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Jet Star helping out Virgin Blue !

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Jet Star helping out Virgin Blue !

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Old 15th Jun 2004, 00:06
  #21 (permalink)  
 
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Dicko and his mates must be laughing with glee!!

"Those pilots are all divided and therefore conquered"

NO BUTS!
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Old 15th Jun 2004, 20:09
  #22 (permalink)  
 
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I've flown VB quite a few times lately. They are nearly always cheaper, especially if I book late. If I check in with 20 mins to spare I don't even get a sarcastic comment and I cannot recall a late departure. (did have a late arrival at Perth though - normal for this time of year I spose!)
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Old 16th Jun 2004, 00:18
  #23 (permalink)  
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TIMEEE absolutely correct ! You fly any of the no frills over here and you had better check in no later than an hour before departure. No one misses the flight here because they are well trained.

Zed - fair enough. I'll hang onto QAN a little longer then
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Old 16th Jun 2004, 03:19
  #24 (permalink)  
 
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G'Day All

I hope that what Mr Dixon is trying to push on us SLF with DebtStar doesn't flourish. My case in point...Last Wednesday I was due to catch QF634 for BN out of ML, planned ETA for check-in was 1820 approx 20 mins prior to 30min check-in of 1840 for a 1910 departure. Departed home at required time of 1730 for the normal 50 min trip to ML on Monash freeway. Sign boards showed full red delay to Springvale Rd, two trucks had either lost their load or broke down crossing both on ramp and two lanes of traffic. No probs will still arrive on 1830 check-in time. Further up road Sign boards show another delay that will push my ETA to way past 1840 check-in time to nearly 1855. There was a prang on Westgate bridge. Panic call to customer services with problem, they inform me that I must get to check-in no later than 1850. "ignore the line-up go directly to first available check-in counter" was the instructions. I made check-in right on 1850. Rushed thru to gate just as last pax boarding . We pushed back 1 minute early. Now Mr Dixon, If I was STUPID enough to book with your DebtStar I would have missed my flight and would have had to cough up another nearly $400.00 for another flight out of AV with no other option, for something that was out of my control. Now I admit I am not a regular customer. I have to fly to Bn possibly 4 to 6 times a year. BUT I will never fly with anyone who will not make an effort to accommodate unforseen problems.

Hypothetically thinking here. If I was 10 minutes late in HB the other day and missed the required check-in time then the plane was delayed for 3 hours, would I still be allowed to board that flight? Rules is rules!

Regards

Mark
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Old 16th Jun 2004, 03:51
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OZBUSDRIVER

Well you were lucky it was QF and not J*. If I was the captain of that flight and it looked like this was going to delay the flight, I would have demanded the airport supervisor explain why the flight was left open beyond the 30-minute cutoff time. I’m sure that most people that miss flights think they leave home with plenty of time to spare. Why should any airline inconvenience the majority that do make the trouble to get to the airport with plenty of time to spare because of some that leave it way too fine. I’m not saying you have, but don’t blame the airline if it leaves without you. Sob stories don’t cut it on my flight deck and if you aren’t there on time and the ground staff are hesitating (which I can tell you in my outfit they wouldn’t be), I will order the door closed. The effects of a late departure on OTP for the rest of the day is way too big a price to pay for a couple of late passengers. Sorry but they are the facts and you will have to live with it. If you think J* started this you are very mistaken. QF, DJ, SQ, CX, etc all have very rigid check in times. All I can say is you were very lucky this time.
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Old 16th Jun 2004, 03:58
  #26 (permalink)  
 
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Was it the airlines fault that you were late arriving at the airport ?. Yes,you made Qantas by the skin of your teeth but you also know the rules for Jetstar check-in.
What does Debtstar mean....I know of an airline called Jetstar
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Old 16th Jun 2004, 04:09
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You must be blessed by the almighty R.B. himself, Wheeler.

