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Old 16th Feb 2002, 22:58
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Thumbs down RyanAir Connecting Flights

My neighbours told me of their mates that got a Really good deal with RyanAir. Dublin- Stanstead-Rome, 2 hours between flights. All went well until they were badly delayed out of Rome. Missed their flight to Dublin, RyanAir refused to put them on another flight until they shelled out £110 each, they were told that each sector is considered a new sector and it was tough that their flight was delayed and they missed the connection from Stanstead. They are not amused.
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Old 16th Feb 2002, 23:05
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Unhappy

Confusious, he say: Read the small print....

It's all there in print (text)when you buy the ticket. It says Ryanair is an A to B airline. Any connection flight you take is considered as a seperate flight. Any missed connections are not their fault.

Low price tickets come with alot of small print. It is definately buyer beware. People would do well to read the conditions attached to their travel and understand the catches and limitations. This applies to low priced tickets from low & high cost operators.
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Old 16th Feb 2002, 23:30
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You get what you pay for they say... BA is not that bad at all...
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Old 17th Feb 2002, 00:38
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In FAQs on Ryanair website, they advise passengers not to book connecting tickets with Ryanair. Point to point only. Would they have booked had they known that?
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Old 17th Feb 2002, 01:16
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Red face

Needless to say they will not be darkening their single sector doors again.
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Old 17th Feb 2002, 01:21
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Angel

READ THE SMALL PRINT!
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Old 17th Feb 2002, 01:39
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And ye said to them..."Let that be a f***'in lesson to ya....yee eejits".

Love it...the more the merrier.

The future of aviation...my arse!

[ 16 February 2002: Message edited by: maxalt ]</p>
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Old 17th Feb 2002, 03:31
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Think you'll find all the low-cost's sectors are sold 'point to point',a higher flexible fare will allow changes but most people head straight for the cheapest, then when it goes wrong they pull out the ol 'Watchdog' handbook and expect the full service airline treatment!
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Old 17th Feb 2002, 05:10
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Oh, for heavens sake !!!!

Somebody (in this case a neighbours mate <img src="rolleyes.gif" border="0"> ) tries to buy a service that is not offered. This service is subsequently not provided.

Give the Ryanair bashing a rest for a while.
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Old 17th Feb 2002, 05:21
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Grunt, I am very confused and maybe I am missing something but the posting is written as if both flights are with Ryanair and you say "were badly" and "Missed their flight to Dublin" and "flight was delayed", note ALL in past tense, I think I am right in saying that the Ryanair Stansted to Rome route has yet to get underway and will not commence until April 4th 2002.

As they say don't let facts get in the way of a good story especially when it concerns Ryanair or easyJet! <img src="confused.gif" border="0">

[ 17 February 2002: Message edited by: dwlpl ]</p>
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Old 17th Feb 2002, 05:41
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yup this 'are lo-cost's ripping us off?' is getting boring. Heres an example randomly chosen of how they don't.. .One way May 15th 2002 London to Aberdeen. .easyJet Flight 141 £17:50p. .BA Flight 1306 £183:50p

check on similar route pairs on other airlines its the same. Lo cost is point to point, book early enough, get a low fare, just like it says on the tin!. According to easyJet's site they took something like 7 million pax last year, so they must be satisfying quite a few customers, who are able to read and understand their terms and conditions.
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Old 17th Feb 2002, 18:30
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The point Grunt made was valid, and it wasn't about budget bashing (unlike some posts above, which read like BA bashing). Ryanair is sometimes cheaper than BA, BA is sometimes cheaper than Ryanair, but that's not really relevant to the point being discussed.

Many punters do not understand the way airlines work, and it is too easy for those of us in the industry to 'assume' that passengers know that these airlines are point to point. Most passengers would not have the foggiest idea what that means. But then Ryanair know this, don't they. I mean they still take the bookings.

I assume that his type of detail is verbally highlighted each time such a booking is made or the website has a pop up when such a booking is made, otherwise it would really be a bit dis-genuine of these operators to cite the small print when things go wrong.

It is the type of thing the general public would expect from a dodgy car dealer, not from a properly run airline.

Budget airlines are good for one sector flights only, but the general public does not know this.

The point Grunt made is perfectly valid, it is not Budget bashing.
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Old 17th Feb 2002, 21:56
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I too am a bit suspicious about this. When I missed my Trieste flight and in turn missed my STN connection it cost me £25 stg per sector... I suspect that FR said what happens with another airline is none of our business - did your mate hike it up to Pisa or something as I didn't think FR Rome flights had started yet either.

[Edited having checked ryanair.com - FR don't fly from there (Ciampino) until 4Apr02.]

[ 17 February 2002: Message edited by: MarkD ]</p>
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Old 17th Feb 2002, 23:15
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The "point to point" service with the low-cost airlines is a valid point, but the thing that springs to my attention, as has been pointed out, is that Ryanair DO NOT fly to Rome at present. That route starts in early April.

What is the first posting trying prove when the more knowledgable ones re. Ryanair and its route network know what the facts are? Or is the posting being malicious in hoping no one would notice?

Perhaps the moderators have an opinion on this type of posting?

[ 17 February 2002: Message edited by: dwlpl ]</p>
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Old 18th Feb 2002, 01:47
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When I missed a flight Stansted-Prestwick in December, I was given a seat on the next flight free of charge. The girls at the check-in desk couldn't have been more helpful <img src="rolleyes.gif" border="0">
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Old 18th Feb 2002, 01:56
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Hmm BA bashing? can't see any in the above posts, I've made a direct factual comparison, but made no derogatory comment that I'm aware of, if thats what you're alluding to fppf!. Grunt and his neighbours appear to be unsure of where and when they are travelling as they are complaining about destinations not yet served by Ryanair if I read the other posting correctly!. Regardless, if they had read the terms and conditions when they booked, just a click away on the booking page fppf!, they would have read Ryanairs recomendation not to even book connecting services on Ryanair!, you can't put it much plainer than that for the poor little darlings.

I wonder fppf what part of the aviation industry you work in? your postings are frequently negative on lo-cost airlines, and from a pax perspective, which you mention on several issues, yet above its 'those of us in the industry', not having a go, just curious.....

[ 26 February 2002: Message edited by: Hogg ]</p>
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Old 18th Feb 2002, 02:20
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Yo Guys, having done my homework with regard this route Cia-Stn, it dont start until April 4th, so im closing this thread as i feel its a bit inapproriate at the moment <img src="wink.gif" border="0">

However as many of you pointed out, on their website they do recommend you dont book onward flights with them.

Anyway best of luck to Ryanair on these new and exciting routes. <img src="tongue.gif" border="0">
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