KLM Another Social Media Shocker

[JumpJumpJump]

https://www.independent.co.uk/travel/news-and-advice/airline-klm-email-homophobic-gay-same-sex-couples-cabin-crew-a9012991.html?utm_medium=Social&utm_source=Facebook#Echobox=1563561568

Not content with tellibg mothers that they can only breastfeed at the discretion of other passengers, KLM have now told a passenger (And therefore the world) that homosexual couples will be treated the same.

[DaveReidUK]

To give KLM a little bit of credit, they responded:

First of all, we'd like to stress that we take this very seriously. We're currently investigating this reply as it totally does not represent our official point of view at all. We completely understand this reply is offending and we distance ourselves from it.

[Seabreeze]

The culture of an organisation is set at the top (Board, CEO, etc) and diffuses down through active policies or through the passive acceptance of practices.

So far no one has produced a better explanation!

[fox niner]

KLM has only 1 base, Amsterdam. All crew is based there. More than 90% have the dutch nationality. You can therefore expect a dutch approach, by the crew, to these situations concerning LHBTI and/or breastfeeding. And the netherlands are well known for very liberal world views.

These outsourced social media employees can keep sending terrible responses. But it does not reflect the actual on board situation.
Very disturbing that some dork can send an e-mail like that, and the rest of pprune/the world believes that it really represents reality on board.

[OldnGrounded]

KLM has only 1 base, Amsterdam. All crew is based there. More than 90% have the dutch nationality. You can therefore expect a dutch approach, by the crew, to these situations concerning LHBTI and/or breastfeeding. And the netherlands are well known for very liberal world views.

These outsourced social media employees can keep sending terrible responses. But it does not reflect the actual on board situation.
Very disturbing that some dork can send an e-mail like that, and the rest of pprune/the world believes that it really represents reality on board.

Right. There really isn't a chance in the world that the cited message is consistent with KLM policy. Remember that the Netherlands was the first nation on the planet to welcome LGBT members in military service (1974!) and also the first country to legalize gay marriage. Also, breastfeeding in public is common and widespread in the Netherlands. The offending message just doesn't seem "very Dutch."

[DaveReidUK]

Right. There really isn't a chance in the world that the cited message is consistent with KLM policy. Remember that the Netherlands was the first nation on the planet to welcome LGBT members in military service (1974!) and also the first country to legalize gay marriage. Also, breastfeeding in public is common and widespread in the Netherlands. The offending message just doesn't seem "very Dutch."

Strange, then, that the clumsy and tactless breastfeeding tweet came from the "official global account of KLM".

https://twitter.com/KLM/status/1151049902673321984

[Total Pressure]

What is the "PC" attitude to breast feeding these days?

I personally think a mother should be free to do it anywhere. But I also think it's not too much to ask that some kind of shawl is used or a nursing top which is discreet.

I was having a conversation with a mother recently and she picked up the child and proceeded to breast feed and I didn't see anything due to the top she had on. I thought those types of tops are very clever and avoid awkwardness for all.

[WingNut60]

What is the "PC" attitude to breast feeding these days?

I personally think a mother should be free to do it anywhere. But I also think it's not too much to ask that some kind of shawl is used or a nursing top which is discreet.

I was having a conversation with a mother recently and she picked up the child and proceeded to breast feed and I didn't see anything due to the top she had on. I thought those types of tops are very clever and avoid awkwardness for all.

"PC" vs "PC".
The right to breastfeed vs the right to do so even if it offends another passenger, who may come from a less enlightened culture.

I also do not think that asking a mother to cover-up is such a huge imposition - not too much to ask in a multi-cultural tube.
Those who may be offended or are made uncomfortable can not walk away.
The effort required "not to offend" is so small that I wonder at the mindset that says "I'm offended. It's my right. I'm gonna........."

[WingNut60]

Strange, then, that the clumsy and tactless breastfeeding tweet came from the "official global account of KLM".

https://twitter.com/KLM/status/1151049902673321984

Dave, I'd be interested to hear, in detail, what you find to be clumsy and tactless about their statement.
I'm just not seeing it.

[crewmeal]

KLM is the last carrier to have homophobic views, Aeroflot yes!

[pineteam]

People getting offended by breast feeding... Seriously?! Tired of people getting offended by everything. #Snowflakes generation.

[DaveReidUK]

Dave, I'd be interested to hear, in detail, what you find to be clumsy and tactless about their statement.
I'm just not seeing it.

