Ryanair to Hold Press Conferences on Tuesday; No Reason Given
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Ryanair to Hold Press Conferences on Tuesday; No Reason Given
Dublin, Sept. 16 (Bloomberg) -- Ryanair Holdings Plc,
Europe's second-biggest no-frills carrier, said it will hold press
conferences in Dublin and London tomorrow.
Julie McGouran, a spokeswoman at Murray Consultants,
Ryanair's public-relations firm, declined to say why the airline
is holding the press conferences. The Dublin event will be held at
the Alexander Hotel at 10 a.m., McGouran said.
Ryanair's shares were unchanged at 5.5 euros at 12:46 p.m. in
Dublin.
This post is NOT a shot at Ryanair, just wondering if anyone has any bright ideas as to what's on offer tomorrow.
Europe's second-biggest no-frills carrier, said it will hold press
conferences in Dublin and London tomorrow.
Julie McGouran, a spokeswoman at Murray Consultants,
Ryanair's public-relations firm, declined to say why the airline
is holding the press conferences. The Dublin event will be held at
the Alexander Hotel at 10 a.m., McGouran said.
Ryanair's shares were unchanged at 5.5 euros at 12:46 p.m. in
Dublin.
This post is NOT a shot at Ryanair, just wondering if anyone has any bright ideas as to what's on offer tomorrow.
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Perhaps the talked about move in domicile and (primary) listing from Dublin to london.
If this was the case Ryanair would become a FTSE100 company at the next Quarterly review.
Gusty
If this was the case Ryanair would become a FTSE100 company at the next Quarterly review.
Gusty
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Here's the press release:
RYANAIR CELEBRATES LAUNCH OF CUSTOMER CHARTER WITH 1 MILLION FREE SEATS
Ryanair, Europe's only low fares airline, today unveiled its unique customer service charter and celebrated the launch with a spectacular promise to give away up to 1 million free seats across its 76 route European network over the next 3 months (all that passengers have to pay is the taxes).
Ryanair's customer charter sets new standards for the industry in relation to punctuality, customer service, and above all, a commitment to low prices, the three standards which air passengers really care about.
Ryanair’s charter includes commitment to selling the lowest fare at all times, reducing fares below the competitors special offers, selling all tickets on a one way basis to avoid restrictive return conditions, allowing passengers to change flight times and make name changes, to operate the quickest check-in service, to provide a No.1 on-time performance and to ban over bookings. These are commitments which are conspicuously absent from the so called “Customer Service Charter” published by the high fare airlines last year. As usual the high fare airlines just talk about service, at Ryanair we deliver it.
Ryanair is the only airline to support the EU’s proposal to publish statistics on a monthly basis for all airlines in relation to punctuality, bags lost and number of passenger complaints. This is published on a monthly basis by U.S. airlines and facilitates the direct comparison of customer service by each airline against its peers. Once again British Airways, British Midland and Virgin Atlantic have all flatly refused to publish their statistics because they are worse than Ryanair or other low fares carriers. Once again we call on all of these airlines to publish these statistics so that passengers can verify for themselves exactly who gives the best customer service and lowest fares in this business.
Customer service in Ryanair is acombination of:
1. Safety
2. Very low prices
3. No.1 punctuality
4. New modern aircraft
5. Efficient, uncrowded airports
6. Friendly, hospitable on-board service
Launching the charter today in London, Ryanair's Chief Executive, Michael O'Leary, said:
"This is a very significant milestone for Ryanair and the aviation industry in Europe. It clearly establishes the standards which other airlines can’t match but which, on a day to day basis, Ryanair is reaching and surpassing.
“Unlike so many of Europe’s high fare airlines, Ryanair delivers what passengers really want, low fares, high frequency, No.1 on-time flights. This is why Ryanair receives less than one complaint per 1000 passengers carried and that’s why our traffic is growing every year by over 30% whereas the high fare airlines are carrying less and less passengers. Passengers want punctuality, friendly service, rapid response to complaints, ticket flexibility and above all, low fares. The industry standards have now been established, let the other airlines see if they can match them. We intend to and we are celebrating our commitment by announcing the biggest ever give away of free seats in Europe.
“To celebrate the launch of this charter, we are offering 1 million free seats from London on flights from 1st October through to 17th December, all the passenger has to do is pay the taxes. There are free flights available every day during that period, with a million in total - hardly enough to satisfy everyone - so book early as there is undoubtedly going to be phenomenal demand.
