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-   -   EAST MIDLANDS - 4 (https://www.pprune.org/airlines-airports-routes/256710-east-midlands-4-a.html)

Lite 20th Jan 2007 20:49


Originally Posted by emababy (Post 3080361)
bmibabyfc if you cant deal with diverts and extra pax than maybe the aviation industry is not for you its part and parcel of working in the industry!:*

Sorry, but I don't know if you have any passenger services experience, however having to deal with a lot of diverted aircraft is a very stressful experience for all involved - whether you're one of the passengers who aren't where they want to be, or one of the staff trying to deal with the aforementioned pax, on top of all the ones you've been expecting. With already minimum staff numbers, a day full of diversions is always a headache, which nobody wants, and is different from a challenge. There's more to diversions than being able to see aircraft that don't usually fly into your local you know, somebody has to deal with the people inside!

bmibabyfc 20th Jan 2007 21:57

You know Lite i couldnt have put it better myself son......

fao emababy - i hate diverts for a reason, pax panic and its very hard work trying to organise everyone. Very enjoyable though once all over as i look back and smile.

But as lite mentioned its very stressful and by your comments i guess your not in the aviation industry ?

SAM-EMA 21st Jan 2007 15:26

Okay, we know that diversions are a hassle, but is there anything more important to talk about, like the remaining WW a/c, any progress with the new arrivals area and pier, and any new FR announcements etc.

Regards SAM-EMA

Fried_Chicken 21st Jan 2007 20:00


Originally Posted by Lite (Post 3081684)
Terminal work coming along nicely

The steel framework hasn't been blown away then in the recent gusts :}

FC

Aerial Anarchist 24th Jan 2007 16:18

EMA -Those sad money grabbing managers.
 
Since the crazy security arrangements were introduced last year EMA has been handing to passenger’s plastic bags prior to the security check area. Today I note that they have installed a vending machine that charges you 50pence ( cost wholesale 5p?) to obtain the required plastic bag. Shame on you Penny! Despite the recent award (won by a level of spin that even new Labour would be proud of!) the airport produces one of the worst passenger experiences in the UK- the 200metre queue for security is famous across the industry.
Now they expect you to shell out 50p for the coveted bag as you arrive at security, not 100mtrs before but within 5 meters as the unsuspecting passengers descend into the awful security grotto.
Sooner or later the paying public will "snap back" at what an awful experience air travel now is and the greed of EMA who are well known for such poor forward planning in facilities and shortsightedness will be part of that horrible legacy.
p.s. - once upon a time you could drop off and collect pax outside the terminal, not anymore, now you must enter the EMA run car park and the sensible free time allowance has been shortened to 10 minutes. Par for the course for this money grabbing faceless operation.It won't be the tree-hugging environment campaigners that destroy air travel it will be the yellow jacketed airport managers like Mrs P.C and other greedy puppets of MAN Mega airport.com!

bmibaby.com 24th Jan 2007 17:54


Originally Posted by Aerial Anarchist (Post 3087249)
p.s. - once upon a time you could drop off and collect pax outside the terminal, not anymore, now you must enter the EMA run car park and the sensible free time allowance has been shortened to 10 minutes. Par for the course for this money grabbing faceless operation.It won't be the tree-hugging environment campaigners that destroy air travel it will be the yellow jacketed airport managers like Mrs P.C and other greedy puppets of MAN Mega airport.com!

I agree with the sentiments that you raise, East Midlands Airport always prided itself with the old tag-line "your easy midlands airport" with a real sense of it being a local, friendly airport. Since it's been taken over by MAG, whilst we have seen a substantial growth in traffic (admittedly this was predicted for whoever the owners would have been) we have seen a real deterioration in terms of the airport's public face. Besides the generic MAG brand, there has been the name debacle, total chopping & changing of the terminal building with portakabin like extensions, the car park scenario mentioned earlier - it's all just a little bland & gouging.