You could start by reading the Twitter thread, where many posters have put the case far more eloquently than I could ever hope to.

Alternatively, just consider for a moment the breathtaking arrogance of an airline that considers it in its gift to "permit" a mother to feed her baby on board.

[GotTheTshirt]

Some of us less intelligent ones are not on twitter !!:8

[His dudeness]

Seriously?! Tired of people getting offended by everything

To say it with the words of Christopher Hitchens:

“Those who are determined to be ‘offended’ will discover a provocation somewhere. We cannot possibly adjust enough to please the fanatics, and it is degrading to make the attempt.”



Another one was along the lines of: "I tell the ones who utter "I´m offended": still waiting to hear your argument !

[Boabity]

I personally think a mother should be free to do it anywhere. But I also think it's not too much to ask that some kind of shawl is used or a nursing top which is discreet.

Because it perpetuates the notion that feeding, or breasts doing what they're actually for is in some way shameful. Particularly ridiculous because if you open any page of the inflight magazine you're likely to see an advert for something or other that has far more visible boob in it.

The issue is not with the person feeding but with the one who is offended.
So instead, I don't really see a problem with asking the person complaining to cover their head so they don't have to look. In fact, if someone is offended by gay people, they could do the same. Personally I'm hugely offended by nose picking, but I just don't look.

I've said this before - but the post was deleted, KLM Reservations/Social Media team is not based in the Netherlands and so could explain this "uninlightened" and clearly accidental tweet.

[DaveReidUK]

Some of us less intelligent ones are not on twitter !!

That sounds like an intelligent choice.

But if you click on the link in post #6, Twitter will display the thread without requiring an IQ test. :O

[His dudeness]

The issue is not with the person feeding but with the one who is offended.

I´m sorry, but the issue is the "snowflaking" all around. Someone wrote that it really is important for the mother not only to be allowed to breast feed, but to be supported. Whatever that means (does the person sitting next to her have to hold her breasts ?)

Breastfeeding normal. Checked
Some offended by it. (for whatever reason, usually "Religion") Checked
Policy: you`re allowed to do so, but - in the interest of in a aluminium tube doing 400 miles an hour in - 68° at 37000ft without police force nearby - we might have to ask you to cover yourself, should an idiot near you make a fuzz, feel offend and can´t be calmed down. Reasonable and fine, checked.

What was the problem again ?

[Boabity]

I´m sorry, but the issue is the "snowflaking" all around. Someone wrote that it really is important for the mother not only to be allowed to breast feed, but to be supported. Whatever that means (does the person sitting next to her have to hold her breasts ?)

Breastfeeding normal. Checked
Some offended by it. (for whatever reason, usually "Religion") Checked
Policy: you`re allowed to do so, but - in the interest of in a aluminium tube doing 400 miles an hour in - 68° at 37000ft without police force nearby - we might have to ask you to cover yourself, should an idiot near you make a fuzz, feel offend and can´t be calmed down. Reasonable and fine, checked.

What was the problem again ?
Nope, you can’t use safety as a reason. An angry mum and a crying baby are far more dangerous than a mildly offended old man.

How’s about doing nothing and let adults learn to get over themselves?
Or having a policy of automatically upgrading feeding mums who get complained about.

[Pander216]

Nope, you can’t use safety as a reason. An angry mum and a crying baby are far more dangerous than a mildly offended old man.

How’s about doing nothing and let adults learn to get over themselves? Or having a policy of automatically upgrading feeding mums who get complained about.




Are you serious? First of all, there is just as little need for the mum to be angry as for anyone else to be offended. Aggressive/unruly pax in any form are becoming more and more of a problem. So yes, any dispute on board is a threat to safety.

Unfortunatly, these days the chance of “adults to get over themselves” is quite slim. From very progressive to very conservative sides of society, everybody is only concerned with his/her own agenda. They are only able to approach matters from their own point of view and disregard arguments from the opposing side. Like your argument points this out so strikingly; why would the respective mum be allowed to be angry but anyone else not?

KLM has a very strong market in the America’s, Asia and Africa with also a lot of transfer pax within Europe. Problem with this fact is that both very progressive and conservative people could be on board of one aircraft.