RYANAIR CELEBRATES LAUNCH OF CUSTOMER CHARTER WITH 1 MILLION FREE SEATS
Ryanair, Europe's only low fares airline, today unveiled its unique customer service charter and celebrated the launch with a spectacular promise to give away up to 1 million free seats across its 76 route European network over the next 3 months (all that passengers have to pay is the taxes).
Ryanair's customer charter sets new standards for the industry in relation to punctuality, customer service, and above all, a commitment to low prices, the three standards which air passengers really care about.
Ryanair’s charter includes commitment to selling the lowest fare at all times, reducing fares below the competitors special offers, selling all tickets on a one way basis to avoid restrictive return conditions, allowing passengers to change flight times and make name changes, to operate the quickest check-in service, to provide a No.1 on-time performance and to ban over bookings. These are commitments which are conspicuously absent from the so called “Customer Service Charter” published by the high fare airlines last year. As usual the high fare airlines just talk about service, at Ryanair we deliver it.
Ryanair is the only airline to support the EU’s proposal to publish statistics on a monthly basis for all airlines in relation to punctuality, bags lost and number of passenger complaints. This is published on a monthly basis by U.S. airlines and facilitates the direct comparison of customer service by each airline against its peers. Once again British Airways, British Midland and Virgin Atlantic have all flatly refused to publish their statistics because they are worse than Ryanair or other low fares carriers. Once again we call on all of these airlines to publish these statistics so that passengers can verify for themselves exactly who gives the best customer service and lowest fares in this business.
Customer service in Ryanair is acombination of:
1. Safety
2. Very low prices
3. No.1 punctuality
4. New modern aircraft
5. Efficient, uncrowded airports
6. Friendly, hospitable on-board service
Launching the charter today in London, Ryanair's Chief Executive, Michael O'Leary, said:
"This is a very significant milestone for Ryanair and the aviation industry in Europe. It clearly establishes the standards which other airlines can’t match but which, on a day to day basis, Ryanair is reaching and surpassing.
“Unlike so many of Europe’s high fare airlines, Ryanair delivers what passengers really want, low fares, high frequency, No.1 on-time flights. This is why Ryanair receives less than one complaint per 1000 passengers carried and that’s why our traffic is growing every year by over 30% whereas the high fare airlines are carrying less and less passengers. Passengers want punctuality, friendly service, rapid response to complaints, ticket flexibility and above all, low fares. The industry standards have now been established, let the other airlines see if they can match them. We intend to and we are celebrating our commitment by announcing the biggest ever give away of free seats in Europe.
“To celebrate the launch of this charter, we are offering 1 million free seats from London on flights from 1st October through to 17th December, all the passenger has to do is pay the taxes. There are free flights available every day during that period, with a million in total - hardly enough to satisfy everyone - so book early as there is undoubtedly going to be phenomenal demand.
Too mean to buy a long personal title
If you follow the link, you get to a comparative table of "Ryanair" and "High Fare Airlines" services. Under "Rapid response to passenger complaints" they have Ryanair - "Yes (7 days)", High Fare Airlines - "No (28 days)".
Easy to do, of course, when you've got 4 people (or is it now 5?) churning out identikit letters to complaining pax telling them to, as it were, "go forth and multiply".
Easy to do, of course, when you've got 4 people (or is it now 5?) churning out identikit letters to complaining pax telling them to, as it were, "go forth and multiply".
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Caractacus has said
"Having their cake and eating it perhaps?
If Ryanair wish to be listed as UK FTSE 100 company then they strengthen the case for regulation by the CAA."
The reverse is actually true as it stands.
FR is de jure an Irish company and has IAA regualtion. The FR case is STRENGTHENED by denial of listing on FTSE 100 as they have a primary listing Ireland and by association the CAA case is WEAKENED.
Q.E.D.
You obviously didn't get that ploy then? They don't wish to be listed on the FTSE.
1. What they wanted was to hit out at BA and point and laugh. ACHIEVED
2. Strengthen their case against the CAA.
ACHIEVED
3. And of course that usual bonus - FREE PUBLICITY.
ACHIEVED
It's a war out there...
"Having their cake and eating it perhaps?