On the positive side, the airport still does a considerable amount of work within the communities that it serves, they've spent a fortune on improving local public transport to/from the airport and the name now encompasses the region better.

oliema 24th Jan 2007 19:53

CO at EMA
 
Im sure i have just over heard someone about Continental at East Midlands Airport. Not sure when or if they are flying there soon or what. anyone got any information. It would be intresting as I know quite a few people from Derby that use there BHX to Newark route but they reduced it back to 1 a day. So maybe an expansion for EMA?:oh:

barrowboyblue! 25th Jan 2007 10:26

50p for a plaggy bag - didn't know NEMA .. sorry EMA were that strapped for cash !!!- what a disgrace!! (I'll sell you one for 45!!!) -:E

Apologies for my earlier incorrect remark re- the plaggy bags-
After flying out the other day I see you actually get TWO bags for the price of 50p. Apologies to all concerned - a bargain in anyones book!:{

bbb

almost professional 25th Jan 2007 11:43

I have mentioned it before but it is not EMA who stopped the drop off/pick up outside the terminal but the DEFT as part of the security crackdown-also whilst not commenting on the cost of said bag, the airport did provide them for the first few months of the restrictions, when passengers may not have been aware, but why should that carry on for ever-its surely not our job to provide these any more than it is to provide other items required for travel!

barrowboyblue! 25th Jan 2007 12:57

quite right ap...
but it was the airport the cut the pick up/let down to 10mins-

and quite right on your second point too-
was very charitable EMA did provide small clear plastic bags for Joe public free of charge for that time - :D
(what did that come out of the budget for -the next re-brand!)

and why don't you want to comment on the price??? a little embarrassed maybe:O

just simple stuff that can make our journey thru the airport much better.
bbb:E

MonkeyB 25th Jan 2007 14:50

BMI Baby
 
Have they definitely still got another 733? They've promised it to everyone!

I heard that they're having trouble laying their hands on one...

MB

bmibaby.com 25th Jan 2007 16:06

MonkeyB

An extra 737-300 has not been promised to anybody. The airline has laid out the bulk of the 2007 expansion programme going to BHX, any additional aircraft would go to the base most deserving of expansion commercially, be it because other routes are performing well, or because the airport authority have offered a good deal to base extra aircraft. I've not been told to think anything that alters the additional number of aircraft arriving this year.

Good news though to see bmi indeed has a weekend base A320 here for charters, I thought Air Malta was operating the entire XL programme, but appears that there's XL aircraft operating W-patterns & a bmi aircraft at the weekend. This ought to be good news for Menzies too, who otherwise would have been looking quiet.

SAM-EMA 25th Jan 2007 16:30

bmibaby

So you mean, that there will not be any Air Malta a/c in, but there will be XL 737-800s (w-patterns) and BD 320s (weekends) instead. Will the BD a/c be the one that ops LBA in the week.

Thanks
SAM-EMA

bmibaby.com 25th Jan 2007 17:33

SAM-EMA

No, the Air Malta Airbus 320 will stay as a week-long based unit at the airport, in addition to XL w-patterns (unsure of type though I'd presume the 737-800) and bmi A320 coming up from LHR (the LBA charter unit being unaffected.) bmi regional also operating the ERJ all Saturday on charter routes.

oliema 25th Jan 2007 18:12

EMA
 
Is it true what people have been saying about ryanair having upto 9 aircraft based at east midlands by the end of 2007 :ooh:. I mean yes they are a good airline but not even bmibaby can handle 9 aircraft and they are based there properly. Do you think bmibaby have got any other expansion at any other airports apart from BHX, doesnt seem like it:(

bmibaby.com 25th Jan 2007 18:56

bmibaby had nine based aircraft at EMA for the winter 2002/3 season, though some of these aircraft were operating W-patterns with other bases, at that point I think it was just CWL. It was because bmibaby wanted to grow very quickly, taking over all of the British Midland routes and trying to launch new routes. Sadly few of the unestablished routes ever stuck, indeed today's route network is almost identical to that of British Midland in 2000, just increased frequencies, lower fares and Prague. So we've really gone full circle. Ryanair are the future of the airport in terms of shorthaul; they have the lowest costs, a strong balance sheet and are committed to growth. I don't know about nine aircraft, but certainly significant expansion is more likely to come from FR than WW, sadly.

oliema 25th Jan 2007 19:02

Reply
 
Yes it is sad however Ryanair would attract thousends of people and then bmibaby fight back and try some how of getting there passengers. but that wouldnt work because Ryanair are so big. The only reason Ryanair have such cheap flights is because they dont fly to big airports e.g Bmibaby used to fly EMA to Bordeaux. Ryanair fly EMA to Begerac which is close but isn't as big and thats where they make there money. if only bmibaby did that:ok: thats when we would see expansion

bmibaby.com 25th Jan 2007 20:14

oliema

Sorry, but I get the feeling that you're either a spotter or a casual observer, rather than somebody who is actually involved with the airport, which is in the direction in which we want to steer this thread, however I will answer some of the points you mention, as it's clear you have a passion for what goes on.