I know several people who have hunted around for cheap east coast fares recently and have found the cheapest offered by Qantas!
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Old 16th Jun 2004, 04:35
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OZBUSDRIVER

Do as your name says. Grab a bus. Your crappy story is a joke and I would take little pity in turning you down. Eventually you morons who cannot get to an airport on time will learn.
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Old 16th Jun 2004, 06:51
  #29 (permalink)  
 
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404Titan Thanks for reply.

You missed the point mate! If I was STUPID enough to book on Jet* I would have missed the flight regardless . With QF if I could make the check-in counters by 1850 I could load. CS rep was very specific on this point. They even went as far to inform check-in staff to keep an eye out for me. Good people skils and This did not result in ANY delay to an on time departure

Point is Jetstar IS TOO INFLEXIBLE. I would be the first to say CU if I was late for a flight. After all its my own bad luck. This case QF was kind enough to allow SOME leeway. It is not as if I am some DH wandering around thinking I can hold up an airline departure.



commanda adama or whatever. A crappy story but true. Just remember that your people skills determine whether or not you get repeat business. You wanna burn me and people like me you will soon be out of business!

Regards

Mark
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Old 16th Jun 2004, 07:49
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Farquus

You are nothing but a drop in the ocean. Whether it be an airline or any other business big or small. It doesn't take much to piss a customer off. They threaten, carry on, cry, go elsewhere comeback later etc. All it takes is bad customer service, inferior product or a desire to change the product. Jetstar like any other business supplies a product. You don't like it you go else where. But for #ucks sake if you can't even pick up that product don't go blaming someone else where 99.% of others can manage. Try this in Europe and you will be laughed out down the road.
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Old 16th Jun 2004, 10:04
  #31 (permalink)  
 
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OZBUSDRIVER

I'll ask you this - if QF denied you boarding, would you still say what great customer service they offered?

No, you would say that they were inflexible etc etc - same as what you are inferring with Jetstar

At the end of the day, doesnt matter which airline, whatever circumstances, etc, whenever you deny boarding to the pax checking in late, the pax will get the sh..ts and blame it on everyone apart from himself.

Trust me, I see this everyday, and no, I dont work for JStar
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Old 16th Jun 2004, 11:56
  #32 (permalink)  
 
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Devil

commander assthumpa, I mean commander assdama...interesting..

You quote..You are nothing but a drop in the ocean..THOSE drops in the ocean as you put them actually pay the wages of people like me and you.

You quote...It doesn't take much to piss a customer off. They threaten, carry on, cry, go elsewhere comeback later etc....THIS is where you people need to be doing just that little bit more to go the extra mile to ensure you don't piss these people off too much - you know the ones assdama - the ones that pay YOUR wages. A little bit of compassion can go a loooong way

You quote...Jetstar like any other business supplies a product. You don't like it you go else where.....What you fail to see is that your mob are like every other business in the QF group....YOU have to be successful, otherwise, your right people will go elsewhere - Virgin.

You see assdama - people in the QF group don't really want to get tarnished by the likes of you - regarding YOUR quote of people getting laughed at down the road in Europe...how about YOU enlighten us with examples?

assdama - gotta hand it to you, you display arrogance,ignorance and contempt for the people that pay YOUR wages at a level that others in the QF group would be ashamed of.

I've said it before assdama - and I'll say it again;

Your comments are like your lower intestine assthumpa, crikey!! assdama - stinking and very much loaded with danger.

Retard,retard,retard...thumpa.

Last edited by Pete Conrad; 16th Jun 2004 at 13:04.
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Old 16th Jun 2004, 13:14
  #33 (permalink)  
 
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On time departures

404Titan,
I totally agree.

At a management level higher than this forum, this is precisely the plan. They don't want to make Jet* a replacement for QF, so they make it flexible. Accordingly the business traveller, who's plans can change/delayed at meetings etc are motivated, by the risk of doing their $, to book QF.
Jet* targets leisure traveller - mum, dad and the kids who's highest priority for the day is to get out of town. The pack their bags early and are ready to go.

