Airlines, Airports & Routes Topics about airports, routes and airline business.

Ryanair-10

Old 23rd Aug 2019, 13:02
  #1561 (permalink)  

 
Join Date: Jan 2003
Location: Bourton-on-the-Water
Posts: 871
Huffpost says
Ryanair Named UK's Worst Brand For Customer Service
Ryanair has been rated the worst firm for customer service out of 100 British brands according to new Which research. The consumer watchdog asked 4,000 members to rank the worst brands, with the budget airline coming out on top due to unhelpful staff and bad handling of customer complaints.
https://www.huffingtonpost.co.uk/ent...yBrief23082019

Or go directly to Which if you're a subscriber.

airsound
airsound is offline  
Old 23rd Aug 2019, 13:35
  #1562 (permalink)  
 
Join Date: Nov 2002
Location: Brighton uk
Posts: 814
Sorry but I wouldn’t get to alarmed by the results

1 ) Which Magazine that had 4000 grumbly old “ Victor Meldrews “ read and comment on

2 ) That 4000 readers also read the Daily Mail and hate anything English

3 ) Average age 78
MARKEYD is offline  
Old 23rd Aug 2019, 13:40
  #1563 (permalink)  
 
Join Date: Feb 2018
Location: Wolverhampton
Posts: 485
Originally Posted by MARKEYD View Post
Sorry but I wouldn’t get to alarmed by the results

1 ) Which Magazine that had 4000 grumbly old “ Victor Meldrews “ read and comment on

2 ) That 4000 readers also read the Daily Mail and hate anything English

3 ) Average age 78
Leary wouldnt care anyway. Only the bottom line interests him.
sixchannel is offline  
Old 23rd Aug 2019, 18:05
  #1564 (permalink)  
 
Join Date: Aug 2007
Location: West Yorkshire
Posts: 604
Being slated by Which?, O`Leary would regard as little more than free publicity..
paully is offline  
Old 23rd Aug 2019, 18:37
  #1565 (permalink)  
 
Join Date: Jun 2013
Location: Yorkshire
Age: 54
Posts: 65
They provide a reliable regular bus service, not a luxury coach once a week - which and its readers need to get real.
G-FORZ is offline  
Old 23rd Aug 2019, 18:56
  #1566 (permalink)  
 
Join Date: Nov 2008
Location: Darkest Surrey
Posts: 5,860
Originally Posted by airsound View Post
Huffpost says

https://www.huffingtonpost.co.uk/ent...yBrief23082019

Or go directly to Which if you're a subscriber.

airsound
Which? has in excess of 1.5 million members and 4000 replied.

It hasn't got any credibility in its surveys and hasn't had for decades and uses press releases as yet another method of adding on subscribers. Unlike other surveys there is no proof of a single person answering the survey 1.) they have ever flown Ryanair 2.) involved in contacting Ryanair customer services.

Yet UK media quote them as Gospel.
racedo is offline  
Old 23rd Aug 2019, 21:13
  #1567 (permalink)  
 
Join Date: Feb 2016
Location: london
Posts: 72
Ryanair confirms that will close 4 bases in Spain next January.

https://www.brecorder.com/2019/08/24...xt-year-union/
Lon12 is offline  
Old 24th Aug 2019, 07:29
  #1568 (permalink)  
 
Join Date: Sep 1999
Location: UK
Posts: 631
One can’t help but wonder how quickly will those airports become new bases for other airlines in the group that are on a lower cost base?
FlyboyUK is offline  
Old 24th Aug 2019, 12:19
  #1569 (permalink)  
 
Join Date: Jul 2006
Location: STANSTED & MANCHESTER
Posts: 1,689
Personally I think it’s a mix of the Jet2 effect and the Max aircraft issues.
daz211 is offline  
Old 24th Aug 2019, 14:25
  #1570 (permalink)  
 
Join Date: Mar 2019
Location: Uk
Posts: 91
Originally Posted by FlyboyUK View Post
One can’t help but wonder how quickly will those airports become new bases for other airlines in the group that are on a lower cost base?
lower lower cost than ryanair?
2Para is offline  
Old 24th Aug 2019, 14:46
  #1571 (permalink)  
 
Join Date: Aug 2016
Location: Oban, Scotland
Posts: 1,144
I suspect that now their staff are on proper contracts and therefore more expensive than casual labour, that their cost base is much the same as their competitors. How does Wizz pay its staff?
inOban is online now  
Old 24th Aug 2019, 16:43
  #1572 (permalink)  
 
Join Date: Nov 2008
Location: Darkest Surrey
Posts: 5,860
Originally Posted by daz211 View Post
Personally I think it’s a mix of the Jet2 effect and the Max aircraft issues.
Nope

More of a contant willingness to review what they are doing, what is working, what is not, what needs to change quickly and slowly and doing it. No resting on Laurels but getting better all the time and not being wedded to history.

