Ryanair complaints

[Belgian Sadness]

Source: The Sunday Times, 10 March . .. .Ryanair tops complaints list - 11 March . .. .Ryanair emerged as number one in last year's complaints league according to Irish consumer watchdog The European Consumers Centre. . .. .Yesterday's Sunday Times reported that Ryanair had attracted 30% of the 1,639 complaints received by the centre. . .. .The newspaper also stated that Ryanair is being sued by Jane O'Keeffe (their millionth passenger), after they changed their promise of free flights for life by offering her just 12 flights a year instead.. .. .Source: The Sunday Times, 10 March. .. .I love lowcost airlines. I do have to admit that - IMHO - Ryanair does not always behave like it should towards its passengers, staff and future staff. I believe other low-costs do better in this aspect.. .. .Hope this does not become another emotional pro/contra Ryanair discussion...

[touch&go]

30% of 1639 is only 491 complaints, doesn't look to bad when you sell 7 million plus seats.. .. .Can't please everyone all the time.

[frazhm]

I think it is a bit more complex than that!!!. .Given the generally tolerant nature of the British/Irish we should perhaps categorise those 491 as the the tip of an iceberg.. .. .If you watch that on-going TV saga with Easyjet (Airline) there are seemingly bitter disagreements at check-in in almost every programme (I know it will be edited to improve the entertainment value!!)and yet hardly any of them seem to make an official complaint. We may grumble/complain about plenty of things but not many of us are sufficiently motivated to "report" it. . .. .Anyway, it may well be that there are many other complaints lodged with UK based agencies-- local trading standards, CAA/ATOL, even BBC Watchdog!! I have certainly never heard of the "Irish consumer watchdog The European Consumers Centre". Logically, if I was upset about a flight they (The European Consumers Centre) would not be at the top of my list of who to speak to.. .. .And really Belgian Sadness, do you really think such a thread is going to develop into anything but a pro/anti no-frills diatribe!!!!. . <img border="0" title="" alt="[Big Grin]" src="biggrin.gif" /> <img border="0" title="" alt="[Big Grin]" src="biggrin.gif" /> <img border="0" title="" alt="[Big Grin]" src="biggrin.gif" /> <img border="0" title="" alt="[Big Grin]" src="biggrin.gif" /> <img border="0" title="" alt="[Big Grin]" src="biggrin.gif" /> <img border="0" title="" alt="[Big Grin]" src="biggrin.gif" /> . .. .(My Doctor has told me to avoid threads about FR-Doh!!)

[What_does_this_button_do?]

from annanova.com. .. . </font><blockquote><font size="1" face="Verdana, Arial, Helvetica">quote:</font><hr /><font size="2" face="Verdana, Arial, Helvetica">Ryanair 'lands miles away from major cities' . .. .The Consumers Association says Ryanair uses airports that are often miles away from the cities it claims to serve.. .. .If you fly Ryanair to Bologna's Forli airport, you will land in a little town 37 miles from Bologna, the association's Holiday Which? magazine reveals.. .. .The magazine says passengers taking Ryanair to the Danish capital of Copenhagen actually land at Malmo in Sweden.. .. .The magazine adds: "No-frills airline Ryanair makes a song and dance about its bargain fares on certain routes.. .. ."But it is not so outspoken about a smoke-and-mirrors technique it uses to keep prices down. What its eye-catching adverts don't always make clear is that Ryanair - more than other no-frills airlines - uses airports that are often miles away from the cities they claim to serve.". .. .Rival low-fare airline Go has been running adverts pointing out that it flies to the major airports of cities while Ryanair "misleads" people about where it flies to.. .. .Ryanair complained to the Advertising Standards Authority, which rejected two of the complaints but upheld a third concerning a claim by Go that Ryanair tried to hide the airport tax passengers paid.. .. .The Consumers' Association says it will write to the ASA with its own complaints about Ryanair.</font><hr /></blockquote><font size="2" face="Verdana, Arial, Helvetica">

[What_does_this_button_do?]

