|
Also Luton to Prague daily, starting 28 October.
|
Head-to-head with Wizz at similar times (during the week - weekends earlier)
|
No one mentioned Easyjet's foray into the albanian market with its first flights to Tirana commencing on the 28th of November! MXP-TIA 2w (Thu, Sat), GVA-TIA 3w (Tue,Thu,Sat)..If they succeed there's a lot of potential there as low-cost share is not very big,although there are a handful of albanian airlines concentrating mostly on the lucrative Italian market..
|
|
Originally Posted by mariofly12
(Post 10540398)
No one mentioned Easyjet's foray into the albanian market with its first flights to Tirana commencing on the 28th of November! MXP-TIA 2w (Thu, Sat), GVA-TIA 3w (Tue,Thu,Sat)..If they succeed there's a lot of potential there as low-cost share is not very big,although there are a handful of albanian airlines concentrating mostly on the lucrative Italian market..
Lyon-Lanzarote |
Originally Posted by Mr A Tis
(Post 10540661)
|
Originally Posted by SWBKCB
(Post 10540900)
Like many airlines nowadays, if something goes wrong there's little resource available to put things right. In fact, I think EZY outsource their emergency hotel provision. If it happened to me (again), I'd be making my own arrangements and arguing the toss later rather than relying on the airline.
|
Leaving aside their legal obligations, it would be better if they made that clear up front.
What pisses people off is when they say they will make such arrangements, and then fail miserably. |
By all accounts, easyJet were really struggling in FRA to organise ground staff (who were prioritising other flights) and not answering calls from EZY. It would appear also that the third party HOTAC provider struggled. I don't believe that its a case of low cost, don't care/shirking obligations more a case of a combination of problems or failures that combined to give a pretty poor experience.
|
Originally Posted by 2Para
(Post 10541116)
low cost airlines, low cost everything, I'm afraid airlines cannot book hotels due unforeseen circumstances and give every1 rooms, low cost means low cost, if you want to fly cheap then we will have to accept things like this will happen.
|
When will the next EZY expansion be? Early Winter for S20? And who is in line for extra routes/based aircraft I wonder. |
Originally Posted by businessair75
(Post 10541234)
By all accounts, easyJet were really struggling in FRA to organise ground staff (who were prioritising other flights) and not answering calls from EZY. It would appear also that the third party HOTAC provider struggled. I don't believe that its a case of low cost, don't care/shirking obligations more a case of a combination of problems or failures that combined to give a pretty poor experience.
Third party ground staff 'prioritising other flights' and the 'third party HOTAC provider struggled' also paints a picture. BTW, in my case, when we contacted the outsourced hotel supplier directly rather then having to go via EZY (at the hotels suggestion, based on their previous experience), they were excellent. |
Originally Posted by VickersVicount
(Post 10541252)
When will the next EZY expansion be? Early Winter for S20? And who is in line for extra routes/based aircraft I wonder. |
GLA crying out for more LCC routes after FR threw their toys out of the pram and left.
|
Originally Posted by SWBKCB
(Post 10541259)
Hmm - my experience is that this is unlikley to be a one-off. Maybe when yr stood in a hotel reception at 01.00 wondering why they don't know anything about you and the rest of the coach load of EZY pax, you might change your mind.
Third party ground staff 'prioritising other flights' and the 'third party HOTAC provider struggled' also paints a picture. BTW, in my case, when we contacted the outsourced hotel supplier directly rather then having to go via EZY (at the hotels suggestion, based on their previous experience), they were excellent. I’ve spent time at other carriers including BA and all have had similar situations, particularly in stations that aren’t frequented often or not on the network at all. One instance on my watch at BA made the papers. In that instance not one single customer got an hotel room. I know all too well that third party providers are used right across the industry somewhere in the passenger journey, no matter who you fly with. |
More planes / flights and destinations from SEN please, not as though we haven't got the room
|
Originally Posted by VickersVicount
(Post 10541252)
When will the next EZY expansion be? Early Winter for S20? And who is in line for extra routes/based aircraft I wonder. |
Thought EZY had just delayed the departure of some of the A319 as the NEOs are late arriving
|
Originally Posted by chaps1954
(Post 10541498)
Thought EZY had just delayed the departure of some of the A319 as the NEOs are late arriving
|
My experience is the opposite. Having worked in the industry for many years and having worked closely with EZY for some of that time, the vast majority of occasions passengers are well looked after. The speed in which it happens can often vary based on the organisation of those on the ground, it can sometimes take time to arrange nonetheless. Let’s also not forget that an airline of EZY’s size probably has at least one of these types of overnight delays/diversions and presumably they don’t make the media because passengers are adequately taken care of. I know all too well that third party providers are used right across the industry somewhere in the passenger journey, no matter who you fly with. The comments about the easyJet customer service particularly ring true - useless (I got charged for changing my booking to the 'next available flight' after a cancellation), and in sorting out accomodation we only got any sense once the hotel put us in touch with the third party supplier - the story directly from easyJet changed constantly. |
| All times are GMT. The time now is 00:56. |
Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.