In addition there are 4 people seeking MOL's job in 2022.
racedo is offline  
Old 24th Aug 2019, 16:59
  #1573 (permalink)  
 
Join Date: Feb 2009
Location: UK
Posts: 247
Originally Posted by daz211 View Post
Personally I think it’s a mix of the Jet2 effect and the Max aircraft issues.
Definitely
FR was my only real LCC choice for years out of BHX/EMA.
Maybe 30+ flights but now I have now stopped using them completely.
Jet2 beats them into a cocked hat.Price,their own,not Agency staff, aircraft, timings -the lot
SSF
ssflyer is offline  
Old 24th Aug 2019, 17:53
  #1574 (permalink)  
 
Join Date: Jul 2006
Location: STANSTED & MANCHESTER
Posts: 1,689
Originally Posted by racedo View Post
Nope

More of a contant willingness to review what they are doing, what is working, what is not, what needs to change quickly and slowly and doing it. No resting on Laurels but getting better all the time and not being wedded to history.

In addition there are 4 people seeking MOL's job in 2022.
Thats my point, Jet2 have given people a choice and they are all over the canaries, hence making Ryanair review what is not working “for them” the Jet2 effect.
daz211 is offline  
Old 24th Aug 2019, 18:56
  #1575 (permalink)  
 
Join Date: Feb 2018
Location: Wales
Posts: 761
Originally Posted by daz211 View Post


Thats my point, Jet2 have given people a choice and they are all over the canaries, hence making Ryanair review what is not working “for them” the Jet2 effect.
except that the UK isn't Ryanairs only market they fly from all over western Europe to the canaries.
PDXCWL45 is offline  
Old 24th Aug 2019, 19:24
  #1576 (permalink)  
 
Join Date: Jul 2006
Location: STANSTED & MANCHESTER
Posts: 1,689
I’m aware of the route network, however the UK holiday market especially in the south East is / was massive to Ryanair, in the past few years Jet2 has stomped all over Ryanair on almost all holiday routes and it doesn’t look like they have any intention of slowing down anytime soon.
daz211 is offline  
Old 24th Aug 2019, 19:40
  #1577 (permalink)  
 
Join Date: Jul 2015
Location: UK
Posts: 478
Originally Posted by paully View Post
Being slated by Which?, O`Leary would regard as little more than free publicity..
Best free advertising! Profit is king.
mik3bravo is offline  
Old 24th Aug 2019, 19:58
  #1578 (permalink)  
 
Join Date: Feb 2018
Location: Wales
Posts: 761
Originally Posted by daz211 View Post
I’m aware of the route network, however the UK holiday market especially in the south East is / was massive to Ryanair, in the past few years Jet2 has stomped all over Ryanair on almost all holiday routes and it doesn’t look like they have any intention of slowing down anytime soon.
But the difference is though that Jet2 focus more on the package side of the business now while Ryanair are more flight only. Jet2 seems to be effecting TUI and TCX more than Ryanair. Has there been any big cuts to the holiday market's from Ryanair from the South east?
PDXCWL45 is offline  
Old 25th Aug 2019, 11:42
  #1579 (permalink)  
 
Join Date: Nov 2008
Location: Darkest Surrey
Posts: 5,860
Originally Posted by daz211 View Post
Thats my point, Jet2 have given people a choice and they are all over the canaries, hence making Ryanair review what is not working “for them” the Jet2 effect.
Not in the slightest. Jet2 after a different market segment and it is a UK centric brand that people know zero about in Europe.

In 2018 Jet2 fly 12 million people, in Juy 2019 Ryanair flew 14.8 million.
racedo is offline  
Old 25th Aug 2019, 14:08
  #1580 (permalink)  
 
Join Date: Nov 2005
Location: Cardiff
Posts: 616
Originally Posted by daz211 View Post
I’m aware of the route network, however the UK holiday market especially in the south East is / was massive to Ryanair, in the past few years Jet2 has stomped all over Ryanair on almost all holiday routes and it doesn’t look like they have any intention of slowing down anytime soon.
What routes does FR operate with aircraft based in the Canaries to the UK where there's an overlap with Jet2. I would've thought any Canaries routes from STN/LTN would be operated by aircraft based in the UK, which is then irrelevant to the closure of the Canaries bases.
caaardiff is offline  

Thread Tools
Search this Thread

Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.