KLMs utmost priority is safety. According the Tokio Convention the commander is allowed to give any instruction he deems necessary to secure safety on board. If any adult (progressive, conservative, drunk, arrogant or whatever), is unable to engage in an adult conversation and respect both the safety of other occupants and crew I will not hesitate to act accordingly. Upgrading anyone who shows sign of unruly behaviour is not one of them.

Furthermore, being progressive and liberal the Dutch very much understand how to deal with people who have a conservative view. Both Muslim and Christian communities are heavily represented in our small country. To make compromises between different parties is such a significant part of Dutch culture, that it has its own verb: “polderen”.

The main point is that we need to stop being selfish and only care about our own point of view without any respect for other viewing points as long as they are within Dutch law, which as said is very very liberal. I despise people provoking on social media just to try and see if they can create a row by pushing anyone in a “homophobic”, “anti-LGBTI”, “racist” or whatever more corner. KLM and KLM staff are far from that.

KLMs philosophy is “moving your world”. As frontline staff (cockpit, cabin, ground) we do our utmost best to translate the liberal, free and welcoming Dutch culture on board of our aircraft. We try to take the extra step to make everybody feel appreciated and address any needs our pax have. That might involve compromises to keep everyone on board happy since any middle aged old man is just as important to us as a breastfeeding mother. That is called “inclusion”.

I won’t allow a troll army to pull any comment on board or tweet by social media staff out of context, just for the sake of their agenda.

[Boabity]

Are you serious?
No I’m not, it points at how absurd the discussion is, using safety as an excuse for every little thing is just as absurd though and weakens the value of the argument when you ask someone to do something that genuinely is a safety issue. Covering up just isn’t.
I will admit to being wrong the next time a diversion is caused by gay people or a breastfeeding mum. It is patently ridiculous and to have a corporate policy on it is also ridiculous.
KLM don’t have one, this was an embarrassing mistake.
Breastfeeding is enshrined European in law, so is the right to love whoever you want. Happily KLM respect it, individuals within the corporate structure don’t know it and it points to a problem within their social media and reservations team.
I’ve always found KLM crew to be fab people, this isn’t an issue with them is it.

[WingNut60]

I was going to say, much earlier, that this discussion would be better suited to another forum
But since we've all jumped in, boots and all, then I'll continue in that vein.

KLM is an international airline catering to a multitude of cultures. Their policies need to try to accommodate all of them.
Some of them do NOT share the current western liberal viewpoint regarding exposed female breasts.
In Indonesia for instance, exposed SHOULDERS, are punishable under the 2013 Pornography laws.

The right to publicly breastfeed your child, that is with exposed breasts, is not universally accepted despite what the liberated and angry west may feel about it.

Despite what several prior posts have declared, KLM has nowhere said that nursing mothers can not feed their children on-board.
The only reason for making those claims, that I can imagine, is to heighten the soapbox from which the protagonist is spouting.

A little bit of give and take is all that is needed. That seems to be a bit too much for some.

[Jack D]

I won’t allow a troll army to pull any comment on board or tweet by social media staff out of context, just for the sake of their agenda.

That,s not a very liberal attitude ... but refreshing to hear you won’t allow it, we can all sleep soundly now
[/left]

[His dudeness]

No I’m not, it points at how absurd the discussion is, using safety as an excuse for every little thing is just as absurd though and weakens the value of the argument when you ask someone to do something that genuinely is a safety issue. Covering up just isn’t.

Thanks, well said.

[His dudeness]

is not universally accepted despite what the liberated and angry west may feel about it.

You don´t have to be liberal nor angry to understand that "Western" law - in this case Dutch and European - is setting the rules on board a dutch airplane.

A little bit of give and take is all that is needed.

I´m with you on that, BUT only giving - as seems to be the mood these days in liberal, angry western circles - and NOT making a stand for what "we" supposedly want to be our values does nothing to maintain these values.

In the case of breastfeeding I think most mothers, even these loose western women, would prefer not to do "it" in the open. But when baby is hungry, baby is hungry. PERIOD. The whole thing is just absurd, as it is the academic discussion of a non-event. The most absurd part is how people treat KLM for a sensible answer of a commercial entity who needs customers to be satisfied to stay in business. Looking away or rather just not looking isn´t really that hard, covering up on occasion won´t hurt either.

[UltraFan]

I'm sorry to be so old-fashioned, but public breastfeeding with exposed milk sources is a bit too much. I understand that it's a necessity, but why not cover? My wife managed to feed three of our children without exposing herself for the world to see. Apologies for the crude example, but that same mother would scream her lungs out if I take out my particulars to satisfy my need, just as or maybe even more urgent, at the nearest bush. But her necessity is a guaranteed right, and mine is public disturbance.

