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Inflight PAX safety incident - 2/10/10 - Transatlantic

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Inflight PAX safety incident - 2/10/10 - Transatlantic

Old 3rd Oct 2010, 10:47
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Inflight PAX safety incident - 2/10/10 - Transatlantic

I have just been chatting with a family member who witnessed a serious inflight incident between Canada and the UK last night - 2/10/10. Her description raises serious questions in my mind as to possible negligence on the carrier's part (who shall remain nameless).

I have advised her to report it to the CAA, but am not completely sure through which channel (CHIRP? - as a pilot we may use this (or a MOR?) but as a passenger?) A brief description of events as follows:

- approx 3 hours out of the Canadian departure point, a male passenger re-seated himself next to 2 females (bank of 3 seats) and began drinking with them.

- this continued for approx 3 hours. They became progressively louder and clearly under the influence. The cabin crew continued to serve them and did not intervene. Another male joined them and at one point four passengers were wedged into 3 seats (during which the seat belt signs were on for some of the time).

- they became so loud that other passengers around them asked them to be quiet. At this point, one of the males became aggressive and threatened the other passenger with physical violence. Again no cabin crew intervention. All evidence would point to pax now being drunk aboard an aircraft.

- upon landing, one of the male pax would not sit and fasten his seat belt. Eventually he cooperated. Once on the ground they continued to be noisy and disrputive. Another pax, having finally had enough, told the male that this was not acceptable. The male then attacked him and a scuffle ensued.

- in the scuffle, there were numerous passengers in the vicinity in a confined space including women and children.

This was clearly a) a situation that contravenes the operators duty of care to passenger safety b) is in contravention of the ANO? (pax drunk aboard an aircraft?)

Could anybody confirm the correct way to report this?
Finals19 is offline  
Old 3rd Oct 2010, 11:01
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Well, if there have been an agression and violence threats, the Police is the best place to start.
However from the point of view of the airline allowing this to develope in such way, you must adress this to the Civil Aviation authority of the country that airline belongs.
Would also help to make a written complain to the same airline Operations management.
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Old 3rd Oct 2010, 16:13
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Were they crew positioning as pax?
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Old 3rd Oct 2010, 18:31
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If it's the flight I think it might be, the crew called up and requested the police to meet the aircraft on arrival.

Reporting the problem to the senior cabin crew member in flight early on would probably have been the best way for your relative to deal with the situation. It's too late for that now, but I would suggest she write to the airline with her concerns.
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Old 6th Oct 2010, 08:43
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I appreciate you may well not wish to state the particular airline concerned, but can you say whether, British, US, Canadian ? I would be quite suprised if this were on a UK flight & the CC did not intervene earlier.
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