Jet2 - 3

[Envoy320]

It is how it works and untill that stops the system just won't change.

they will always find a way around it......

[TSR2]

Quote from Conti Onepass

no point ringing up to enquire cos the call centre is in india, and when u ring they r really not helpfull at all

Yes that is true but if you write to Customer Services in Leeds you will get a prompt response.

[TSR2]

Quote from deltahotel9

If you have no choice but to pay for something it should be included in the base fare

Fully agree but they get round it by making it a variable charge (£6 for on-line check-in, £12 airport check-in) so it would be difficult to incorporate into the basic fare.

[Envoy320]

Fully agree but they get round it by making it a variable charge (£6 for on-line check-in, £12 airport check-in)

Does the law not require them to add on the £6 compulsory online check in fare and then add another "optional" £6 for checking in at the airport??

just a thought...

[TSR2]

Good Point Envoy320.

[TSR2]

Ametyst2

Charter services have plenty of add-on charges

Recently flew charter with MON and the only add-on was meals and they were optional.

[MUFC_fan]

Does the law not require them to add on the £6 compulsory online check in fare and then add another "optional" £6 for checking in at the airport??

just a thought...

Just like Ryanair. I made this point before but seems we don't abide by laws set by Brussels!

[righthandrule]

Lets clear this up, this is the check in pricing structure:

Online Check In - Hand Luggage - Free
Online Check In - Hold Luggage - £3
Airport Check In - Hand Luggage - £3
Airport Check In - Hold Luggage - £6

The Check in fee cannot be included in the base fare as it is a variable cost. However don't try pull a fast one and select online check in then turn up to the airport not checked in, as you will be charged for the fee to use the airport check in desk. Should you turn up checked in but lost/didn't print out a boarding pass we will print you one out free of charge (Ryanair charge £40 to print out a boarding pass!!)

The best way to do it for a party of 2+ is to simply book only the amount of bags you need (you can get a lot in a case weighing 22kg's) and for the rest of the group select online check in.

[kingdee]

OLCI

So e.g. you check in on line who ask,s the security questions when you used to check in at the desk ? Or is this just passing the buck back to the Security staff?

[conti onepass]

security questions

you answer the questions on line when you check in

[Envoy320]

Got to be bonkers flying Jet2 with all the snide add ons

Why are they snide?

what makes them more snide than the Ryanair add-ons, the easyjet add-ons, the thomson add-ons, the TCX add-ons, the flybe.........

i could go on for ever.......

They are not snide add-ons they are optional. READ carefully when booking and the price will be clear before you pay.

[righthandrule]

Its all well and good complaining about Jet2's fees but here is a BA style comparison of Jet2's fees and Ryanair's fees.

Based on LBA-BCN (Jet2) and LBA-GRO (Ryanair) on 1st/2nd September, online check in with one bag.

Base Fare - £0.99 (Jet2) - £0 (Ryanair)
Taxes - £9 (J2) - £31.56 (Ryanair)
Check In Fee - £6 (J2) - £5 (Ryanair)
Bags - £9.99 (22kg J2) - £10 (15kg Ryanair)
Payment Fee (Debit Card) - £2.49 (J2) - £5 (Ryanair)

Total - £25.47 (J2) - £51.56 (Ryanair)

Extra Fees

Airport Check in + 1 bag - £15.99 (J2) - £50 (Ryanair)
Excess baggage - £8/kg - (J2) - £15/kg (Ryanair)
Name Change - £27.50 - (J2) - £100 (Ryanair)
Boarding Card Re issue - Free (J2) - £40 (Ryanair)
Sports Equipment - £20 (J2) - £30 (Ryanair)
Instrument - £22.50 (J2) - £30 (Ryanair)

I know who I would rather travel with, and not have a rather hefty transport charge to get me to Barcelona after the flight, but I do have a slight bias. Not that Jet2 don't have some bad points ...!

A lot of staff think that Jet2 have wasted a load of time (and money) on the whole 'A great deal friendlier' image for the company, but today was a classic example of how it is working. At LBA Check in all extra legroom seats were on buy one - get one free or half price for a single passenger.(£10 for a 4 hour flight to Cyprus) Fastrack Check In, Security fastrack and a meal deal onboard for £15. Needless to say sales were up 3x the normal level.

