Howdy all,
I work for CX but travel HKG-OZ- HKG on QF quite a bit. (out of necessity)
I agree that their inflight service is pathetic, to the point that I'm ashamed to be an Aussie and not proud of "my airline" one bit.
-I asked a F/A if I could stow my jacket in his J class coat closet to be told " yeh ok but I'm not giving it back to you"
-They wake you up at 0430 for breakfast even if you don't want any saying "you have to put your seat forward anyway so the guy behind can eat"
-The Video quality is terrible the sound rarely works and never in Stereo. Half the time only 1 ear piece works!
-FA's shouting across the cabin to another FA
-rudely being told to put the tray table up
etc etc I'm sure there are many more examples
I travelled full fare a while ago and decided to put these complaints into words on a "complaint form" So I asked an FA for a form, the FA looked at me for a minute confused and then said I'm sorry we don't have those!! Well there is the first problem.
And I'm not going to mention the toilets.
I actually get on a CX flight and breath a sigh of relief.