Jet Connect - a Clayton QANTAS?
Moderate, Modest & Mild.
Thread Starter
Jet Connect - a Clayton QANTAS?
Trans Tasman travel is now the least expensive it has ever been, in my memory - I can take my wife and 2 sprogs over to the Land of the Long White Cloud, and back (to the Main Island) ALL for the same price it cost just me alone some 2 or 3 years ago 
Now whilst aircraft types operated on this route have remained reasonably static (737/767), and the routing is pretty much a constant, I find it hard to believe that by screwing (pilot and F/A) salaries down as far as they have been, the fares could drop so much.
It seems more likely - imo - that the system was being rorted by those at the helm.
But with the lower prices, I am now noticing a decline in the STANDARD of service being delivered.
I have been a regular, full-fare paying, trans-Tasman traveller for the past decade or more, travelling at least twice, and up to 4 times in one year with my family.
I had flown with Air New Zealand on several occasions, but finally settled on QANTAS as my airline of choice.
But from my last experience (QF55 on May 4th, and QF56 on May11th) - both flights operated by Jet Connect - I'm considering reviewing my options.
Prior to take-off, we were advised, "Inflight Duty Free sales will not be available on this sector."
Although a minor point, I believe that if the crew are going to make PA's, their info should be factual.
As well-worn as it is, the "There may be 50 ways to leave your lover, but there are only 6 ways to leave this aircraft" line got a giggle from the girl behind, the information for the B733 aircraft was INcorrect, and had me wondering if the guy making the PA in fact really did know how many emergency exits there were - and if he didn't, then what else did he NOT know?!
The cabin service on the flight from Oz to NZ was "shoddy" - no pre-dinner drinks were offered - with the choice of meals coming down to, "This one is all we have left", well before only half the pax had been served, simply because the choices were "chalk & cheese"!
Precisely the SAME thing had happened to me some 4 months prior on the N.Z. - Oz sector, flying Business Class!
QF56 was better managed (imo) - however, I was advised prior to take-off, that inflight Duty Free sales would only be on a time available basis.
Unfortunately for me (and other pax) the Seat Belt sign was switched on straightaway following the serving of the meals, with an announcement that "The Captain has switched on the seat belt sign due to turbulence...blah, blah" - in spite of being in 8/8ths blue, with scattered Cu some 10-20,000 feet below.
Not surprisingly, the ride was like skating on glass for the next 12 minutes (we made no course deviations) as the cabin crew retired behind drawn curtains to undoubtedly enjoy a communal dine-in.
Sorry guys, but you work in a Service Industry capacity, and if you can't deliver, then you know what to do!
And so, because my Boarding Pass is branded OPERATED BY JETCONNECT, are QANTAS trying to absolve themselves of their responsibilities to deliver?
Because IF they are, I'll consider the other choices now available to me - Pacific Blue, Freedom, Emirates, Air New Zealand!
Now whilst aircraft types operated on this route have remained reasonably static (737/767), and the routing is pretty much a constant, I find it hard to believe that by screwing (pilot and F/A) salaries down as far as they have been, the fares could drop so much.
It seems more likely - imo - that the system was being rorted by those at the helm.
But with the lower prices, I am now noticing a decline in the STANDARD of service being delivered.
I have been a regular, full-fare paying, trans-Tasman traveller for the past decade or more, travelling at least twice, and up to 4 times in one year with my family.
I had flown with Air New Zealand on several occasions, but finally settled on QANTAS as my airline of choice.
But from my last experience (QF55 on May 4th, and QF56 on May11th) - both flights operated by Jet Connect - I'm considering reviewing my options.
Prior to take-off, we were advised, "Inflight Duty Free sales will not be available on this sector."
Although a minor point, I believe that if the crew are going to make PA's, their info should be factual.
As well-worn as it is, the "There may be 50 ways to leave your lover, but there are only 6 ways to leave this aircraft" line got a giggle from the girl behind, the information for the B733 aircraft was INcorrect, and had me wondering if the guy making the PA in fact really did know how many emergency exits there were - and if he didn't, then what else did he NOT know?!
The cabin service on the flight from Oz to NZ was "shoddy" - no pre-dinner drinks were offered - with the choice of meals coming down to, "This one is all we have left", well before only half the pax had been served, simply because the choices were "chalk & cheese"!
