading as many stores as they used to which as we can see is now leading to not loading ENOUGH stores.
If I am wrong as to this been the reason for the change of weight please feel free to correct me, it is just an observation.
Anyhow the point I had to make is that a while ago the catering weight changed and went DOWN by about a ton (1,000kg) or perhaps a little less on most sectors (6-800kgs perhaps), nevertheless a significant amount. Now either this new cabin service has some super new aged lightweight cutlery (maybe it’s just the plastic knives
) or the simple fact is that they are just not loading as many stores as they used to which as we can see is now leading to not loading ENOUGH stores.If I am wrong as to this been the reason for the change of weight please feel free to correct me, it is just an observation.
Join Date: Oct 2004
Location: Dununda
Posts: 476
Likes: 0
Received 0 Likes
on
0 Posts
aircraft Stores
I Don't know about the domestic operation but aircraft stores are distributed over the international network by a mob called DANZAS.(Sea Freight)This has caused increasing problems and shortages of product.Ther appears to be no system in place for replenishing stocks.If for example you are in LAX and you have 3 weeks supply of wine for all west bound services and you know it takes DANZAS 4 weeks to ship,any one with half a brain would order extra stock when the level reaches 5 weeks supply.These guys wait until they have a(1) weeks supply.
The geniuses in AKL wait until stocks are totally depleted before they reorder.
There is a nice little rort in FRA.They say they can't supply QF Coffee but that they do have some "jars" of coffee..would you like some?No other coffee available..full ship ..yes please.These guys charge QF 18 euros for a 250 ml jar of coffee that you can buy at a german grocer for 2 euros.They always have QF stores but sometimes they"can't find it"Sometimes they load some cheap french plonk instead of QF wine.God knows how much they charge for thatThe list of rorts goes on.The people who are responsible for distribution(in Sydney) do nothing.I have been writing reports(now E-mails)for years..not one response and the beat goes on.
The geniuses in AKL wait until stocks are totally depleted before they reorder.
There is a nice little rort in FRA.They say they can't supply QF Coffee but that they do have some "jars" of coffee..would you like some?No other coffee available..full ship ..yes please.These guys charge QF 18 euros for a 250 ml jar of coffee that you can buy at a german grocer for 2 euros.They always have QF stores but sometimes they"can't find it"Sometimes they load some cheap french plonk instead of QF wine.God knows how much they charge for thatThe list of rorts goes on.The people who are responsible for distribution(in Sydney) do nothing.I have been writing reports(now E-mails)for years..not one response and the beat goes on.
Join Date: Feb 2005
Location: Australia
Posts: 16
Likes: 0
Received 0 Likes
on
0 Posts
I recenlty flew QF Melbourne - Narita and thought the cabin service and food quality cannot possibly get any worse than this, sadly i was mistaken when i returned home on a very old 767 and experienced the hour and a half wait for the tray to be taken away. There was no turbulence so no excuses. No wonder people bag qantas and their cabin service. And yes i can understand job discontent and poor moral but surely "customer service" should be what you as an individual pride yourself on? Having recently flown Virgin i can say their attitude and service make a flight so much better.
Join Date: Feb 2005
Location: Terra Nullius
Posts: 72
Likes: 0
Received 0 Likes
on
0 Posts
meal service duration
With 4 crew in y/c on a 767 and a full ship a meal service will take approximately 2 hours.So if you are sitting in the front cabin of y/c you will have your tray for quite awhile.Qf removed a crew member some time ago.
Mel/NRT is usually operated by shorthaul who with no disrespect are still grappling with QF international service due to lack of training and experience.
Mel/NRT is usually operated by shorthaul who with no disrespect are still grappling with QF international service due to lack of training and experience.
I recently flew on a series of QANTAS domestic flights. The first couple were run by NJS and are not really relevant to this thread, but I will say, good service guys but I really wish someone would start a decent catering business in Broome, the food out of there was way below par.