As for the gay couple, I don't even understand why the question was asked. In Holland, no less. I've been married for 20+ years and I've never asked anyone permission to hold hands with my spouse. Why did that couple decide to ask for one? I cannot think of a reason other than fishing for a reply they could post on whatever "social" website.

[Pander216]

That,s not a very liberal attitude ... but refreshing to hear you won’t allow it, we can all sleep soundly now






Once again, three words from an entire post pulled out of context with the only goal to push someone (who clearly tries to embody Dutch culture) in a certain exclusive corner. Thank you for confirming what I was talking about in my previous post.

And indeed yes, I personally won’t allow anyone sitting behind a keyboard (without any knowledge of a certain situation) to falsely push any group or individual in a exclusive, racist, homophobic or whatever corner. Exactly as you are trying to do right now.

[ATNotts]

Given the USA's rather prudish attitudes to the display of mammary glands in public and on broadcast media, I wonder what would be the response of American Airlines or United were a passenger to not cover up when breastfeeding their little one?

[Jack D]

Once again, three words from an entire post pulled out of context with the only goal to push someone (who clearly tries to embody Dutch culture) in a certain exclusive corner. Thank you for confirming what I was talking about in my previous post.

And indeed yes, I personally won’t allow anyone sitting behind a keyboard (without any knowledge of a certain situation) to falsely push any group or individual in a exclusive, racist, homophobic or whatever corner. Exactly as you are trying to do right now.

what do you mean you won’t allow it ? A more sensible approach would be to express your disapproval and explain why .. otherwise who made you the arbiter of what people write, what authority do you have to disallow anything ? As I stated not a very liberal approach . ... see me !

[Boabity]

I'm sorry to be so old-fashioned, but public breastfeeding with exposed milk sources is a bit too much. I understand that it's a necessity, but why not cover? My wife managed to feed three of our children without exposing herself for the world to see. Apologies for the crude example, but that same mother would scream her lungs out if I take out my particulars to satisfy my need, just as or maybe even more urgent, at the nearest bush. But her necessity is a guaranteed right, and mine is public disturbance.

The babies need to feed is the guaranteed right ;). You have a right to ask that person to cover up but I wouldn’t be too surprised if you got told where to go. :)
KLM shouldn’t have to have a policy about it and cabin crew should not have to get involved. Same with people holding hands :)

[racedo]

The culture of an organisation is set at the top (Board, CEO, etc) and diffuses down through active policies or through the passive acceptance of practices.

So far no one has produced a better explanation!

BS

It is like saying that a Ryanair staff member who was found to be an ex Sex industry worked somehow represents the whole values of the organisation if she says something to someone or the BA staff member who was a paedo and used his airline tickets to bring underage kids to the UK represent BA.

People love to be offended so they can write about something and climb on the outrage bus.

[Pander216]

[...]but I wouldn’t be too surprised if you got told where to go. :) [...]

KLM shouldn’t have to have a policy about it and cabin crew should not have to get involved. Same with people holding hands :)

KLM doesn’t have a policy on it. Unfortunately certain KLM media departments did not react smart enough on leading and provocative questions. As you can see in this forum, some people have a tendency to pull things out of context and put a spin to it just to falsely put a certain stamp others.

Reagarding the breast feeding case: there are two sides of the story and in order not to escalate the matter, KLM decided not to enter into a discussion.

KLM has a no-nonsense, straight-forward approach with -as explained- a culture in which mutual understanding and compromises are key. Furthermore the laws that apply on board are one of the most liberal and minority friendly in the world.

We receive a lot of training in how to approach different cultures. However, when push comes to shove directions of the crew need to be followed. Nowadays indeed I am not surprised anymore that we as crew “are told to go somewhere”, due to selfishness of the respective passenger. Everybody thinks he can do what he wants because it is normal to him. You have no idea what we see on board; from painting nails to putting their bare feet on the seat in front.

Albeit not illegal, and maybe normal for the respective person, it could be disturbing for passengers that have a different point of view based on culture, religion, norms and values, you name it. Crew will most probably approach these passengers and will constructively start a conversation where understanding for their opinion is brought up (as we are westerners our self), but also is tried to let the respective pax gain insight in opposite views. Acceptance for the latter is what is missing a lot nowadays.