[Ernest Lanc's]

Originally Posted by TSR2

Fully agree but they get round it by making it a variable charge (£6 for on-line check-in, £12 airport check-in) so it would be difficult to incorporate into the basic fare.

That I doubt will be the case for much longer TSR2 - Jet2 will almost certainly go down the line of one line check in only. So the charge would be easy to incorporate.

Originally Posted by take_off

Still says free online checkin on jet2 homepage?

Fooled me as well. But when you do a mock book in, the charge is there from the start. Made a right fool out of me the way they did it.

[MUFC_fan]

I personally just look at what the final price is and just select what I need (bags etc.)

I doesn't make a difference whether they include it in the price - I still have to pay the same! So I just look at the final price and then make a decision.

[Ernest Lanc's]

MUFC_fan

That's very true, the amount is the same no matter what. But I could see how some people would look at the £3-00 charge as an extra charge, and could be put off.

It has not affected me thus far as I booked before this new charge, and am prepared for it in the future. But if I was Jet2 I would no rely on people being so understanding, and incorporate the charges into the base charge as soon as is feasible, because they have to get rid of airport check in first.

[take-off]

while the argument about the way airlines advertise flights will go on and on, personally i think they should not be allowed to advertise a flight at 99p when you have absolutely no chance of getting it at that price once taxes have been added on, how airlines get away with this sort of practice i dont know, any other company would have been pulled by either trading standards or the asa by now, its like seeing an advert for tesco selling beans for 39p then finding you have a check out fee, shelf filling fee, fee for using a basket, etc..the list is endless... yes can understand the baggage fees being left off.. but really why they cant advertise a flight (baggage free) with taxes included as a basic flight price, cant be that difficult surely, and before people say well charges are different at different airports, then airlines should be made to state in the adverts where these flights are from and what days they are available, which they rarely do.

[righthandrule]

take-off, i completely agree. It is however possible to get the advertised fare, but it is very very hard! I have only ever managed to get the very very cheap fares once with Ryanair on one of those 1p jobs, Jet2 has had some issues before about its website and prices it offers and now makes it possible to purchase flights at the advertised fare.

As per advertised the website you can very easily (virtually every day in August/September) go to Amsterdam for example, for £2.99 all in. Providing you travel with hand luggage only, check in online and do not pre select your seat and pay by solo or electron card. I use the Jet2 website daily and increasingly you are able to get flights for the base advertised price, i dont use the Ryanair site much but it seems that no matter what you do you have to pay the check in fee so it is not ever possible to get a flight at the advertised price.

Its beyond me how Jet2 make any money on the LBA - AMS/DUS/BFS as they average loads of around 90 passengers which around 50 are hand luggage only online check in passengers.

[Ernest Lanc's]

I say "it's hard".
In my experience 99p flights are always at obscure times when you can't possible use them. Families with kids at school have no chance.

When I see the bargains on Jet2 or other sites, I don't even bother to look anymore.

[righthandrule]

I say "it's hard".

Yeah it is diffucult to find a decent timed flight for a very cheap price, but as Ryanair have shown in the past that people wil give up pretty much anything to get where they want to go cheaply. I guess until someone puts a stop to it all airlines will still advertise the lowest fares that are difficult to get.

To be honest I do not think Jet2 will go the Ryanair route and get rid of check in desks, a lot of the Greek/Turkish/Med holiday spot flights are sold as packages/block bookings by travel agents and as far as a lot of people are concerned, more often than not don't even know who they are flying with until they get to the airport - ask them if they have checked in online and they just look at you like you are from outer space.

[Ernest Lanc's]

Originally Posted by righthandrule

more often than not don't even know who they are flying with until they get to the airport[ - ]ask them if they have checked in online and they just look at you like you are from outer space.

Good point. I think that this particular group of passengers will get a surprise at the airport when they are asked to cough up £6-00 each.

The problem here is that if package holiday passengers aren't asked to cough up, that would be discriminating against Internet pax, and Jet2 is a dot com airline.

On the other hand those buying package holidays won't have the chance to check in on line, so they will lose out not being given the option of the £3 check in on line charge, which is half the airport check in charge.
Good point, there has to be an answer.