The next flight was a QF A330 out of Cairns and everything went swimmingly until I was left with my left over meal, plate and rubbish sitting on my tray for an hour. I wouldn't have minded so much except I was directly behind a bulkhead and the tray was the type that folds out from the arm rest giving me pretty much no room for my gradually expanding stomach or anywhere to comfortably rest my arms. Reading my book was not comfortable either as I had to hold it up higher than normal making my arms tired. I did ask one of the FAs to remove it but she said she was busy (and she was).
After that I had a flight from Sydney to Perth on a B767. Excellent flight (despite being a LOT longer than the CNS-SYD flight), excellent service, well done. They did run out of red wine, but I just changed to white.
The next flight was a QF A330 out of Cairns and everything went swimmingly until I was left with my left over meal, plate and rubbish sitting on my tray for an hour. I wouldn't have minded so much except I was directly behind a bulkhead and the tray was the type that folds out from the arm rest giving me pretty much no room for my gradually expanding stomach or anywhere to comfortably rest my arms. Reading my book was not comfortable either as I had to hold it up higher than normal making my arms tired. I did ask one of the FAs to remove it but she said she was busy (and she was).
After that I had a flight from Sydney to Perth on a B767. Excellent flight (despite being a LOT longer than the CNS-SYD flight), excellent service, well done. They did run out of red wine, but I just changed to white.
Join Date: Feb 2005
Location: Terra Nullius
Posts: 72
Likes: 0
Received 0 Likes
on
0 Posts
Solution?
If another passenger trips over your strategically placed tray you will be vindicated.Lets hope the passenger doesn't have a baby in her arms.The damaged child,the distraught mother will be down to ......your impatience.But no.....its the Cabin Crew' s fault.See how that stands up in a court of law.Sometimes we just have to be responsible for our own actions and not blame someone else...Dare I say the responses from those on this thread will be predictable.
Join Date: Feb 2004
Location: Out there somewhere
Posts: 59
Likes: 0
Received 0 Likes
on
0 Posts
regitaekilthgiwt
I took your statement to catering to get some qualification, and they said that it hasn't gone down it has gone up by 800- 1000 kgs, due to the added requirements for water and ice -creams.
It was also interesting to note they said that there is usually an excess of stores on board as a consequence of crews anticipating enough stores not being prior arranged and requesting new stores. This usually means that there are sometimes two times more then is necessary and if it transits four stations ie; SYD_SIN_LHR_SIN_SYD. possibly a lot more.
I wonder if load control and the Techies realise that when takeoff weight is critical weight and balance may not be legal.
Tell that to the green keeper at the end of the runway.
Machinegun Fellatio
The reason you got your last pay rise is because you sold out that extra crew member for 3%.
Anyhow the point I had to make is that a while ago the catering weight changed and went DOWN by about a ton (1,000kg
It was also interesting to note they said that there is usually an excess of stores on board as a consequence of crews anticipating enough stores not being prior arranged and requesting new stores. This usually means that there are sometimes two times more then is necessary and if it transits four stations ie; SYD_SIN_LHR_SIN_SYD. possibly a lot more.
I wonder if load control and the Techies realise that when takeoff weight is critical weight and balance may not be legal.
Tell that to the green keeper at the end of the runway.
Machinegun Fellatio
The reason you got your last pay rise is because you sold out that extra crew member for 3%.
Join Date: Feb 2005
Location: Terra Nullius
Posts: 72
Likes: 0
Received 0 Likes
on
0 Posts
Heavy Ice cream
Wow!.. 1000kg of ice cream.Can I be on that aircraft.There are between 10 and 12 boxes of Ice cream dependant on load of pax.Each contains 30 ice creams.Each container weighs 2.5 kgs..approx 25 kgs.So where does the other 975 kgs come from?Perhaps high density coffee is loaded?
BTW two times more =twice.
The excess of stores is what ..Ex Syd?Baloney......I have yet to see an excess of anything on a QF service.Socks you need to get a life .Really, spending time annoying caterers and then misinterpreting the information they give you.
BTW two times more =twice.
The excess of stores is what ..Ex Syd?Baloney......I have yet to see an excess of anything on a QF service.Socks you need to get a life .Really, spending time annoying caterers and then misinterpreting the information they give you.