Precisely the SAME thing had happened to me some 4 months prior on the N.Z. - Oz sector, flying Business Class!
QF56 was better managed (imo) - however, I was advised prior to take-off, that inflight Duty Free sales would only be on a time available basis.
Unfortunately for me (and other pax) the Seat Belt sign was switched on straightaway following the serving of the meals, with an announcement that "The Captain has switched on the seat belt sign due to turbulence...blah, blah" - in spite of being in 8/8ths blue, with scattered Cu some 10-20,000 feet below.
Not surprisingly, the ride was like skating on glass for the next 12 minutes (we made no course deviations) as the cabin crew retired behind drawn curtains to undoubtedly enjoy a communal dine-in.
Sorry guys, but you work in a Service Industry capacity, and if you can't deliver, then you know what to do!
And so, because my Boarding Pass is branded OPERATED BY JETCONNECT, are QANTAS trying to absolve themselves of their responsibilities to deliver?
Because IF they are, I'll consider the other choices now available to me - Pacific Blue, Freedom, Emirates, Air New Zealand!
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Kaptin M, I've been trying to avoid a particular Oz airline for a number of years for the same reasons. Flight and aircraft standards haven't been an issue, but the service levels leave a lot to be desired. I realise service levels will vary to some degree between flights, however I have been on the receiving end of too many cases of poor service for my liking.
I used to travel regularly between Australia and Japan. By halfway through the flight on the Oz airline, cabin staff were almost non-existent. By the end of the flight, my mouth was dry and the aircraft bathrooms were shocking. I've seen worse on other airlines, but when there is a choice, well...
Japan Airlines in comparison, was great. I'd often be the only person still awake and reading, yet the cabin staff would graciously check on me regularly and bring some water and hot, wet towels. Halfway through the flights, cabin staff would don the gloves and the bathrooms would be made spotless. Little things went a long way. There would still be the occasional annoying flight, but it was rare.
When I get reports that the Oz airlines have improved their service standards, I might actually search them out again, but for the time being, I'm happy travelling with other airlines.
I used to travel regularly between Australia and Japan. By halfway through the flight on the Oz airline, cabin staff were almost non-existent. By the end of the flight, my mouth was dry and the aircraft bathrooms were shocking. I've seen worse on other airlines, but when there is a choice, well...
Japan Airlines in comparison, was great. I'd often be the only person still awake and reading, yet the cabin staff would graciously check on me regularly and bring some water and hot, wet towels. Halfway through the flights, cabin staff would don the gloves and the bathrooms would be made spotless. Little things went a long way. There would still be the occasional annoying flight, but it was rare.
When I get reports that the Oz airlines have improved their service standards, I might actually search them out again, but for the time being, I'm happy travelling with other airlines.
Moderate, Modest & Mild.
Thread Starter
Perhaps it's a case of the "customer" now getting what the crew are being told they are worth, Lodown.
Morale is being affected in such a way that the "flow on" is going to start affecting the bottom line - you (and I) being cases in point!
Yes, captain m, it was a 737-300. The PA that was made was verbatim as quoted above.
How many emergency exits do you think a Boeing 737-300 has?
Morale is being affected in such a way that the "flow on" is going to start affecting the bottom line - you (and I) being cases in point!
Yes, captain m, it was a 737-300. The PA that was made was verbatim as quoted above.
How many emergency exits do you think a Boeing 737-300 has?
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Having only ridden in a 733 (and perhaps paid too much attention to incorrect directions), I would have thought 2 at the front, 2 at the back, and 2 in the middle was about right!
Kap,
Unless you are refering to the DV windows (Which have not been included in the Pax PA of any airline I have worked for or ridden on) Six is the only number I can come up with.
I'm intrigued...Please enlighten us.
Unless you are refering to the DV windows (Which have not been included in the Pax PA of any airline I have worked for or ridden on) Six is the only number I can come up with.
I'm intrigued...Please enlighten us.
Moderate, Modest & Mild.
Thread Starter
"I guess if you count the cockpit windows"
I guess Boeing - and every airline that operates B733's )and other aircraft types) - includes those as , "one of the ways of leaving the aircraft".
My comment was about the FACTUAL content of the info given in the PA, as part of the overall impression I got, of the service orovided by Jet Connect.
The PA given on that flight left me wondering whether the person making it (and the other F/A's) were aware that there are 2 cockpit sliding windows for use as an emergency exit.