We are liberal and if someone complains about a gay couple holding hands, off course the person complaining will be told off. However, when a couple (gay or straight) is wildly making out, they could be asked to please stop to not offend others.

Those are the liberal norms and values of the Dutch and KLM.

[Boabity]

And yet pander216, here you are taking my words out of context 😂.
it isn’t something you should be involved in as cabin crew. The safety and comfort is your first priority everyone else needs to get a grip. You’re allowed to disagree :) I’ll still think you’re wrong :).

[racedo]

Because it perpetuates the notion that feeding, or breasts doing what they're actually for is in some way shameful. Particularly ridiculous because if you open any page of the inflight magazine you're likely to see an advert for something or other that has far more visible boob in it.

The issue is not with the person feeding but with the one who is offended.
So instead, I don't really see a problem with asking the person complaining to cover their head so they don't have to look. In fact, if someone is offended by gay people, they could do the same. Personally I'm hugely offended by nose picking, but I just don't look.

I've said this before - but the post was deleted, KLM Reservations/Social Media team is not based in the Netherlands and so could explain this "uninlightened" and clearly accidental tweet.

Complete supporter of a mum feeding her kids, mine were breast fed and will jump in on side of a mum always. Mums want to be discreet because it is tiring on them plus they may get baby to sleep at the same time.

[racedo]

Albeit not illegal, and maybe normal for the respective person, it could be disturbing for passengers that have a different point of view based on culture, religion, norms and values, you name it. Crew will most probably approach these passengers and will constructively start a conversation where understanding for their opinion is brought up (as we are westerners our self), but also is tried to let the respective pax gain insight in opposite views. Acceptance for the latter is what is missing a lot nowadays.
Thank you and while I understand you cannot tell a complaining passenger to Go and F*** off.

A story true or not, an American Airline member of staff approached a complaining passenger who objected to someone discreetly feeding her child. AA staff member just approached said area and asked "Who is the person spending all their time looking at a lady's boobs and complaining she is feeding her child."
After silence she just said "Oh maybe it was in another area". Complainer kept quiet after that.

[MemberBerry]

And yet pander216, here you are taking my words out of context ��.
it isn’t something you should be involved in as cabin crew. The safety and comfort is your first priority everyone else needs to get a grip. You’re allowed to disagree :) I’ll still think you’re wrong :).


Once a passenger complains to the cabin crew, the cabin crew is already involved. And in today's world, no matter what they do next, including nothing, somebody will be offended.

"safety and comfort is your first priority" - the problem in this case is that making a person comfortable would make another one uncomfortable, so it's a very complicated issue to address.

I hope that in the not too distant future all cultures will get closer to a common set of values, making this kind of conflicts less likely.

[DaveReidUK]

KLM doesn’t have a policy on it.

KLM's problem is that it doesn't seem to know whether it has a policy or not. :O

One could be forgiven for hoping that something posted under the "official global account of KLM", or indeed this on klm.com: KLM responds to breastfeeding questions (https://news.klm.com/klm-responds-to-breastfeeding-questions/) wasn't just some summer intern making it up as he/she goes along.

But apparently it is, or so we're told.

[Longtimer]

In a nut shell, we have created new special interest groups that are, as in the past, "More than Equal" where there is a conflict between beliefs / social modes etc.
In the case of the nursing baby, if the mother was not prepared to accommodate the request to cover up (more than equal), then I guess the crew could have simply issued a "night mask" to the complaining passenger to be used while the feeding was going on. :rolleyes:
I live in hope that the pendulum would / may sometime go to a center position where everyone attempts to consider and comply with the beliefs of others, of course that will never happen but...….

[Jack D]

Complete supporter of a mum feeding her kids, mine were breast fed and will jump in on side of a mum always. Mums want to be discreet because it is tiring on them plus they may get baby to sleep at the same time.

You were allowed to have kids ?

[Hotel Tango]

Once a passenger complains to the cabin crew, the cabin crew is already involved. And in today's world, no matter what they do next, including nothing, somebody will be offended.

That's hit it on the nail. We have arrived at a stage in society where there will always be someone offended. And, indeed, making one person comfortable may make another uncomfortable. It may have always been like this but there was a time when the majority exercised mutual tolerance. These days the majority have moved from tolerance to being boo-hoo offended!