also from ananova.com. .. . </font><blockquote><font size="1" face="Verdana, Arial, Helvetica">quote:</font><hr /><font size="2" face="Verdana, Arial, Helvetica">Ryanair defends itself over Holiday Which? complaints . .. .Ryanair is defending itself from complaints from Holiday Which? magazine.. .. .The Consumers Association magazine claims the budget airline uses airports that are often miles away from the cities it says it serves.. .. .But Ryanair's marketing director Tim Jeans has dismissed the Holiday Which? report as "a piece of very poorly researched nonsense".. .. .Holiday Which? says passengers flying to Bologna's Forli airport actually land in a little town 37 miles from the city, while those flying with Ryanair to the Danish capital of Copenhagen actually land at Malmo in Sweden.. .. .Mr Jeans says: "We don't advertise flights to Copenhagen - we fly to Malmo. As for Bologna, we carry more passengers on this route than either British Airways or Go, who both use the other Bologna airport.. .. ."We have not had a single complaint about our Bologna service and we work very closely with the Advertising Standards Authority in formulating our adverts.". .. .The Consumers' Association says it will write to the ASA with its own complaints about Ryanair.. .. .Holiday Which states: "No-frills airline Ryanair makes a song and dance about its bargain fares on certain routes.. .. ."But it is not so outspoken about a smoke-and-mirrors technique it uses to keep prices down. What its eye-catching adverts don't always make clear is that Ryanair - more than other no-frills airlines - uses airports that are often miles away from the cities they claim to serve.". .. .Go has been running adverts pointing out that it flies to the major airports of cities, while Ryanair 'misleads' people about where it flies to. The Irish-based airline complained to the ASA, which rejected two complaints but upheld a third concerning suggestions that Ryanair tried to hide the airport tax passengers paid.</font><hr /></blockquote><font size="2" face="Verdana, Arial, Helvetica">

[Big Tudor]

So what if FR fly to an airport 37 miles away from the city. I don't hear anybody complain about airlines selling flights to London / Gatwick. LGW to London = 30 miles. There are also carriers selling flights to Malmo which land at Copenhagen. What's the difference? . .No, I don't work for FR but I do get fed up with the amount of negative comments that they attract on this site. A lot of their advertising is along similar lines to most other airlines. However, it seems when it is FR then it must be some underhanded dealing by MOL trying to con the good, honest fare paying pax. There is nothing that MOL is doing that hasn't already been done before. The difference is he is not quite as subtle as those that have gone before him.

[schwabn]

Well said Big Tudor, thank God there still are people like you around the place who look at the facts and don't just follow the trend to slag off Ryanair because it seems fashionable.

[fruitbat]

Ha Ha! Welcome to the real world. Being slated is just part of being a high profile target. Get used to it, we at 'Big' learned to laugh many moons ago, it's a compliment.

[ManaAdaSystem]

Why shouldn't we slag off Ryanair? Your boss is doing the very same thing with the other airlines. Not to mention the foul language of your recruiters. . .Why I don't like Ryanair? See, pre 11 you did offer some fairly good packages (for pilots). After, you look like a mix between a thirdworld airline and a GA outfit. No unions. Unionpilots have worked hard for the benefits you "old" FR pilots now have. At the same time you don't give a d@mn about the conditions offered to your new hires.. .Spare me the Ryanpraising exercises Flying?IrishMan. For some reason I'm stuck with the impression you are one of the 4 FR people employed to answer complaint calls, but failing miserably to so. Spending too much time in front of your PC?

[schwabn]

ManaAdaSystem,. .. .You seem very bitter towards Ryanair. Is there any chance this might be to do with the fact that you didn't make the grade?. .Just to fill you in, no I'm not any of the 4 people employed to deal with customer complaints but then again I don't see what business of yours this is.. .. .Give Ryanair the credit this airline deserves, it wouldn't be where it is today had it been for tossers like you. Also, I don't see why the attitude of good money for hard work is anything to complain about.

[HugMonster]

Why is it that every time someone slags off FR, flyingirishman and his co-crawlers suggest it is because they didn't make the grade?. .. .What does it take to make the grade @ FR? Money. Oh - and also being prepared to crawl.. .. .The other suggestion is that the detractors are all BA employees, just out to sling mud at the low-cost airlines.. .. .Neither is the case here. I'm not anti-low cost (I would love a job with easyJet or Go) and I have never applied to Ryanair. Nor would I ever do so.. .. .Okay, so they make money. Does that mean that they're ethical, safe, efficient, likely to last, caring towards employees or customers, an asset to the industry?. .. .No. It just means they make money (for now).

