Chaos at Terminal 5
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Kudos to the Captain, the only thing holding the whole ship together is the Nigels on the front line and the cabin crew who support them. If I had been SLF on that flight I would have been mollified, as they were all in the mess together.
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Like the moderators I too felt the "T5 Chaos" thread was totally going off at a tangent.
Pprune exists to give rumours & news on aviation matters, not giving air time to peoples personel gripes and ego building.
So lets now have some sanity please.
Why did the T5 changeover fail so dismally.? The building is magnificant of that there is no doubt, but was it fully ready and fit for purpose, or was it let down by the people given the job of running it.?
Or were the people given the job of running it insufficiently trained,? lets face it most complex systems need some time to master. If the staff were just given a few short training periods at the new facility then what has happened in the last week was inevitable.
ie management failure.
As to the future, what will happen when BA moves all services from T4 at the end of this month, will the terminal again be found wanting.?
One problem I do foresee in the future, is either say a major power failure or bomb scare knocking out the whole terminal for a while, or much more likely a major traffic snarl up, accident etc, on the M25 close to the terminal. As this is the only significant road access into the facility, then having all your eggs in one basket could be a dangerous strategy for BA.
Pprune exists to give rumours & news on aviation matters, not giving air time to peoples personel gripes and ego building.
So lets now have some sanity please.
Why did the T5 changeover fail so dismally.? The building is magnificant of that there is no doubt, but was it fully ready and fit for purpose, or was it let down by the people given the job of running it.?
Or were the people given the job of running it insufficiently trained,? lets face it most complex systems need some time to master. If the staff were just given a few short training periods at the new facility then what has happened in the last week was inevitable.
ie management failure.
As to the future, what will happen when BA moves all services from T4 at the end of this month, will the terminal again be found wanting.?
One problem I do foresee in the future, is either say a major power failure or bomb scare knocking out the whole terminal for a while, or much more likely a major traffic snarl up, accident etc, on the M25 close to the terminal. As this is the only significant road access into the facility, then having all your eggs in one basket could be a dangerous strategy for BA.
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Magnificent building, perhaps, but I feel that it may be too small. Within a short time, if traffic figures increase, it might become full, even without the Australian and Spanish services which will migrate to T3.
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The T5 thread was hijacked by a single-issue poster, and then the bulk of the posts then became an ego-battle between that poster and others contributing. The thread was taken so far off topic by this battle that it was not worth continuing with, and needed serious editing to keep it on track.
The editing should take place earlier. The majority of posters do not realise this, and cry "Free Speech!" when that is most fundamentally NOT the imperative that should apply in here. That is why the site continually gets dragged off-topic, and dragged down.
You want "Free Speech?" Start your own site, and you've got it. Otherwise put up and shut up.
Sorry, but that is exactly how it should be. This site is too big to be left to the random element these days.
The editing should take place earlier. The majority of posters do not realise this, and cry "Free Speech!" when that is most fundamentally NOT the imperative that should apply in here. That is why the site continually gets dragged off-topic, and dragged down.
You want "Free Speech?" Start your own site, and you've got it. Otherwise put up and shut up.
Sorry, but that is exactly how it should be. This site is too big to be left to the random element these days.
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BAeng, You don't know some of our loaders well enough then. The majority of the guys work damn hard, but a small l minority group cause big big problems for the rest of us, you've only got to be around about 45 mins to an hour before shift change.
As for some of your earlier posts, yes BA management seriously screwed up, along with the usual helpful BAA, BUT are you seriously saying that groundstaff don't cause some of these problems?? I think not.
People who live in glasshouse....
As for some of your earlier posts, yes BA management seriously screwed up, along with the usual helpful BAA, BUT are you seriously saying that groundstaff don't cause some of these problems?? I think not.
People who live in glasshouse....
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The T5 thread was hijacked by a single-issue poster, and then the bulk of the posts then became an ego-battle between that poster and others contributing.
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pasoundman 31
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With the news this morning that BAA/BA hope to run their first 100% day in T5 I wish them all the best.. as a wannabe SFO and as your average piece of SLF, but yet proud to be British, i really hope things improve.... although I quite fancy a career with another "British" flagship.... surely, all UK reg. guys/gals don't really want to see T5 flop ?!
Chin up BA..
Chin up BA..
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Sorry for the drift, but.
Public interest can be very short lived.
This thread has more posts than the BA038 thread, and now at about 80% of views, would guess views will out do the 038 by next weekend.
Good luck to all the passengers and staff in T5 today !!!
Public interest can be very short lived.
This thread has more posts than the BA038 thread, and now at about 80% of views, would guess views will out do the 038 by next weekend.
Good luck to all the passengers and staff in T5 today !!!