Had he known this, I would have expected the PA might have gone something more along the lines of, "There may be 50 ways to leave your lover, but there are only 8 ways to leave this aircraft - 6 of which may be available to you, and will be shown by the crew. Another 2 are located in the cockpit".
I guess Boeing - and every airline that operates B733's )and other aircraft types) - includes those as , "one of the ways of leaving the aircraft".
My comment was about the FACTUAL content of the info given in the PA, as part of the overall impression I got, of the service orovided by Jet Connect.
The PA given on that flight left me wondering whether the person making it (and the other F/A's) were aware that there are 2 cockpit sliding windows for use as an emergency exit.
Had he known this, I would have expected the PA might have gone something more along the lines of, "There may be 50 ways to leave your lover, but there are only 8 ways to leave this aircraft - 6 of which may be available to you, and will be shown by the crew. Another 2 are located in the cockpit".
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Kaptin M,
Firstly, I just want to say that I don't always tend to agree with everything you say on pprune, but do enjoy your post's, as you put forward relatively good, informative stuff.
I'm blown away at how naive you are as you seem to come across as a very experience jet jockey generally.
Whilst not agreeing with what the flighty said "There may be 50 ways to leave your lover, but there are only 6 ways to leave this aircraft" on a QF 'operated' (
) aircraft, as I feel thats more of a Virgin type slant on the way they do/say things in the cabin etc.
Now last time I checked, both Qantas Link (EAA/SS) operators DON'T advise the pax on a Q300 that there is also a hatch in the cockpit and a galley/service door down the back of the cabin that is termed an "exit" of any kind.
So on your airline, do your flighties seem to mention crew exits to pax do they? I doubt it somehow.
Service levels. Agreed. Poor. No argument.
Firstly, I just want to say that I don't always tend to agree with everything you say on pprune, but do enjoy your post's, as you put forward relatively good, informative stuff.
I'm blown away at how naive you are as you seem to come across as a very experience jet jockey generally.
Whilst not agreeing with what the flighty said "There may be 50 ways to leave your lover, but there are only 6 ways to leave this aircraft" on a QF 'operated' (
) aircraft, as I feel thats more of a Virgin type slant on the way they do/say things in the cabin etc.Now last time I checked, both Qantas Link (EAA/SS) operators DON'T advise the pax on a Q300 that there is also a hatch in the cockpit and a galley/service door down the back of the cabin that is termed an "exit" of any kind.
So on your airline, do your flighties seem to mention crew exits to pax do they? I doubt it somehow.
Service levels. Agreed. Poor. No argument.
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I have never heard a 737-300 PA mentioning anything other than the 4 main doors, and 2 overwing hatches - nor would I expect to. On the other hand, I'm not too fussed about the rest of the PA, mixing this important information in with a very bad joke. It's fine to try and make up for the lack of any real entertainment on a flight (Freedom Air don't even have inflight movies) - but imo pax briefings should be treated seriously - just because it's unlikely to happen, doesn't mean it won't.
I do see what Kaptin M is saying though
is not a factually correct statement, and shows ignorance on the part of the FA. Perhaps something allong the lines of
would suffice, might get a bit confusing though.
I do see what Kaptin M is saying though
... there are only 6 ways for you to leave this aircraft
there are 6 exits throught which it is approved for you to disembark in an emergency
Last edited by Cloud Cutter; 14th May 2004 at 22:33.
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Jetconnect...a JetStar prototype
>>Sorry guys, but you work in a Service Industry capacity
EXCUSE ME?
I actually thought that we Flight Attendants, like Pilots, worked in a Flight Safety capacity. How our marketing department chooses to differentiate us to the customer is another matter.
Did you notice how many Flight Attendants were in the cabin? Was it an all economy config? Which under NZ regs means there would have been a minimum crew of THREE working in the cabin. Deliver a meal and bar, a chat, recover, make duty free sales, look after the cockpit team, and prepare the aircraft for the return sector. Did you notice that there would have been no inflight rest area for that cabin crew - who may have been working their SIXTH DAY STRAIGHT of a flight duty time which is the same length as a long haul flight time?
If you are in fact a pilot yourself, don't you attempt to anticipate turbulence and put the seat belt sign on BEFORE it gets there? And liase with the Cabin Safety Professionals about making a precautioinary p.a to the customers? That's called CRM.