[ManaAdaSystem]

ROFLMAO. .I actually have enough money to apply, but no thanks, you can keep your punts. I'm not that green.. .I'm giving Ryanair the credit they deserve. None.

[LIMA OR ALPHA JUNK]

QUITE,. .. .YOU PAY YOUR MONEY, YOU TAKES YOUR CHANCE. HIDEOUS DECEITFUL ADVERTISING AND A SHAMELESS CHARLETON IN CHARGE. GOOD LUCK TO YOU THAT WORK THERE. WONT BE FOR ME. I REMEMBER THE DAILY MAIL NOT LONG AGO SAYING THE PILOTS THERE EARNED OVER £100K A YEAR - I DONT THINK SO !

[Silver Tongued Cavalier]

Why doesn't the airline that claims to fly to Copenhagen and actually flies to Sweden, swop with the Airline that claims to fly to Malmo but actually flies to Denmark?!!. .Sorted! . ."An Irish solution to an Irish problem"

[SMOKER]

What is the problem with FR flying to "Airports Miles Away From The Destination" I for one cannot see them ever hiding this fact,, in their web-site or in the timetables they give at the check-in desks!! Just bitter people who do not read all the info. given to them!!!

[Ellion]

A question for Ryanair flight crew, how many of you, prior to receiving an offer of employment under went:. .. .1. Physchometric testing.. .2. A panel interview.. .3. Systems/Performance/Aviation Knowledge test.. .4. Physciatrist interview.. .5. Company Medical.. .. .Can any of you answer that at least one of the above items where a part of your pre employment evaluation?. .. .I guess the management of Ryanair bases all of the above from a 30min sim jolly?. .. .Comments anybody?. . . . <small>[ 13 March 2002, 01:36: Message edited by: Ellion ]</small>

[Belgian Beauty]

A few weeks ago i was offered job with Ryanair. Well i have to say i never took it. Unbeliveable interview.!!! They flew me to Dublin from charleroi were i found the crew to be surly and a bit rude. The interview only lasted 5 mins which i have to say surprised me a tad.Very unprofessional interviewer. Anyway 2 days before the course started i received a letter offering me a place on it and was told to phone if i was going to except.I very nearly did until i was told that the pay was 600 euros a month before tax!!!! I have to say i was so surprised that i nearly had a heart attack. What sort of idiot would work for that type of money? Also during the 5 week training you would only be paid £10 a day and had to find your own accomodation. Don't get me wrong i didn't mind paying for accomodation but £10 per day allowance. COME ON!! I declined then to top it all the evening before the course was going to start i received a phone call at midnight to inform me i was booked on the 6 o clock flight the next morning to begin the course.UNBELIEVEABLE!! So no ryanair is not for me but if its your cup of tea then Good Luck . I think you'll need it.. . . . <small>[ 13 March 2002, 08:46: Message edited by: Belgian Beauty ]</small>

[BLEKE]

very well said BB

[Land ASAP]

Flying Irishman - Let me repeat your words.... . </font><blockquote><font size="1" face="Verdana, Arial, Helvetica">quote:</font><hr /><font size="2" face="Verdana, Arial, Helvetica">You seem very bitter towards Ryanair. Is there any chance this might be to do with the fact that you didn't make the grade?. .</font><hr /></blockquote><font size="2" face="Verdana, Arial, Helvetica">Do you see the irony?. .. .Ahhh you sound like a seasoned Nigel!. .. . <img border="0" title="" alt="[Razz]" src="tongue.gif" />

[antonovman]

what about the airline that flies to Luton and claims to fly to London ?. .its a bus and a train ride away from London. .can't see any difference from Ryanairs methods

[ManaAdaSystem]

The topic is Ryanair complaints. We are complaining about Ryanair. We are spot on.

[BigRab]

Used Ryanair for the first time recently; punctuality, service etc little different from the others. Considering the very cheap price paid was very satisfied, however was surprised when I asked for a paracetemol to be told 'sorry sir we are a low cost airline' !. .I'd use them again as a customer, but cannot imagine any circumstances that would make me work for them with their current attitude to staff.. .If my experience is representative of the gereral public, then I suppose they will prosper as Mr Punter is not interested in staff welfare.. .Whether at Ryanair or anywhere else, if we are prepared to put up with the crap, management will keep on dishing it out.. .As they say in Dublin, you're cleared to land 'Good Luck'.

