Finals19
3rd Oct 2010, 10:47
I have just been chatting with a family member who witnessed a serious inflight incident between Canada and the UK last night - 2/10/10. Her description raises serious questions in my mind as to possible negligence on the carrier's part (who shall remain nameless).
I have advised her to report it to the CAA, but am not completely sure through which channel (CHIRP? - as a pilot we may use this (or a MOR?) but as a passenger?) A brief description of events as follows:
- approx 3 hours out of the Canadian departure point, a male passenger re-seated himself next to 2 females (bank of 3 seats) and began drinking with them.
- this continued for approx 3 hours. They became progressively louder and clearly under the influence. The cabin crew continued to serve them and did not intervene. Another male joined them and at one point four passengers were wedged into 3 seats (during which the seat belt signs were on for some of the time).
- they became so loud that other passengers around them asked them to be quiet. At this point, one of the males became aggressive and threatened the other passenger with physical violence. Again no cabin crew intervention. All evidence would point to pax now being drunk aboard an aircraft.
- upon landing, one of the male pax would not sit and fasten his seat belt. Eventually he cooperated. Once on the ground they continued to be noisy and disrputive. Another pax, having finally had enough, told the male that this was not acceptable. The male then attacked him and a scuffle ensued.
- in the scuffle, there were numerous passengers in the vicinity in a confined space including women and children.
This was clearly a) a situation that contravenes the operators duty of care to passenger safety b) is in contravention of the ANO? (pax drunk aboard an aircraft?)
Could anybody confirm the correct way to report this?
I have advised her to report it to the CAA, but am not completely sure through which channel (CHIRP? - as a pilot we may use this (or a MOR?) but as a passenger?) A brief description of events as follows:
- approx 3 hours out of the Canadian departure point, a male passenger re-seated himself next to 2 females (bank of 3 seats) and began drinking with them.
- this continued for approx 3 hours. They became progressively louder and clearly under the influence. The cabin crew continued to serve them and did not intervene. Another male joined them and at one point four passengers were wedged into 3 seats (during which the seat belt signs were on for some of the time).
- they became so loud that other passengers around them asked them to be quiet. At this point, one of the males became aggressive and threatened the other passenger with physical violence. Again no cabin crew intervention. All evidence would point to pax now being drunk aboard an aircraft.
- upon landing, one of the male pax would not sit and fasten his seat belt. Eventually he cooperated. Once on the ground they continued to be noisy and disrputive. Another pax, having finally had enough, told the male that this was not acceptable. The male then attacked him and a scuffle ensued.
- in the scuffle, there were numerous passengers in the vicinity in a confined space including women and children.
This was clearly a) a situation that contravenes the operators duty of care to passenger safety b) is in contravention of the ANO? (pax drunk aboard an aircraft?)
Could anybody confirm the correct way to report this?