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-   -   Ryanair - 7 (https://www.pprune.org/airlines-airports-routes/392808-ryanair-7-a.html)

Random Flyer 20th Apr 2010 14:04


Are going to give them credit for their latest move. We'll fly you from the Canaries to Madrid, but you are on your own from there. And if you've been unwise enough to accept a refund because we have not been clear about our duty of care we'll sting you for 100 euros for taking you half way home.
What's wrong with this? Ryanair can only take them as far north as Madrid. Its not like they will be on their own, the British Foreign Office has set up information points at Madrid Airport.

As for charging others £100, why shouldn't they? These people took a refund, they have their money back and are no longer a Ryanair passenger, therefor Ryanair don't have to do anything for them.

apaul 21st Apr 2010 08:39

Although Ryanair initially did well in making clear decisions and not stamping its feet over what is a safety issue, it is not coping well in this phase of the volcano ash event. The charter airlines got their planes out to the holiday destinations ASAP and, together with chartering a luxury liner, are confident they can get all their stranded passengers back to Britain within two days. Jet2 also seem to be doing well getting people home as soon as possible. Easyjet is now running a pretty full programme. Ryanair passengers will have to wait, and its website has not kept people up-to-date with the opening up of airspace.

Hollymead 21st Apr 2010 09:28


and its website has not kept people up-to-date with the opening up of airspace.
Says they are reviewing the proposed cancellations and an update will be announced by midday . Maybe some flights could be reinstated before 1PM tomorrow .

Runway 31 21st Apr 2010 10:17

May be the reason for the delay in starting could be similar to the announcement made on the BBC that Easyjet stated they were flying but that passengers were not turning up as they were unaware. I am assuming they are wanting the passengers to know to turn up for their flights instead of rushing to get in the air.

apaul 21st Apr 2010 10:28

What the CEO of EasyJet said was that the flights that went out early in the morning were not full, but they will be full of formerly stranded passengers on the way back. They are also putting on extra rescue flights. He also said the cost of the crisis to EasyJet was £50 million and he was after the government and EU to hand out money. At least Ryanair hasn't got the begging bowl out yet. One of the issues with Ryanair might be its reliance on online check-in. BA and EasyJet have suspended this to get things moving as fast as possible.

Hollymead 21st Apr 2010 10:35


One of the issues with Ryanair might be its reliance on online check-in. BA and EasyJet have suspended this to get things moving as fast as possible
Yes not an option for Ryanair , at least at Stansted , as a large percentage of check in-staff were made redundant when 100% online check-in was introduced .

FA10 21st Apr 2010 10:41

theAirDB is reporting, that RYR would open a route between Albacete (ABC) and Dezful (DEF) in Iran.
Did I mess up my calendar? Is it the 1st of April?

pee 21st Apr 2010 10:55

Ryanair has just revised its stand on flight cancellations tomorrow morning. One can still read: (D)Flights cancellations in Northern Europe extended from 1300hrs Wed 21st April to 1300hrs Thur 22nd April.

And look now! Hundreds of flights already announced as cancelled are bookable again. For God's sake! I was about to fly on one of these. Last night I've spent hours invalidating the hotel bookings in three cities, destroying all plans and now there is no more reason to go, yet I bet I'll get no chance to get my money back. No, really. It's not fair, disappointed once again!

Hollymead 21st Apr 2010 11:22

All flights in Northern Europe (except flights between Ireland and the UK) to operate as scheduled from 05.00hrs Thurs 22nd April.

pee 21st Apr 2010 12:19


It's not fair
Okay, I've managed to rebook for Saturday free of charge. Unsure if the refund was possible if I choose to apply.

dwlpl 21st Apr 2010 13:10


theAirDB is reporting, that RYR would open a route between Albacete (ABC) and Dezful (DEF) in Iran.
AirDB has a habit of keying in airport codes they think are correct which come out as some strange route.

Leave it a day or two and the proper route will appear.

lblignaut 21st Apr 2010 14:33

Ryanair cancelled flight - now reinstated - but i don't wanna go
 
Yesterday my flight was cancelled and I applied for refund and cancelled all my plans. Today my flight is reinstated.

My problem is that when i look at my booking, it is still showing as being active and that I can do online checkin. No mention is made that I cancelled the booking.

Phoned ryanair and got through after about an hour of trying. Seems my booking was still open but they cancelled it for me on the phone and I'll be getting all my money back.

lexoncd 21st Apr 2010 16:24

Ryanair have announced they will defy EU compensation policies and not re imburse passengers and monies above the cost of their air fare.

Can't wait to see this one in court........ Think again boys...Thems' the rules so pay up and claim of the EU yourselves...

Charlie Roy 21st Apr 2010 17:43


theAirDB is reporting, that RYR would open a route between Albacete (ABC) and Dezful (DEF) in Iran.
Check out the airport codes:
ABC DEF - the first 6 letters of the alphabet. Definitely a phantom route :}

EuroChallenger 21st Apr 2010 19:30

RYR
 
Interesting interview just taken place on SKY News with RyanAir.....

...but are Jet2 doing the same thing?

UK Airport Disruption Update

It states "....these expenses will not be reimbursed by Jet2.com"

Sober Lark 21st Apr 2010 19:40

Why were there no procedures put in place in advance of this event that would have minimised the loss.

Instead we appear to have had a knee jerk reaction which treated most of Europe as equally contaminated and closed down the whole system so that now what we are seeing is post-loss control (e.g. no compensation) when we should have had some form of pre-loss control.

Perhaps the volcanic risk was unidentified or not considered likely here but lessons will be learnt and the airline industry in Europe now has an interest in reducing the severity of losses from a repeat of this kind of event.

Remember, fundamental risks arising out of some physical cause are the responsibility of society as a whole and not simply those who chose to insure if indeed it is insurable against. In this situation I believe it would be unrealistic to expect the airline to pay unreasonable claims from their passengers.

ncleflights 21st Apr 2010 19:42

Ryanair and Jet2, indeed any airline can state that they will ignore EU regulations but they cant the clues in the title its REGULATIONS, not some guideline MOL can ignore.

daz211 21st Apr 2010 19:44

Its simple if you have booked a package holiday then you should be looked after by your holiday company but if you have just booked flight only why should an airline who has got you to your destination and is willing to get you back have to pay for food and hotels when they are not at fault / responsable for the delay in any way now if the airline (seat only) went tech then yes pay up as it was the airline at fault...
The European rule on compensation was not set up for situations like this it was simply to help look after passenger during dealys and cancelations...hours not weeks.
From what I can see there was no way possable for ryanair to avoid the cancelations they were forced to stop flying plane and simple.

If / when this gets to court i would think ryanair and outher airlines would win.

EuroChallenger 21st Apr 2010 19:49

EU 261
 
I agree with what you are saying Daz, but article EU261 is law at the present time.

racedo 21st Apr 2010 19:50


Ryanair and Jet2, indeed any airline can state that they will ignore EU regulations but they cant the clues in the title its REGULATIONS, not some guideline MOL can ignore.
Think you may find that Governments can't on one hand use regulations to their hearts content and then demand the Airlines are responsible for recompensing someone else because said Governments refused the Airlines the opportunity to put it right in flying passengers home.


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