Back in the good old days I can recall the CSO at regional airport telling me "just waiting for Mr Jones, he's always late but he knows we will wait for him".
The CSO was delighted when I said "Well, not this little black duck" and he spent the weekend in the country. It was a hub-spoke operation with flow on effects for waiting 10 mins. Know what...Mr Jones was NEVER late again in the ensuing 2 years.

Pete Conrad , really? Does someone pay you to work. Your immaturity leads me to believe that you would be under minimum age for employment in OZ
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Old 16th Jun 2004, 19:15
  #34 (permalink)  
 
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Watchdog. I think you have completely missed the point of this whole thread. You don't accommodate the Mr Jones' of the world. They are terminally late. They get what they deserve.

I live in Brisbane. The traffic there is woefully unpredictable. Most times, the run in is smooth and quick. Then some clown does something stupid on the airport roundabout. You are stuck. And late. Through no fault of your own.

No one is suggesting that aircraft be perpetually delayed. But I will tell you this. You CAN delay check in until 15 mins prior - AND THE AIRCRAFT CAN STILL GET AWAY ON TIME!

The anal way that Jetscab goes about doing business will only be detrimental to the entire QF group. Pete is correct in what he states, watchdog. They are an embarrasment.

Yes, that includes you adama. You abuse, threaten, and you never really add anything to a discussion except vitriol. Well, mate. You disgust me.

Pete? Adama won't give you examples. He's only ever flown 1900's and 717's. He hasn't been outside Australia. He simply has no concept, but he does have a big mouth.
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Old 16th Jun 2004, 21:29
  #35 (permalink)  
 
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Gee Petey

Are you a changed man? Ok you still have a vendetta against me but I will answer you.


Yes these drops in the oceans pay wages. However Petey I think you should be old enough and ugly enough to realise no amount of good customer service will sway a passenger once they have made up their mind to be pissed off. You can smile, be sympathetic, offer alternatives, cop abuse etc. Nothing will change them now. They want to hold up the flight and board. Crikey they know the pax and a/c are still at the gate which makes it worse.

Think about it Petey.

Then you hear their pitiful excuses such as a mum with 6 kids driving a Tarago caused the traffic to slow down, I took a detour and ended up at a no through road then i was running late and got booked for speeding blah blah blah.

Get to the airport early and give yourself time. Petey come on, customers change sides on a daily basis even a twit such as yourself should see that. It doesn't take much to lose a customer. Enforcing rules usually does this.

Now that you mention your wages. Petey I'm sorry but I am jacked off with big taxes and having to be social securiety to bums is a disgrace. Get off ya ass and find a job!!!
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Old 16th Jun 2004, 22:33
  #36 (permalink)  
 
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Watchdog - is that the best you can do? simply disagree for the sake of disagreeing, or posting holier than thou posts on what I say. Get a life mate, and yes I do work, have done in this industry for 17 years in fact, so how about you go back to your 8 year old and stop wasting space. If you don't like what I have to say - simple, don't read it.

assdama - I don't have a vendetta out against you mate, I just remember when you used to be thumpa, and the dick you made of yourself by posting the Pete Conrad diatribe that got you banned from pprune. Now that you have come back as assdama, I'm just easily amused by you.

assdama - bottom line is, your the twit, you get on here and have a go at the mums and dads that pay yours and mine wages.

Yes passengers are fickle, I saw this very much first hand seeing public servants board the Saab in Canberra back in Kendell days, but the pax you refer to are not fat cats, they are mostly every day folks that would not normally fly, so are probably not really up with the airline scheme of things like you or I.

Walk around T2 in Sydney, or any terminal that is, people that don't fly very often look totally bemused in airports, they are out of their comfort zone.

And when was the last time you got caught in traffic? did you plan it that way? Did you leave home wanting to be late? No, well neither did these guys.

It's hardly fair to criticise them for not being as aviation savvy as you and I.

Fact is, a bit of compassion goes a long way.

Watchdog, you have anything of substance to add, or are you just going to post rubbish about my age, religion, sex, race, voting preference, career to date - I mean you seem to know more about me that I know about myself. Heres a thought, why don't you just sit down and have a great big cup of shut the fark up!!