If Ryanair wish to be listed as UK FTSE 100 company then they strengthen the case for regulation by the CAA."
The reverse is actually true as it stands.
FR is de jure an Irish company and has IAA regualtion. The FR case is STRENGTHENED by denial of listing on FTSE 100 as they have a primary listing Ireland and by association the CAA case is WEAKENED.
Q.E.D.
You obviously didn't get that ploy then? They don't wish to be listed on the FTSE.
1. What they wanted was to hit out at BA and point and laugh. ACHIEVED
2. Strengthen their case against the CAA.
ACHIEVED
3. And of course that usual bonus - FREE PUBLICITY.
ACHIEVED
It's a war out there...
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Yep, and most people are starting to realise its a phoney war, hence the belated attempt by FR to introduce a 'customer service charter' a whole year after everybody else did it! The low costs are getting an awful lot of bad press in the UK now as people realise that the only service you'll get with FR is cheap, cheap tickets.
taking the bull......
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That's the point though Hans Solo. Well made.
Ye see air travel is no longer the exclusive preserve and Sir W Fotherington Smythe. It's the bus or train analogy. Cheap fares - cheap airline. Expensive fares - expensive airline.
The press is regularly biased and the stories factually unfounded or skewed. That is more of a casue for concern in my view.
Yeah, we will leave that out.
Hogg
Ye see air travel is no longer the exclusive preserve and Sir W Fotherington Smythe. It's the bus or train analogy. Cheap fares - cheap airline. Expensive fares - expensive airline.
The press is regularly biased and the stories factually unfounded or skewed. That is more of a casue for concern in my view.
Yeah, we will leave that out.
Hogg
Last edited by Hogg; 19th Sep 2002 at 15:30.
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Very noticeable absent from their charter are points like:
We will make sure your luggage reaches the same destinations as its owner at the same time. If we should fail to so, we will - AT NO COST to you - bring your luggage to a place of your choice
We will facilitate interlining of baggage between any 2 FR flights
We will compensate you inconviniences suffered in the unlikely event of our flights running late.
We will provide transportation to London at standard train fares should our flights arrive at STN after the last departture of the regular trainservice.
We will make sure your luggage reaches the same destinations as its owner at the same time. If we should fail to so, we will - AT NO COST to you - bring your luggage to a place of your choice
We will facilitate interlining of baggage between any 2 FR flights
We will compensate you inconviniences suffered in the unlikely event of our flights running late.
We will provide transportation to London at standard train fares should our flights arrive at STN after the last departture of the regular trainservice.
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Ryanair didn't get where it is by offering more services than it feels it needs to. However, where it has been seen to fall down is in not providing sufficient and timely information to customers to make alternative arrangements. Perhaps they should at least offer one point of contact at each of its airports to provide information on their flights during the hours that passengers may be reasonably expected to require that information.
As for providing trains for delayed flights, I can understand the point being made in relation to Stansted, but it's really an issue for the BAA and WAGN trains to sort out.
As for providing trains for delayed flights, I can understand the point being made in relation to Stansted, but it's really an issue for the BAA and WAGN trains to sort out.
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"Offering services they dont need to"
Well, if I check in for a FR flight with suitcase, then the assuption is that, as part of the "contract", I aswell as my suitcase gets delivered timely to the right distination at the same time.
If FR breaks the contract (ie misplace/leave behind my suitcase) I should be compensated. Compensation being they rejoin me and suitcase. Afterall They broke a contract not I.
Well, if I check in for a FR flight with suitcase, then the assuption is that, as part of the "contract", I aswell as my suitcase gets delivered timely to the right distination at the same time.
If FR breaks the contract (ie misplace/leave behind my suitcase) I should be compensated. Compensation being they rejoin me and suitcase. Afterall They broke a contract not I.
Last edited by Hogg; 19th Sep 2002 at 15:33.
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This is what their Terms and Conditions say:
8.6.3 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
8.6.3 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
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Interesting reading.
However I have on several occasions arrived at FR destinations without luggage, only to be told that when luggage arrives (day after) that it had to be collected at airport. Bit of a tough one when that means traveling 100+km each way to get there.
However I have on several occasions arrived at FR destinations without luggage, only to be told that when luggage arrives (day after) that it had to be collected at airport. Bit of a tough one when that means traveling 100+km each way to get there.