[Big Tudor]

Ellion. .. .Psychometric testing. Isn't that were they ask you if you would ever go to see a film about an otter? Please abridge us of what the hell that has to do with flying an aircraft. I take it that the Nigels who declare whether they would see such a film are better pilots than the FR guys who, for all we know, are psychotic otter haters who enjoy nothing more than a good otter hunt at a weekend. But we don't know that 'cos they ain't been psycho tested. REALLY.

[brain fade]

Speaking of 'remote' destinations,isn't Frankfurt-'Hahn' the old USAF F-16 base? If so must be about 60 miles away, not to mention a bit of a dump! After all it's not really an airport, more of an airbase <img border="0" title="" alt="[Roll Eyes]" src="rolleyes.gif" /> . .Incidentally, I flew Ryanair one day, but was so annoyed with the way (all three) of us were treated that i certainly won't be doing it again. And I'm ashamed to say i couldn't be arsed complaining as i could see (correctly) that it would make no difference. I just vowed never to fly with them again. Do you think there are many like me who just vote with their feet, or just a few tens of thousands? <img border="0" title="" alt="[Roll Eyes]" src="rolleyes.gif" /> <img border="0" title="" alt="[Razz]" src="tongue.gif" />

[Belgian Beauty]

God loves a flyer. I take it you work for Ryanair then? As for that being an outright lie well thats what they are offering CC based at Chareloi.BTW im not a bird <img border="0" title="" alt="[Roll Eyes]" src="rolleyes.gif" /> . .. .This is a topic about Ryanair complaints , if you don't like what you read then go look at something else!!. .. .We are all entitled to our opinions and the majority seems to think the same as me. Doesn't surprise me that they get so many complaints if they have people like you working for them.. .I rest my case <img border="0" title="" alt="[Big Grin]" src="biggrin.gif" />. . . . <small>[ 13 March 2002, 13:14: Message edited by: Belgian Beauty ]</small>

[newswatcher]

Brain Fade,. .. .Ryanair is already involved in litigation with German carrier Lufthansa over its base at Hahn airport, about 100 kilometres from Frankfurt, Germany. . .. .Last month, a court ruled that Ryanair can advertise its new base as 'Frankfurt-Hahn' but another court in Cologne issued a preliminary injunction on Ryanair to stop it comparing fares from Hahn with Lufthansa's fares from Frankfurt airport.

[tailscrape]

I see only the same tired voices trying to defend Ryanair.. .. .Accept the facts. They are a nasty, tawdry, cheap and down right offensive outfit to those in the industry.. .. .The t and c's there now are a joke. I know there may be a surplus of pilot's at the minute...but there won't always be...so I hope MOL gets his come uppance. And he will. What a load of sad self hyped nonsense they are.. .. .I hate ego's like that pikey has got. Send him back to the farm.. .. .Low fares airline? No, more like a low morals airline.. . . . <small>[ 13 March 2002, 18:57: Message edited by: tailscrape ]</small>

[Ellion]

God Loves A Flyer,. .Did you under go this type of selection prior to your offer of employment?

[OneWorld22]

Yawn...... .. .The usual anti-Ryanair rabble venting their spleen.... .. .Change the record guys, your fragile egos must realise that MOL or anyone at FR couldn't give a damn about your petty liitle opinions, go back to your MS flight simulators and keep dreaming.

[HugMonster]

Perhaps it is the usual "rabble", 1W22.. .. .However, you need to ask yourself whether everyone who is anti-FR here are merely FlightSim pilots. Probably not.. .. .Furthermore, it is necessary to wonder why they are anti-FR. Could all of them be motivated only by having applied and been turned down? In which case you might expect them to vent their spleens at a lot more airlines as well. Or all BA pilots who are psychologically predisposed to despise all low-cost carriers? Unlikely, since Go, easyJet and Buzz don't come in for anything like the same level of stick.. .. .Or, perhaps, just perhaps, it is because tey are professionals who recognise an airline that values them and their colleagues, their qualifications and experience, who value loyalty, and despise anyone who is so obviously out for nothing more than a quick buck, who would screw the last penny out of his own grandmother (if he even had a mother) and who clearly despises his own staff, colleagues and paying public.