bmibaby would be on a suicide mission if they wanted to go head-to-head with Ryanair, the airline would rather tap into core routes where they can become the major low-cost airline, it's the reason bmibaby have largely abandoned their French network at EMA, and also dropped Dublin, as well as Murcia. If bmibaby were to expand at EMA, it would only be to major cities which lack a current service from the airport or region, rather than finding the small niches in which Ryanair with their extremely low cost base are able to specialise in. Just because baby haven't added any aircraft at EMA in a while, does not mean we're doing a bad job or that our business model is flawed. Don't get me wrong, I'd love to see bmibaby with the most modern fleet of aircraft linking our bases with the major business & leisure centres of Europe, and had our management listened to us three years ago, we probably would be, but it's just not happening. bmibaby's future is either remaining in our niche as part of bmi, as an independent, or being taken over.

Lite 25th Jan 2007 21:36


Originally Posted by bmibaby.com (Post 3089319)
This ought to be good news for Menzies too, who otherwise would have been looking quiet.

Servisair still really pull the shots at EMA in terms of size, contracts and general clout. Menzies do a good job by providing a quality service, usually thanks to a more incentivised workforce, but it seems to come at a cost, airlines don't seem willing to pay for their product. I've heard they tried to go after a lot of Servisair contracts over the winter (First Choice, Air Malta, Spanair), but have returned empty handed. I wonder if it would have been different had aviance or Swissport come to the airport in 2002?

Binder 27th Jan 2007 14:22

BmiBaby,

How profitable is Bmibaby?

In 2005 the BMI group posted profit £10 million on turnover £ 869 million.
This includes BmiBaby. This is not spectucular! In your opinion, are Baby propping up the group or is it the other way round?


Binder

Lite 27th Jan 2007 19:48

oliema, I'm not quite sure why you think it's so sad that Ryanair are expanding at East Midlands Airport. The airline is clearly committed to growth at the airport, in a way we simply have never seen from the bmi group under any of their incarnations (British Midland, British Midland Commuter, bmi regional, bmibaby), and Ryanair are helping add destinations where there is clearly a strong demand, but would never have even been a blip on the radar of bmibaby. I'm not going into the whole sales spiel, but Ryanair are a very important part of the airport's operation now, and hopefully long may this continue.

Terminal work continues to change every day. You'll probably have noticed that the check-in hall is being slowly chopped & changed, as the airport is keen for retail units to be increased in the decreasing landside space. Considering that ticketing functions are decreasing for tour operators, it seems that only the main tour operators; Thomson, MyTravel (their unit has been halved in space), First Choice, Thomas Cook (moving into a smaller unit), Aviation Affairs and Airport-Agencies (the latter two representing various smaller tour operators) will have a ticket desk in the terminal, alongside those of the airlines. The leftover space is going to be used for small retail outlets within the check-in hall, to compliment the Caffe Ritazza, which will indicate where the landside part of the terminal will end.

owenkirk2005 27th Jan 2007 20:06

Ryanair is great for the airport, lots of flights and to places where lots of people want to go, and at a low price! for example dublin, this used to be around £50 return on bmibaby but then on ryanair its around £21 including taxes return. I noticed yesterday that the roof is now on the new pier, works progressing fast, any images of it?

Flyboy543 28th Jan 2007 00:04

Have seen a copy of the Thomson summer 07 programme from EMA, although still says 'subject to change' in red letters at the top!

Based at EMA will be 2x B752 and 1x B738 confirming no based B767. There is a lot of 'W' patterns (LBA LTN & BHX) on both types. One each day, with both 757's doing 'W' patterns on a Sunday. Seems they have only added one more destination than last year, VAR but increased frequencies insted of adding more destinations ie PMI is now 8 weekly with 2 trips on Thurs & Fri.

Dosn't have any information on W patterns opperating into EMA with other based a/c.