Last edited by Pete Conrad; 16th Jun 2004 at 22:48.
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Old 16th Jun 2004, 23:20
  #37 (permalink)  
 
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Petey

Campassion. I could not agree more. Customer service is the utmost of importance. However rules are rules and they are to be enforced. There is no nice way of turning someone down apart from being as sorry as you can be. At the end of the day they will blame the airline for enforcing their conditions.

Customer service. Be it Telstra, NRMA or Hungry Jacks you get the good and the bad on the front desk. You can not generalise.

Good to see you are calming down Petey.
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Old 16th Jun 2004, 23:42
  #38 (permalink)  
 
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I write with a chuckle assdama. Unfortunately the likes of watchdog take it all too seriously and fail to see the mirth behind it all.Probably due to their own lack of wit and intellect.

As much as pax frustrate us, we still have to remember who pays our wages. It's academic to you and I anyway, we don't deal with the public where we sit. And you certainly can't blame CSO's who have been in the job a long time seeing the same thing over and over again, hearing the same excuses over and over again for being a bit terse, however this is a service industry.

Your absolutely correct, at times there is no nice way to turn people down, but everybody can learn to show compassion, especially to those who aren't as aviation savvy as the likes of us.

Heck, what do I know about customer service, I'm just a pilot - having said that, back in the days of Kendell, we used to greet pax at the bottom of stairs and see them off at destination. It's amazing at how a little gesture like that used to be one of the main reasons why people would come back and fly with Kendell.

Oh the good old days.
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Old 17th Jun 2004, 00:24
  #39 (permalink)  
 
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Pete Conrad,
It's good to see that you are finally displaying a little maturity (well your last post) so perhaps I've alerted you to your ways. I don't disagree for the sake of disagreeing however I always attempt to maintain an open mind and leave out personal bias. What I don't like is immaturity, so I target such fools.
IF you have "been in this industry for 17 years" then you should know better and, not that seniority counts here, you're behind me.

Magutzup,
I do see the point, and I agree that the loss of the airfare due to being late is actually too tough, certainly though, there's nothing wrong with a firm cutoff time. You might be able to get a small aircraft away with a 15 mins cutoff, but at a large terminal, with long walks to the gate, security, baggage belts/sorting and baggage handlers whom service several departures - not reliably.
Come at look at LAX!
I would have thought that allow the no-show could be made a subload only on any future flights would be a good alternative.

The anal way that Jetscab goes about doing business will only be detrimental to the entire QF group.
How? Different trading names etc. Would it affect Australian, Qantaslink? I think not.

Additionally why do you call this company Jetscab? Was the company involved in the OZ '89, or perhaps the US ATC strikes? I think not.


OZBUS,
your example about a quick cutoff time is no problem if the airline is staffed sufficiently to do this, even down to load controllers, eg QF. My paragraph above to Magutzup expands on this.


Mature, unbiased comments please, or be labeled a fool.
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Old 17th Jun 2004, 00:48
  #40 (permalink)  
 
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Watchdog,must get tiresome trying to be a wellspring? You want to sit on pprune and target immaturity?

You have actually contradicted yourself - you want to leave out personal bias? Why did you post;

Pete Conrad , really? Does someone pay you to work. Your immaturity leads me to believe that you would be under minimum age for employment in OZ..nice one watchdog..or how about;

IF you have "been in this industry for 17 years" then you should know better and, not that seniority counts here, you're behind me.....well watchdog, tell me how long I have been in the industry, you old wellspring? or how about.....

Oh for "Pete's" sake - GROW UP!
My 8 year old carries on like that.

mmmmmm-usefull comments from a person who tries so hard to elevate himself above the "immaturity" on pprune.

Like I said, probably as a result of your arteries narrowing to the point where it clouds your reasoning, you can't actually see that alot of this is actually banter, you take it too seriously old timer, you may just vapour lock.

Mature, unbiased opinions please, or be like watchdog.

Spare me watchdog.
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