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T5 ...Actually been there yet ?????
Travelled BA 2 days ago through T5 and the place is fantastic .Lets not forget the terrible inconvenience that people have experienced with cancelled flights ,baggage etc etc but honestly check in ,security all very very quick and hassle free .airside is awesome spacious and both Club lounges are superb .Had a glimpse at First Class lounges and the "Concorde Lounge " too both very very smart .Hope that BA staff get this all worked out and that T5 is recognised as a brilliant piece of design and something Britain can be proud of !
BTW I am not BA staff!!
BTW I am not BA staff!!
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T5 contd
Hi ZFT ,just had a club class ticket and went to north lounge . It was at the opposite end to the departure gate and en route to South lounge asked BA staff to have a peep they are justifiably proud of their new facilities and showed us around .It is really impressive
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Well there are about eight BA T5 departures showing as "Please contact your airline" on www.heathrowairport.com right now, which normally means they are cancelled, so does that mean the widely announced 100% attempt for today has failed?
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Yep just announced on the radio news, all baggage at T5 is now being sorted manually and some flights to be cancelled.
When will BA learn? It doesn't matter whether today's failure is down to BA or BAA. Achieve a full day's service, and THEN announce it to the press. This continual putting out of statements about what they're HOPING to achieve and then FAILING again is just adding to the farce.
When will BA learn? It doesn't matter whether today's failure is down to BA or BAA. Achieve a full day's service, and THEN announce it to the press. This continual putting out of statements about what they're HOPING to achieve and then FAILING again is just adding to the farce.
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I got back from T5 yesterday. Flew down from MAN on Wed afternoon with just a carry on (didnt want to risk it). The flight out was an hour and a qtr late because the inbound aircraft had been delayed due to loading baggage at Heathrow (the Captain said he thought they had brought most of the bags up). Going through T5 as an arriving pax was ok. I had no luggage but found my way out and got the hire car no problem.
Coming back we were badly late getting to the airport because of that large car park they call the M25. Checking in was a doddle and I must say the BA staff were superb with my friend who was flying to Edi and whose flight was due to go 30 mins after we arrived. They fast tracked him through and he made it. The statement about passing through the security in ten mins is an absolute joke. If all the arches and scanners were operating you might have had a chance but because BAA chose to only three operating southside one of which was for business and first class pax then the whole operation took forty mins.
We were bussed to the aircraft which was sitting on the sattelite and boarded on time. There was a few problems loading luggage which put us a bit behind but the main problem was the ramp crew had moved on which of course delayed us for an hour because they couldnt remove the steps of unhook the jetty.
From what I saw on T5 it is a massive step forward from T1 though and I think with time it will settle down to a pretty smooth operation.
One question though and it may be a daft one, why is the 757 fleet still operating from T1, is it just the routes they fly or somthing else?
Coming back we were badly late getting to the airport because of that large car park they call the M25. Checking in was a doddle and I must say the BA staff were superb with my friend who was flying to Edi and whose flight was due to go 30 mins after we arrived. They fast tracked him through and he made it. The statement about passing through the security in ten mins is an absolute joke. If all the arches and scanners were operating you might have had a chance but because BAA chose to only three operating southside one of which was for business and first class pax then the whole operation took forty mins.
We were bussed to the aircraft which was sitting on the sattelite and boarded on time. There was a few problems loading luggage which put us a bit behind but the main problem was the ramp crew had moved on which of course delayed us for an hour because they couldnt remove the steps of unhook the jetty.
From what I saw on T5 it is a massive step forward from T1 though and I think with time it will settle down to a pretty smooth operation.
One question though and it may be a daft one, why is the 757 fleet still operating from T1, is it just the routes they fly or somthing else?
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Originally Posted by Rob Courtney
One question though and it may be a daft one, why is the 757 fleet still operating from T1, is it just the routes they fly or somthing else?
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T5 Baggage System Crashes
http://news.sky.com/skynews/article/...311835,00.html
P.S. If you want a containerised system, you'll have to buy an A321.
No possibility in the 757.
P.S. If you want a containerised system, you'll have to buy an A321.
No possibility in the 757.
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Another baggage cock-up
Predictable really.
Maybe BA management should just SHUT UP and announce it's working when it really is working ?
What a bunch of useless loonies they are ! They're completely out of touch with reality. The entire board should have to work the desks, baggage etc THEMSELVES for a few days to see how it works.
Maybe BA management should just SHUT UP and announce it's working when it really is working ?
What a bunch of useless loonies they are ! They're completely out of touch with reality. The entire board should have to work the desks, baggage etc THEMSELVES for a few days to see how it works.
Last edited by pasoundman; 5th Apr 2008 at 14:02.