I make no excuses for poor service or lazy crew, there is always time to complete a service - bar turbulence or medicals - it's only the level of the challenge that changes. However, if you pay peanuts for your airfare you will get monkies to serve you. Most of the time though, you will get Cabin Safety Professionals who are there out of pure passion and professionalism, and whose exploited passion is subsidising your family holiday.
What more do you want when someone is being paid on or slightly under a net AUD$24-30K a year - with no career progression opportunity past that wage point?
You get what you pay for. Pay slave wages, with slave-like employment conditions and the service you describe is increasingly what you will get.
Want more, pay more. Don't want it, don't buy it.
EXCUSE ME?
I actually thought that we Flight Attendants, like Pilots, worked in a Flight Safety capacity. How our marketing department chooses to differentiate us to the customer is another matter.
Did you notice how many Flight Attendants were in the cabin? Was it an all economy config? Which under NZ regs means there would have been a minimum crew of THREE working in the cabin. Deliver a meal and bar, a chat, recover, make duty free sales, look after the cockpit team, and prepare the aircraft for the return sector. Did you notice that there would have been no inflight rest area for that cabin crew - who may have been working their SIXTH DAY STRAIGHT of a flight duty time which is the same length as a long haul flight time?
If you are in fact a pilot yourself, don't you attempt to anticipate turbulence and put the seat belt sign on BEFORE it gets there? And liase with the Cabin Safety Professionals about making a precautioinary p.a to the customers? That's called CRM.
I make no excuses for poor service or lazy crew, there is always time to complete a service - bar turbulence or medicals - it's only the level of the challenge that changes. However, if you pay peanuts for your airfare you will get monkies to serve you. Most of the time though, you will get Cabin Safety Professionals who are there out of pure passion and professionalism, and whose exploited passion is subsidising your family holiday.
What more do you want when someone is being paid on or slightly under a net AUD$24-30K a year - with no career progression opportunity past that wage point?
You get what you pay for. Pay slave wages, with slave-like employment conditions and the service you describe is increasingly what you will get.
Want more, pay more. Don't want it, don't buy it.
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I too have experienced Jit Connect. The positive thing is there are alternatives and I will use them in future.
To the hash slinger who laments the pay rates and lack of promotion I ask, why are you working there? Take your valuable skilled services somewhere else. I'm sure you'd be hard to replace.
To the hash slinger who laments the pay rates and lack of promotion I ask, why are you working there? Take your valuable skilled services somewhere else. I'm sure you'd be hard to replace.
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Hey Lodown, try Australian Airlines. The cabin crew do a water run and a toilet clean every half hour through the entire flight, not just halfway like Japan Airlines.
The crew, in my limited paxing experience, virtually never spend time congregating in the galley, are always happy and put the customer first.
I hope that they are able to maintain this positive atmosphere as I realise that they are all relatively new still...
Oh, don't forget, it is all economy class however...
The crew, in my limited paxing experience, virtually never spend time congregating in the galley, are always happy and put the customer first.
I hope that they are able to maintain this positive atmosphere as I realise that they are all relatively new still...
Oh, don't forget, it is all economy class however...
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I agree with “M” on the standards provided to Oz/NZ travellers. Although I say this with the cavitate, that the consumer is also partly to blame, especially on the domestic sectors. People are happy to pay $7 for a starbucks coffee, $40 eating out lunch etc., but if I they can get $2 off an airline ticket they will jump through hoops. If consumers want to fly and not pay for it, then I guess how can they complain about the standards they themselves are tactility demanding from the market? I think the monopolistic market place for us is also a factor.
What annoys me is when pax accept the fact they will pay more to fly QF, because they want more seat pitch, better meal, etc.. and get ripped off. I flew BNE-MEL last week business class on a clapped out B763 (in reference to the old interior fit) and got served up 20gramms of chicken, stale bread roll and a small piece of cheese. Joke!
To make it worse they won’t let you in the Qantas Club in BNE because domestic business class don’t get let in. Fair enough, if that’s the rules I suppose. Shame as in the old days flying Ansett or Australian the hot meal in Y BNE-SYD was better than QF J class to MEL. Considering we arrive after 7pm you would think a hot meal would be on the cards in J class surely.