[mikeycollins]

I have flown Ryanair many times and have no complaints...so far. I think the majority of complaints arise out of one incidence in Paris...there was a big uproar in the media here. . .. .I don't like the chairmans attitude; when times ain't so good it will get him,but for now,as a passanger...I don't see anyone has any complaint at the fares they charge..if you expect anything more than a seat your are an dreaming. Also, they have no shortage of staff willing to work for them.. .. .I must finish by saying that of all the low cost airlines I like and respect O most of all.

[Dan Winterland]

I recently flew FR to Hahn (can't quite bring myself to call it Frankfurt!) return for £120. Luckily, my destination was Saarbrucken and not Frankfurt, and I left plenty of time as I had no confidednce in FR's optomistic turn around times - rightly as it transpired. 1:30 delay outbound, 0:45 inbound. But I got what I expected - a low cost and low services trip, but was happy.. .. .However, I wouldn't wrk for MOL. He obviously hates pilots but has to accept they are a fairly essential part of running an airline. The way he has taken advantage of hungry pilots with his post 9/11 contracts is disgraceful.

[fusible plug]

Can anyone give an accurate answer to how much a new starter with low hours gets paid with Ryanair? There have been many conflicting ideas floating around!!

[BLEKE]

MC . .it is noy just because of the Paris incident, I know of quite a few incidents that would cause people to be unhappy , just one example is the flight out of Treviso that was cancelled without notice that left 150+ people stranded, they were told that the best thing for them to do was to take the train back to Charleroi.. .How's that for customer care ?

[Rob_L]

If M/R hates pilots that probably puts him in the majority with almost everyone else who works in aviation!!!!!!!!!!!!!!!!!!!!!!!!

[jonahUK]

I've just recently flown Ryanair for the first time, to Dublin and back, and have to say that both flights were enjoyable, with what I thought was plenty of leg room. They supplied a good reasonably priced service and got me there and back with only a ten minute delay going out. The cabin crew(f) were the best looking I've seen for a long time ! and were very friendly. Stop knocking Ryanair they do a good job for what you pay.

[Eagle18th]

I'm with Brain Fade on this one, having flown many times with Ryanair, I've never yet had a flight depart on schedule. The final straw came several weeks ago, when our flight from SNN to STN was cancelled and we were dumped at SNN with our 4 month old baby and no assistance offered, except the advice "Come back tomorrow, read the small print on our booking conditions, and you'll see we're not obliged to do anything for you.". .I disagree with the "You get what you pay for" lobby...Ryanair were prepared to sell us the seats for GBP120 each (plus of course GBP10 for the infant) so in return I expect them to provide the bare minimum of at least trying to get us to our destination the same day.. .The reason that relatively few complaints are formally registered is that most people are now aware that there is no Customer Service department at FR, so why waste time writing a letter that nobody will take any notice of.. .I prefer to vote with my feet, and despite the normally charming crew, will not fly Ryanair again. <img border="0" title="" alt="[Mad]" src="mad.gif" />

[BLEKE]

as long as people are lured in by the cheap fares FR is ok , it is going to take a long time before everyone has had a bad experience flying with them so for those of you who don't like FR stop moaning and fly someone else ; in time we will all realise FR is a bad deal and we'll start flying with someone else, i'll just start doing my job and if i want to go somewhere i'll drive , no more moaning about airlines

[Rob_L]

I agree that Ryan Air, easyJet, Buzz etc are toatally crap. I demand that everyone goes back to paying BA full fares to all European destinations. If we don't do this the BA chief execs will not be able to retire on massive pensions. Vote with your wallets now. !!!!!!!

[ZQA297/30]

It's all about the money then,innit?. .. .People are prepared to get into sardine class, in some rather suspect charter outfits, for long hours-just because it's the cheapest option.. .Safety, service, and even their own health are quite low on the priority list. Cheap is where it's at. . .. .As long as FR is cheap, it will get business, no matter if the service is crap or brilliant. Sad but true. . .It is only when somebody else's money is being used does service, efficiency, and safety become important. Otherwise, price rules. <img border="0" title="" alt="[Wink]" src="wink.gif" />

[laune]

I had to fly with another carrier yesterday - Aer Lingus - it worked out a lot cheaper for me. Is competition rising?