Flyboy

NutLoose 28th Jan 2007 14:16

Hi, Ok this is a composite picture showing from the Runway all the way round to the Old JCB hangar and I took them at the height of the Diversions when the apron was Chocker with diversions....... I was standing on an Airstair that had a mind of its own in the winds :yuk:

You will also see the new Pier as it stood then, the file is 2.2mb in size so will post a link for you that wish to see it.. Please dont post the pic itself on here as the prune site bandwith will take a dent :)



http://mysite.orange.co.uk/donno2006...Diversions.jpg

SAM-EMA 28th Jan 2007 14:39

Great pic, Nut Loose, thanks for posting.

SAM-EMA

Lite 28th Jan 2007 16:13

EasyJet self-service check-in machines are being removed from the airport at the beginning of next month. We've not been told why, but I think it was just an experiment to see how they'd work, and after three years I guess the airline would rather check people in using a desk or online, rather than investing in these machines.

tui doll 28th Jan 2007 16:50

Normally, Thomsonfly's 'W' patterns work for e.g:- one crew operating the ema-alc-lba (this crew taxying back to ema) - meanwhile another ema crew are taxying upto lba to take over the aircraft to operate lba-alc-ema.

Can you confirm the total number of flights per week for the Summer'07 programme? Thanks

Flyboy543 29th Jan 2007 12:05

Including all the W patterns there's 37 departures each week with 8 W flights. 23 are 757 flights and the rest 738. PM me if you want the whole timetable :ok:

SAM-EMA 31st Jan 2007 15:22

From May, XL will be basing an aircraft in Larnaca to open up new flights from there to EMA. Other airports that will be served are: LTN, DTV and HUM.

PLUS: FR Deliveries; Will it be.....?
1 on the 12th, 1 on the 19th and the last on the 26th.
Please correct if I'm wrong.

bmibaby.com 31st Jan 2007 19:33

For those of you who've been wanting to find out exactly what is meant by the terminal developments, the airport has now released a press statement;



New Look For Airport Terminal In 2007

Work is well underway on a significant redevelopment programme for the passenger terminal at East Midlands Airport – Nottingham, Leicester, Derby costing more than £8 million and improving facilities for over 4.7 million customers every year.

Construction began during the winter months of 2006 and the changes will be completed in time for the busy summer season which starts in April. A new escalator, staircase and lift are currently being installed in the departure lounge and the reconfiguration of the retail space is now taking place, with the first shop opening at the end of January. The mini bus station (interchange), being added to the arrivals area of the terminal building, is also being built and will be ready for shop fitting towards the end of February. All airside (beyond security) refurbishments are due to commence at the end of January.

A new pier with a high level walkway from the existing departure lounge is now under construction – this will allow passengers to walk undercover to a newly constructed gate lounge, which will serve six aircraft stands. The new gate lounge will be energy efficient obtaining the heat for the building from the ground. In addition the toilets will use rain water for flushing, reducing the impact on the environment. A number of commercial contracts have now been agreed and the Airport can announce that:

NCP (National Car Parks) has just been awarded a three year contract, starting March 2007, to manage the coaching and car parking operation. The company will be responsible for getting customers to and from the car parks to the terminal using a new fleet of low emission vehicles, which have just been purchased.

Jamie Christon, EMA General Manager Retail Trading said,
“We’re absolutely delighted that a company leading the industry with experience and an excellent reputation in this area of the business will be serving the Airport. Customers will be able to use the new, environmentally friendly fleet of coaches and will undoubtedly appreciate the first class service that NCP will provide to passengers during their journey.”

Peter Mawson, Airport Commercial Manager, National Car Parks Ltd said,
“NCP is delighted to be working with East Midlands Airport at such an exciting time in its development. We believe that our expertise in car parking will contribute towards even further improving the experience for customers using the Airport. Our aim is to provide a service which is a seamless as possible and allows passengers to park pay and get away as quickly and easily as possible.”

SSP (Select Service Partner) will continue to manage catering concessions in the terminal building and has been given a seven year contract. SSP has committed more than £2 million on developing a new Soho Coffee Company outlet to open in February, a new first floor bar with views across the runway, a landside sandwich shop in the Check-In Hall and a larger Caffe Ritazza in the departure lounge.

Alpha Airports Group has been awarded a seven year contract to operate duty free, catering and newsagents within the terminal building. Alpha has committed to spend £2 million in developing and refitting the existing units, to include a refurbished and extended duty free, a new airside newsagent, a bookshop and a refitted food hall.

