I had to fly Aurigny to Jersey on Monday & I have to say the customer service is very poor. Staff chatting to one another about going for a smoke while I was being dealt with made me feel like I was a nuisance & not at all as Malcolm Hart writes in the latest in flight mag......

QUOTE " all our passengers are made to feel special" UNQUOTE

A lot of the staff here look shabby & have no pride in their appearance, that in itself is a reflection of a very tired & run down business, were no one seems to care. Back to Blue for my next interisland trip.

jerbourg,

did a quick search and indeed it is 2010, so my initial thoguth was not exactly spot-on. However, as only two -500s sre on order, I was wondering if this is Aurigny's long-term plan - 2 large turboprops and that's it.

Trtslander Fleet
 

virginblue

Where does this put the Trislander Fleet?

Will there be a Trislander Fleet for 2010?

Need something to operate the bit of Inter Islander that BCI has not got as yet, and the Alderney-Southampron route.

The Tris will probably be staggering on long after Blue Island have pulled out of Alderney and got fed up with losing money running Jetstreams between GCI & JER. I don't understand the references to 'leasing out' an ATR 42, Aurigny don't have any to lease out. They operate them on behalf of the owner.

FUDPUCKER - Ever heard of "sub leases?" They are quite common in the aviation industry & I know AURIGNY subleased a '72 to Flybe for 3 months at the end of last year!:D

virginblue

When the order was placed for the 2 new ATR72-500's Aurigny stated that one of the 200's would be kept for charter work.

TN is bad
DA and DB are Sh:mad:t !
Those rubishes should NOT fly anymore, not even in Russia or Africa :yuk:

Just a thought, but if Aurigny go with the ATR72-500, doesn't it hold eight more seats at the expense of the forward hold? I know they struggle to carry all the baggage on a full MAN-GCI flight now, so a smaller hold means only one thing; They're going to start charging for hold baggage?
Something that they vilified Flybe for when they started doing it..

And you came to that conclusion how?

The same way a lot of people on this forum come to conclusions. Head firmly inserted up back passage and the hell with any logical thinking!:}

Panja - you are correct in your thoughts about the new aircraft having less hold space. Baggage is going to be left behind on busy days ....

Age, poor maintenance, and some crappy FOs doing bad landings.

So I take it you won't fly in an Auroflot ATR then GR600?

In response to quazz, it's simple mathematics. They can't fit all the bags in now with the extra hold capacity, they'll have 8 extra passengers and less room to accomodate baggage. Charging for baggage will encourage what passengers they have left to carry hand luggage only.

We must fly on a different Aurigny - when I fly to the mainland (couple of times a month) I generally find the ground and on-board Aurigny staff friendly, helpful and well turned out........and I do not miss the 3x3 seating on the flybe 146.........

i am sure if you didnt fly them you wouldnt moan. Jog on you shed pilot.....

Im told Aurigny are claiming a £250,000 profit last year. Anyone know if that includes non trading profits (like profit on sale of written off S360) AND MARKETING CONTRIBUTIONS FROM GUERNSEY TOURISM..:}

Is a £250,000.00 profit on a turnover of £30m someting to be proud about, I don't actually know, can somebody enlighten me (The Taxpayer)?

Given the old maxim that 'The fastest way to make £1million in the airline business is to start with £2million...'.....at least its not a loss.....and some of us may view their year-round operations a service......unlike FlyMAYbe's 'we can't be bothered'.....

Easy to keep the customer satisfied when the States of GCI are chucking taxpayers' money at you. Flybe have to stand on their own two feet and still make money.