I hope that in the not too distant future all cultures will get closer to a common set of values, making this kind of conflicts less likely.

I doubt it. Even those of us in the same culture can't agree about anything these days. The lack of education in common sense and tolerance is the issue, not different cultures.

[racedo]

You were allowed to have kids ?

Yeah I know, freaks me out as well. They know my pin numbers / can unlock my phone etc. If they ever need they will use but they know if use and not need I will get Liam Neeson looking for them.

[ThreeThreeMike]

"PC" vs "PC".
The right to breastfeed vs the right to do so even if it offends another passenger, who may come from a less enlightened culture.

I also do not think that asking a mother to cover-up is such a huge imposition - not too much to ask in a multi-cultural tube.
Those who may be offended or are made uncomfortable can not walk away.
The effort required "not to offend" is so small that I wonder at the mindset that says "I'm offended. It's my right. I'm gonna........."

Such a simple solution, yet some feel the need to become indignant and lash out at those whose discomfort can be easily ameliorated. Really now, it's not a hill to die on, is it?

Before I can be called out, allow me to state I do not consider the situation of a same sex couple holding hands an equivalent situation.

[UltraFan]

A story true or not, an American Airline member of staff approached a complaining passenger who objected to someone discreetly feeding her child. AA staff member just approached said area and asked "Who is the person spending all their time looking at a lady's boobs and complaining she is feeding her child."
After silence she just said "Oh maybe it was in another area". Complainer kept quiet after that.

Very unprofessional if true. The staff's job is to deflate conflicts not take them to a lower level and see who wants to follow. Bullying your way through a complaint is only good until you run into an even bigger bully who is also a lawyer. And that's when the story gets in the news. Btw, do you happen to know if that staff member could find another job in aviation?

[GXER]

Are you serious? First of all, there is just as little need for the mum to be angry as for anyone else to be offended. Aggressive/unruly pax in any form are becoming more and more of a problem. So yes, any dispute on board is a threat to safety.

Unfortunatly, these days the chance of “adults to get over themselves” is quite slim. From very progressive to very conservative sides of society, everybody is only concerned with his/her own agenda. They are only able to approach matters from their own point of view and disregard arguments from the opposing side. Like your argument points this out so strikingly; why would the respective mum be allowed to be angry but anyone else not?

KLM has a very strong market in the America’s, Asia and Africa with also a lot of transfer pax within Europe. Problem with this fact is that both very progressive and conservative people could be on board of one aircraft.

KLMs utmost priority is safety. According the Tokio Convention the commander is allowed to give any instruction he deems necessary to secure safety on board. If any adult (progressive, conservative, drunk, arrogant or whatever), is unable to engage in an adult conversation and respect both the safety of other occupants and crew I will not hesitate to act accordingly. Upgrading anyone who shows sign of unruly behaviour is not one of them.

Furthermore, being progressive and liberal the Dutch very much understand how to deal with people who have a conservative view. Both Muslim and Christian communities are heavily represented in our small country. To make compromises between different parties is such a significant part of Dutch culture, that it has its own verb: “polderen”.

The main point is that we need to stop being selfish and only care about our own point of view without any respect for other viewing points as long as they are within Dutch law, which as said is very very liberal. I despise people provoking on social media just to try and see if they can create a row by pushing anyone in a “homophobic”, “anti-LGBTI”, “racist” or whatever more corner. KLM and KLM staff are far from that.

KLMs philosophy is “moving your world”. As frontline staff (cockpit, cabin, ground) we do our utmost best to translate the liberal, free and welcoming Dutch culture on board of our aircraft. We try to take the extra step to make everybody feel appreciated and address any needs our pax have. That might involve compromises to keep everyone on board happy since any middle aged old man is just as important to us as a breastfeeding mother. That is called “inclusion”.

I won’t allow a troll army to pull any comment on board or tweet by social media staff out of context, just for the sake of their agenda.
Very well put, if I may say so.

[racedo]

Very unprofessional if true. The staff's job is to deflate conflicts not take them to a lower level and see who wants to follow. Bullying your way through a complaint is only good until you run into an even bigger bully who is also a lawyer. And that's when the story gets in the news. Btw, do you happen to know if that staff member could find another job in aviation?

I was led to believe nothing happened to the staff member because said complainant went no further.

Union support was there for member of crew if needed and lets face it, would you wish your name to be up there as a complainant, even as a lawyer because clients would walk.