What’s even worse is when I fly to SIN or HKG and get on that old sh1t-heap B743 (SIN QF51) and B763 (HKG), once again referring only to the old interior, not these wonderful Boeings which they are. I see SQ or CX taxing past in the brand new 777 or 333 with new interior and TVs for all. I couldn’t even see the TV screen coming back form SIN last trip (B743) which was burly and my headsets wouldn’t work anyway. Every time I fly SQ I think, gee I wish I could be proud of my national carrier like Singaporeans are with SQ and the wonderful service provided by the crew. Hey talking cabin service only, not Tech, so don’t bring up all their flying screw-up’s, as we aren’t talking tech. What an embarrassment it is to fly with foreign citizens on board, when you see them clearly pissed-off with the state of the old cabins on B743 and B767 fleet. I won’t start on how useless the overhead bins are in these types. 2 trips ago on QF52 from SIN just before rotation all this water comes rushing out of the roof (seems normal out of SIN on the -300) and spills all over these people coming for the holiday here. One idiot got out of his seat and run toward the galley area to tell the crew, thinking this was unsafe. These pax all seemed really scared. Just an embarrassment and then having to sit long haul with no TVs. Joke QF!!!
I guess as long as the aircraft are full then Dickson is laughing all the way to the bank. Come in suckers! What can you do when you have a monopoly? I wish we could have the same standard of SQ in-flight service, aircraft fittings and combine it with the current Tech crews, then we would have the best airline in the world, and one all Aussie could really be proud off.
What annoys me is when pax accept the fact they will pay more to fly QF, because they want more seat pitch, better meal, etc.. and get ripped off. I flew BNE-MEL last week business class on a clapped out B763 (in reference to the old interior fit) and got served up 20gramms of chicken, stale bread roll and a small piece of cheese. Joke!
To make it worse they won’t let you in the Qantas Club in BNE because domestic business class don’t get let in. Fair enough, if that’s the rules I suppose. Shame as in the old days flying Ansett or Australian the hot meal in Y BNE-SYD was better than QF J class to MEL. Considering we arrive after 7pm you would think a hot meal would be on the cards in J class surely.
What’s even worse is when I fly to SIN or HKG and get on that old sh1t-heap B743 (SIN QF51) and B763 (HKG), once again referring only to the old interior, not these wonderful Boeings which they are. I see SQ or CX taxing past in the brand new 777 or 333 with new interior and TVs for all. I couldn’t even see the TV screen coming back form SIN last trip (B743) which was burly and my headsets wouldn’t work anyway. Every time I fly SQ I think, gee I wish I could be proud of my national carrier like Singaporeans are with SQ and the wonderful service provided by the crew. Hey talking cabin service only, not Tech, so don’t bring up all their flying screw-up’s, as we aren’t talking tech. What an embarrassment it is to fly with foreign citizens on board, when you see them clearly pissed-off with the state of the old cabins on B743 and B767 fleet. I won’t start on how useless the overhead bins are in these types. 2 trips ago on QF52 from SIN just before rotation all this water comes rushing out of the roof (seems normal out of SIN on the -300) and spills all over these people coming for the holiday here. One idiot got out of his seat and run toward the galley area to tell the crew, thinking this was unsafe. These pax all seemed really scared. Just an embarrassment and then having to sit long haul with no TVs. Joke QF!!!
I guess as long as the aircraft are full then Dickson is laughing all the way to the bank. Come in suckers! What can you do when you have a monopoly? I wish we could have the same standard of SQ in-flight service, aircraft fittings and combine it with the current Tech crews, then we would have the best airline in the world, and one all Aussie could really be proud off.
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Kaptain -
The 733 has 6 exits. The crew were correct. The announcement however doesn't fit in with the culture QF aims to promote. I am sure this person's manager would love to hear about it.
Pre meal bar is only offered on Lunch and Dinner flights (not time of day but depend on the meal) and only on sectors with a PLANNED flight time of more then 2 hours 45 mins. Not sure if that applied in your case but this rule is applied across ALL QF flight numbers Trans Tasman. (As an aside QF stopped separate bar services in Y on domestic as pax want more drinks and to have their empties taken away quicker than you can serve them. We get away with it on the 717 only because of a higher FA-pax ratio. That is not a luxury on JetConnect services!)
Also the horrendous conditions at JetConnect will make it hard for crew to shine in service. NO EXCUSE for poor service but that is the REASON all the same. I agree if one is unhappy they should leave or do something about their conditions. If crew are happy they will consistantly perform better.
