Manchester-2
Join Date: Aug 2016
Location: Oban, Scotland
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The customer is almost always right, even if they're wrong. If they don't follow the rules it's because the rules weren't clear and simple, and that's not their fault.
Remember the distinction between communication and broadcasting. The former requires that the information has not just been received but also understood. And that's the responsibility of the organisation, not the customer.
Remember the distinction between communication and broadcasting. The former requires that the information has not just been received but also understood. And that's the responsibility of the organisation, not the customer.
Join Date: Jan 2010
Location: Stockport
Age: 56
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Security staff
Went through T1 at MAN yesterday afternoon
Security staff were friendly, polite and efficient even though it was a busy B/H Friday afternoon. Despite many unprepared PAX I didn't see anyone of them loose their cool. I must admit I find MAN security staff do a great job under a lot of pressure and no I don't know anyone who works there. You can't just employ anyone off the street to do this job, and like with many jobs in the UK there are labour shortfalls because of EU citizens deciding to leave the UK after outcome of the EU referendum. That people voted for Brexit is hardly the fault of them or MAN.
Security staff were friendly, polite and efficient even though it was a busy B/H Friday afternoon. Despite many unprepared PAX I didn't see anyone of them loose their cool. I must admit I find MAN security staff do a great job under a lot of pressure and no I don't know anyone who works there. You can't just employ anyone off the street to do this job, and like with many jobs in the UK there are labour shortfalls because of EU citizens deciding to leave the UK after outcome of the EU referendum. That people voted for Brexit is hardly the fault of them or MAN.
Join Date: Jan 2008
Location: The foot of Mt. Belzoni.
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DomyDom, what a ridiculous statement. (As is your post No. 1725). Net migration from The EU was 87,000 in the 12 months to March 2018. Overall net Global migration to The U.K. was 270,000 over the same period.
Source: ONS Figures.
Source: ONS Figures.
Some 226,000 EU citizens came to the UK and 138,000 EU citizens left in the year to the end of March.
If those that left were in established (by that I mean trained and experienced in role) jobs then replacements are not necessarily automatic and quick. But you are correct, we can't blame the mess at MAN on Brexit...not yet anyway.
Is it possible that security at MAN as well as all UK airports adhere to the same very strict CAA governance...
me I could be drinking liquid explosives and trying to blow myself up. I had no problem doing as he said but it was the zeal and the attitude that was frightening.
There is a calm and a rationale that you find at some airports that MAN had lost entirely. The gentlemen told me in no uncertain terms that MAN not only met DfT guidelines but went further and did things “the right eay, the Manchester way”. Now that sort of fear is driven from the top. Some airports help you through and only put barriers where they have to, MAN consciously go the extra mile to put barriers in your way, the MAN way. And IMHO T3 is the worst passenger experience in the first world.
For the first time in a long time I travelled with my wife, using hand luggage only yet with toiletries. We read the rules and chose to use a high quality clear plastic bag belonging to my wife with a zip fastener. It contained all our toiletry needs for several days.
We were forced downstairs in T1 to go through security and on arrival at a 'counter' were told of different rules; i.e. one airport supplied translucent plastic per person. They were too small for our goods, although stripping out the non-liquid stuff meant we got through. But the attitude and random changing of the rules was inexcusable.
I fail to understand why MAG do not use all the security lanes on the main level. As a regular passenger who arrives at the airport only say an hour before the flight, I rarely have enought time to do more than buy more than a coffee, but many people see the airport experience as the start of their holiday and expect to buy expensive things in 'Duty Free'. Surely processing passengers through more quickly and easily means they have more time to buy things in the departure lounge. This should more than compsensate for the loss of the income from Fast Track through security.
We were forced downstairs in T1 to go through security and on arrival at a 'counter' were told of different rules; i.e. one airport supplied translucent plastic per person. They were too small for our goods, although stripping out the non-liquid stuff meant we got through. But the attitude and random changing of the rules was inexcusable.
I fail to understand why MAG do not use all the security lanes on the main level. As a regular passenger who arrives at the airport only say an hour before the flight, I rarely have enought time to do more than buy more than a coffee, but many people see the airport experience as the start of their holiday and expect to buy expensive things in 'Duty Free'. Surely processing passengers through more quickly and easily means they have more time to buy things in the departure lounge. This should more than compsensate for the loss of the income from Fast Track through security.
Join Date: Jun 2011
Location: Ainsdale
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We were forced downstairs in T1 to go through security and on arrival at a 'counter' were told of different rules; i.e. one airport supplied translucent plastic per person. They were too small for our goods, although stripping out the non-liquid stuff meant we got through. But the attitude and random changing of the rules was inexcusable.
I fail to understand why MAG do not use all the security lanes on the main level. .
I fail to understand why MAG do not use all the security lanes on the main level. .
Join Date: May 2005
Location: U.K
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[QUOTE In all the years I have worked as professional pilot I can not ever remember coming across someone who appeared to be from another EU country who was working in airport security in the UK. ][/QUOTE]
There are many of East European stock working at MAN Security and perform just as competently as any English born and bred staff
There are many of East European stock working at MAN Security and perform just as competently as any English born and bred staff
Join Date: Mar 2009
Location: Eas Anglia
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I don't have the inside track on Manchester to know where the blame lies but I do know that Manchester Airports reputation is becoming even more tarnished.
Taxiways crumbling
Buckets out for water
Security queues
Baggage hold ups
Delays getting to car parks
Vile toilets
Thank goodness we are treated as a backwater otherwise we would be on the BBC every week.
Personally I'm sick of an anonymous airport spokesperson saying "this" or an airport spokesperson saying "that".
Who is in charge ?
The board dont own Manchester they are lodgers passing thru, but whilst they are there they are running the show.
Please someone get a bloody grip!!!
Taxiways crumbling
Buckets out for water
Security queues
Baggage hold ups
Delays getting to car parks
Vile toilets
Thank goodness we are treated as a backwater otherwise we would be on the BBC every week.
Personally I'm sick of an anonymous airport spokesperson saying "this" or an airport spokesperson saying "that".
Who is in charge ?
The board dont own Manchester they are lodgers passing thru, but whilst they are there they are running the show.
Please someone get a bloody grip!!!
Join Date: Jan 2010
Location: Stockport
Age: 56
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Join Date: Jan 2010
Location: Stockport
Age: 56
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In all the years I have worked as professional pilot I can not ever remember coming across someone who appeared to be from another EU country who was working in airport security in the UK.
Can you not keep your remoaning of this forum, we wouldn't want it to become like BBC news twitter would we.
Can you not keep your remoaning of this forum, we wouldn't want it to become like BBC news twitter would we.
Join Date: Jul 2015
Location: Scotland
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I don’t know how he’s not met any EU nats working at Airport Security but from my experience working closely MAG, AGS, GIP and LHR airport Security staff. All these airport groups employ EU Nats. It’s not a reserved post for GBR Nats so Irish, Poles and the like are legally allowed to work in that role.
Last edited by GLAEDI; 29th Aug 2018 at 07:29.
Join Date: Jan 2010
Location: Stockport
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Council Van, you haven't wound me up but we will have to agree to differ on Brexit. Time will tell if Brexit is a success. Thank you for your kind offer for me to come up front by the way. And now back to aviation news....
Last edited by DomyDom; 30th Aug 2018 at 20:00. Reason: Update