A five year contract has also been secured by Alliance Boots to operate a new, enlarged store in the departure lounge. Jamie continued, “The Airport is very pleased that the Nottingham based company will continue to serve our passengers after ten successful years of trading here at the Castle Donington site. We have managed to provide a larger area in the departure lounge for the business to relocate from its original location before security”.

Finally, the Airport is relocating its Spar convenience store to a new, larger unit in the bus interchange. The shop will continue to sell those last minute food and drink purchases for both arriving and departing passengers, meeters and greeters and those travelling to and from the Airport by public transport. The expanded store will now also sell newspapers and magazines, food to go and hot drinks. Jamie said, “Spar has become a very popular addition to the Airport over the last five years. This brand new and greatly enlarged unit will allow the company to vastly increase its range and be a welcome improvement to all our customers”.

All this comes less than a week after East Midlands Airport secured the title of ‘Best Regional UK Airport’ at the Travel Weekly Globe Awards, beating other airports such as Manchester, Birmingham, London Gatwick and Stansted, who were also nominated in the category.


I've heard that the new sandwich shop in the check-in hall is going to be built where the old Thomas Cook ticket desk was. I can imagine that will please Servisair (as surely it blocks Desk 32) and easyJet (who now have a sandwich shop obscuring the view of their lovely orange wall.)

almost professional 31st Jan 2007 19:46

much more important-is the sandwich shop going to be subway? if so will be fatal for the ATC waistline!

Lite 31st Jan 2007 21:15

I had heard that it was going to be a Subway, after all, there was supposed to be a retail outlet of Subway opening for Summer 2006, but at the last minute there were contract issues, and they decided not to go ahead. My only issue about having a Subway in the check-in hall, is that unless it is a proper restaurant, the smell of the vinegars etc that they use could end up overpowering everybody working/queuing for desks 30 - 32! I've not heard any objections that Servisair have for them building a new sandwich shop, especially as we don't use 32 to check in passengers.

bmibaby.com 1st Feb 2007 09:09

Does anybody know how the CUSS machines are doing? I heard today that the CUSS in front of the bmibaby desks might be being pulled out, and that Servisair weren't best impressed with the ones they're forced to use.

bmibabyfc 1st Feb 2007 09:47

yes Servisair havnt been impressed by these CUSS machines from all accounts. Theres no need to use them on families travelling on charter flights, they should be targetted at the hand baggage bus pax.

As long at i dont see them at the baby check in !!!!

Nimrod6 1st Feb 2007 12:43

MYT
 
Hi everyone, I'm new to the thread.

Just want to see if anyone has heard any more about FCA and a based B787 from 2008?

Lite 1st Feb 2007 16:36

The problem with the CUSS machines, is that we have absolutely no control over them. Whilst they're not difficult to use, unlike the machines installed at Manchester, the handling agents have not been trained to use these (ie how to rectify an issue if something goes wrong) or simply to be able to provide the customer service element of the machines, this role going to the airport's customer service assistants. Servisair don't like the fact we have to use these machines, despite the fact no airline will pay to use them and all our staff do is sit behind the bag drops which is a dull shift. The airport also hasn't done a particularly good job of marketing them, there is hardly any signage for the machines, and the package holiday pax that these machines are targetted for, simply want to use the check-in desks they're familiar with.

Mr Angry from Purley 1st Feb 2007 17:21

Hi Sam

I notice in March the FR morning flight goes EMA-DUB-EMA iso DUB-EMA-DUB so I guess another aircraft is due soon :\

UFGBOY 1st Feb 2007 17:36

New Airline..
 
Anybody heard of UKIA - based EMA doing DXB/ISB + cANADA?

Meant to be a start up...

SAM-EMA 1st Feb 2007 18:22

UFGBOY try reading the thread about UKIA. All the info you will want is on there, except they are only starting flights to Asia, not Canada (well to start with anyway).

Chilli Monster 2nd Feb 2007 23:20

It's photo time again:

http://www.wheelerweb.org/images/nema/102_0308.JPG

Lounge area roof goes on - tower to the left is for the incoming walkway which, as can be seen from this picture, has quite a distance to cover from the pier tower at the bottom of the shot

http://www.wheelerweb.org/images/nema/102_0311.JPG


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