LIVERPOOL-3
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Join Date: Sep 2005
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A warning to other airport users.
I recently had a rental with Europcar. I refulled the car to its maximum at a pertrol station in L24 near to the airport. The pump cut out because the tank was full. The guage did not show 8/8. It showed 7/8. Upon returning the car I showed my receipts to the agent and he explained that the vehicle had a known fault. He said that he would take the vehicle to get pertol and it would be evident that once he attempted to fill up the vehicle that it would accept no more fuel. I was told to sign the return form since he could only document what was visible on the display - however he said that if the vehicle would accept no more fuel it would not result in a charge.
I was focused on signing to confirm there was no damage. Having heard of such scams. Perhaps I should have wrote I did not agree to the fuel reading.
Well, low and behold. I was charged for fuel. I've made a complaint to Europcar.
I understand that an agent / contractor is not the responsiblitiy of the airport, but I thought it may be helpful to warn others.
It does not present a positive impression. I'm often at the airport so the desk can expect a visit to discuss the matter.
The amount is trivial. Its the principal.
Does anyone have any other sugegsted course of action?
I recently had a rental with Europcar. I refulled the car to its maximum at a pertrol station in L24 near to the airport. The pump cut out because the tank was full. The guage did not show 8/8. It showed 7/8. Upon returning the car I showed my receipts to the agent and he explained that the vehicle had a known fault. He said that he would take the vehicle to get pertol and it would be evident that once he attempted to fill up the vehicle that it would accept no more fuel. I was told to sign the return form since he could only document what was visible on the display - however he said that if the vehicle would accept no more fuel it would not result in a charge.
I was focused on signing to confirm there was no damage. Having heard of such scams. Perhaps I should have wrote I did not agree to the fuel reading.
Well, low and behold. I was charged for fuel. I've made a complaint to Europcar.
I understand that an agent / contractor is not the responsiblitiy of the airport, but I thought it may be helpful to warn others.
It does not present a positive impression. I'm often at the airport so the desk can expect a visit to discuss the matter.
The amount is trivial. Its the principal.
Does anyone have any other sugegsted course of action?
Last edited by lfc84; 13th Apr 2017 at 22:00.
Join Date: Sep 2001
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What has this got to do with Liverpool Airport?
I understand that an agent / contractor is not the responsiblitiy of the airport, but I thought it may be helpful to warn others.
Join Date: Nov 2006
Location: Southampton
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I still see no reason for it to be posted under Liverpool Airport, this situation could have occurred at any location.
The Liverpool thread is a quiet one as it is without pointless posts.
Now if it concerned a new airline or a new route announcement fair enough!
I recently used LPL for the first time (I live 150 miles away), and was impressed. Compared to south-east airports it is uncrowded, spacious and efficient. Car parks close to the terminal, decent hotels close by (one even opposite the terminal), short walks to the aircraft.
My only negative - and it's minor - is that the waiting area for UK Border is too small. Two arrivals meant that the queue snaked up the stairs.
The reason for my choice of LPL was that I saved almost £400 on similarly-timed flights from Bristol or Gatwick.
My only negative - and it's minor - is that the waiting area for UK Border is too small. Two arrivals meant that the queue snaked up the stairs.
The reason for my choice of LPL was that I saved almost £400 on similarly-timed flights from Bristol or Gatwick.
Join Date: Aug 2007
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Under patronised or not, it's still a much more pleasant experience, as a passenger than many of its competitors. Everything close at hand, plenty of airside facilities. Ok no airbridges and often queueing on return at immigration, which the airport is trying to address. But what price do you put on a better travelling experience?
Anyone can fill a plane these days....... you stimulate demand. But by stimulating demand you normally end up selling very cheap fares and as chaps1954 says, that leads to poor yield.
Of course, it might not be indicative of the routes outlook. If it's a new route, those cheap fares can be a hook to stimulate demand and then they may rise as the route grows and matures.
Of course, it might not be indicative of the routes outlook. If it's a new route, those cheap fares can be a hook to stimulate demand and then they may rise as the route grows and matures.
Join Date: May 2008
Location: Liverpool
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I appreciated and agreed with your post, smashing Airport to fly from but the Passport control needs sorting.
There's nothing tribal about my comments. My employer is successful at both MAN and LPL and long may that continue because I want my colleagues to have job security wherever they are based.
My comment about anybody being able to fill a plane is a sentiment regardless of whether it is MAN or LPL.
What I will say is that on the few occasions I frequent the LPL forum, there are some who get needlessly defensive. It's an airport for heavens sake.
My comment about anybody being able to fill a plane is a sentiment regardless of whether it is MAN or LPL.
What I will say is that on the few occasions I frequent the LPL forum, there are some who get needlessly defensive. It's an airport for heavens sake.