Bank Angle -
There will be much needed improvements to the QF domestic product before the end of the year. Possible as most of the low end trash will fly with us at JQ.
Can't wait.
The 733 has 6 exits. The crew were correct. The announcement however doesn't fit in with the culture QF aims to promote. I am sure this person's manager would love to hear about it.
Pre meal bar is only offered on Lunch and Dinner flights (not time of day but depend on the meal) and only on sectors with a PLANNED flight time of more then 2 hours 45 mins. Not sure if that applied in your case but this rule is applied across ALL QF flight numbers Trans Tasman. (As an aside QF stopped separate bar services in Y on domestic as pax want more drinks and to have their empties taken away quicker than you can serve them. We get away with it on the 717 only because of a higher FA-pax ratio. That is not a luxury on JetConnect services!)
Also the horrendous conditions at JetConnect will make it hard for crew to shine in service. NO EXCUSE for poor service but that is the REASON all the same. I agree if one is unhappy they should leave or do something about their conditions. If crew are happy they will consistantly perform better.
Bank Angle -
There will be much needed improvements to the QF domestic product before the end of the year. Possible as most of the low end trash will fly with us at JQ.
Can't wait.
Hey Kap
Whilst I agree the standards of inflight service are disappointing at best, I must say your anal retentive summary of the PA with regards to exit number astounds me.
Yes, those that have a vested interest know there are 8 ways out of a 737-3, but as far as pax are concerned there are six.
Experts in all fields could pick the sh!t out of everything if they were so inclined, thankfully most keep it to themselves.
Take a day off mate or get a life, 'cause if something like that bothers you, I fail to see how you would enjoy anything in your life.
Whilst I agree the standards of inflight service are disappointing at best, I must say your anal retentive summary of the PA with regards to exit number astounds me.
Yes, those that have a vested interest know there are 8 ways out of a 737-3, but as far as pax are concerned there are six.
Experts in all fields could pick the sh!t out of everything if they were so inclined, thankfully most keep it to themselves.
Take a day off mate or get a life, 'cause if something like that bothers you, I fail to see how you would enjoy anything in your life.
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Ditzy
No complaints about the service provided on Impulse, although I haven’t used ID on them since the 125 seat config came in. I think the service and lite meals are quite good for a regional airline such as yours. Impulse provides excellent service considering they earn was less than the folks here at QF.
My main beef was the crap standard in J class on QF and Y class on international sectors utilising B743 and B767 aircraft. B744 is very reasonable, although the attitude of some FA’s could be looked at. I believe all customers on QF whether Y, J or F should be treated as royalty, just like SQ and CX attempt (obviously within reason depending on the class). For most people the flight is a real part of the novelty of travelling and unlike us, people who don’t do it everyday would like it to be special. Just like the old days.
I was shocked the last time Paxing from LHR-SIN on QF25 when a rude FA basically spoke to a client (what I refer to as paying pax) like a dog. The person was siting in an Emergency row with hand luggage at his feet. An obvious "no no", so I was waiting for a FA to polity ask him or help him put it in a bin. The male FA abruptly told this pax off like he was some ****** for not knowing you couldn’t have baggage at your feet in an Emerg row. The guy looked like it was his first time on a Jumbo and I heard him prior say to the pax opposite how excited he was to be flying QANTAS. The pax's first language was not English and he thought the FA wanted to look at his bag. As he handed the FA his bag, he was confronted with “ I’m not a baggage handler mate, you can put it up yourself,” and the FA then stormed off. The pax next to him translated and he stowed his bag above. SHAME AND DISAPPOINTMENT!!! Anybody who has ever flown our competitors SQ or CX would be not doubt astounded at this FA’s attitude.
Maybe we need to get some of the impulse folks who would appreciate doubling their current salary and who are indeed much nicer to clients.
Ditzy good luck with the so called “low end” because if we keep it up the only QF flight domestic will be the odd MEL-SYD.
No complaints about the service provided on Impulse, although I haven’t used ID on them since the 125 seat config came in. I think the service and lite meals are quite good for a regional airline such as yours. Impulse provides excellent service considering they earn was less than the folks here at QF.