Join Date: Feb 2003
Location: AUS
Posts: 356
Likes: 0
Received 0 Likes
on
0 Posts
Fast Cocksucker, I cannot really see your point. Vindicated? Was it Humpty Dumpty who reckoned (sic) that when he used a word it meant what he intended it to mean. Not that there is anything wrong with that.
A responsible person (such as you and I), Having placed our used tray in the isle would then keep a weather eye out for potential trippers.
Which neatly brings me to another concern. Why do people need to go to the toilet so often? I have been on flights and unfortunately placed next to the toilets enough times to give an informed observation. Is it like a Mile High club with these people.
Perhaps Virgin, along side their sign No shirt No shoes No Travel could also put Please visit the wonderful, clean and solid toilet facilities provided by the airport operator.
And I second the call AMOS where are you?
A responsible person (such as you and I), Having placed our used tray in the isle would then keep a weather eye out for potential trippers.
Which neatly brings me to another concern. Why do people need to go to the toilet so often? I have been on flights and unfortunately placed next to the toilets enough times to give an informed observation. Is it like a Mile High club with these people.
Perhaps Virgin, along side their sign No shirt No shoes No Travel could also put Please visit the wonderful, clean and solid toilet facilities provided by the airport operator.
And I second the call AMOS where are you?
Join Date: Feb 2005
Location: Terra Nullius
Posts: 72
Likes: 0
Received 0 Likes
on
0 Posts
Why Water is Wet
So the Cabin Crew are responsible for the uplift of potable water?Why has there been an increase in water requirements.Is this fleet wide?Stop bothering the caterers with your trivial questions
Join Date: Feb 2004
Location: Out there somewhere
Posts: 59
Likes: 0
Received 0 Likes
on
0 Posts
You obviously don't work for Qantas if you don't know the requirements for bottled water, are you an internet stalker who joins threads just to be a nuisance. Go home and play with your crayons.
Join Date: Feb 2005
Location: Terra Nullius
Posts: 72
Likes: 0
Received 0 Likes
on
0 Posts
clarification
Ahhh now we have it..bottled water.That is specified by the caterers matrix.Lets see 360 bottles of 250 ml water.... still way short of 975kg.Which caterers do you talk to...those at the school for the intellectually challenged?
You have contradicted/taken issue with another poster in this forum and you have yet to supply any information that is supportive of your view.For that matter you have strayed from the essence of this thread.Start another thread pehaps entitled "my life with a catering matrix"...and please the uncensored version.I await with bated breath.
You have contradicted/taken issue with another poster in this forum and you have yet to supply any information that is supportive of your view.For that matter you have strayed from the essence of this thread.Start another thread pehaps entitled "my life with a catering matrix"...and please the uncensored version.I await with bated breath.
Last edited by Machinegun Fellatio; 26th Feb 2005 at 01:33.
Join Date: Feb 2004
Location: Out there somewhere
Posts: 59
Likes: 0
Received 0 Likes
on
0 Posts
The point I am trying to make here, and if you had any custard between those ears you would realise, is that even if these two obviously heavier items have recently been added to the ships stores there could not possibly been a reduction in weight.
Join Date: Oct 2004
Location: Dununda
Posts: 476
Likes: 0
Received 0 Likes
on
0 Posts
Wrong Zero
We understand.....you just exaggerated by putting a zero in the wrong place...100kgs not 1000kgs.Whew, glad we cleared that up.
Now back to the essence of the thread:Qantas does not carry a/c stores in the hold .The whole logistics mess is down to DANZAS and the incentive bonuses paid.If you don't order anything for a month in every three your department comes in under budget(cost cutting)and hey presto you receive a bonus,not for doing your job well,but by doing it badly.
The brave new world of management by deceit.
Now back to the essence of the thread:Qantas does not carry a/c stores in the hold .The whole logistics mess is down to DANZAS and the incentive bonuses paid.If you don't order anything for a month in every three your department comes in under budget(cost cutting)and hey presto you receive a bonus,not for doing your job well,but by doing it badly.
The brave new world of management by deceit.