My main beef was the crap standard in J class on QF and Y class on international sectors utilising B743 and B767 aircraft. B744 is very reasonable, although the attitude of some FA’s could be looked at. I believe all customers on QF whether Y, J or F should be treated as royalty, just like SQ and CX attempt (obviously within reason depending on the class). For most people the flight is a real part of the novelty of travelling and unlike us, people who don’t do it everyday would like it to be special. Just like the old days.
I was shocked the last time Paxing from LHR-SIN on QF25 when a rude FA basically spoke to a client (what I refer to as paying pax) like a dog. The person was siting in an Emergency row with hand luggage at his feet. An obvious "no no", so I was waiting for a FA to polity ask him or help him put it in a bin. The male FA abruptly told this pax off like he was some ****** for not knowing you couldn’t have baggage at your feet in an Emerg row. The guy looked like it was his first time on a Jumbo and I heard him prior say to the pax opposite how excited he was to be flying QANTAS. The pax's first language was not English and he thought the FA wanted to look at his bag. As he handed the FA his bag, he was confronted with “ I’m not a baggage handler mate, you can put it up yourself,” and the FA then stormed off. The pax next to him translated and he stowed his bag above. SHAME AND DISAPPOINTMENT!!! Anybody who has ever flown our competitors SQ or CX would be not doubt astounded at this FA’s attitude.
Maybe we need to get some of the impulse folks who would appreciate doubling their current salary and who are indeed much nicer to clients.
Ditzy good luck with the so called “low end” because if we keep it up the only QF flight domestic will be the odd MEL-SYD.
Last edited by BankAngle50; 15th May 2004 at 16:12.
Howdy all,
I work for CX but travel HKG-OZ- HKG on QF quite a bit. (out of necessity)
I agree that their inflight service is pathetic, to the point that I'm ashamed to be an Aussie and not proud of "my airline" one bit.
-I asked a F/A if I could stow my jacket in his J class coat closet to be told " yeh ok but I'm not giving it back to you"
-They wake you up at 0430 for breakfast even if you don't want any saying "you have to put your seat forward anyway so the guy behind can eat"
-The Video quality is terrible the sound rarely works and never in Stereo. Half the time only 1 ear piece works!
-FA's shouting across the cabin to another FA
-rudely being told to put the tray table up
etc etc I'm sure there are many more examples
I travelled full fare a while ago and decided to put these complaints into words on a "complaint form" So I asked an FA for a form, the FA looked at me for a minute confused and then said I'm sorry we don't have those!! Well there is the first problem.
And I'm not going to mention the toilets.
I actually get on a CX flight and breath a sigh of relief.
I work for CX but travel HKG-OZ- HKG on QF quite a bit. (out of necessity)
I agree that their inflight service is pathetic, to the point that I'm ashamed to be an Aussie and not proud of "my airline" one bit.
-I asked a F/A if I could stow my jacket in his J class coat closet to be told " yeh ok but I'm not giving it back to you"
-They wake you up at 0430 for breakfast even if you don't want any saying "you have to put your seat forward anyway so the guy behind can eat"
-The Video quality is terrible the sound rarely works and never in Stereo. Half the time only 1 ear piece works!
-FA's shouting across the cabin to another FA
-rudely being told to put the tray table up
etc etc I'm sure there are many more examples
I travelled full fare a while ago and decided to put these complaints into words on a "complaint form" So I asked an FA for a form, the FA looked at me for a minute confused and then said I'm sorry we don't have those!! Well there is the first problem.
And I'm not going to mention the toilets.
I actually get on a CX flight and breath a sigh of relief.
Hey BA 50, good news on the 743s at least, as the only ones flying now are the four that have had flight deck and cabin upgrades done. J and Y class config, similar to the -400s apart from the lack of Skybeds. All inseat tvs and entertainment systems. The other two are in the pipeline.
ACMS there should be feedback forms on the aeroplane. Get the FA to ask the CSM and if there are not, put in a complaint about the lack of feedback froms!
The only way QF is going to get better with respect to any aspect of its service is if our customers provide feedback with info on specific incidents and specific flights and, ideally, specific individuals. So please, start writing, for all our sakes!
ACMS there should be feedback forms on the aeroplane. Get the FA to ask the CSM and if there are not, put in a complaint about the lack of feedback froms!
The only way QF is going to get better with respect to any aspect of its service is if our customers provide feedback with info on specific incidents and specific flights and, ideally, specific individuals. So please, start writing, for all our sakes!
