Thomas Cook
Join Date: Nov 2005
Location: Coastal
Posts: 527
Likes: 0
Received 0 Likes
on
0 Posts
Several recent posts have been moved to Passengers Forum.
One has to wonder why someone would ask a travel agent or customer service related question on an anonymous website and rely on the accuracy of the answer.
Wouldn't it make more sense to call the people you are paying for the flight and ask them?
Thomas Cook Questions
One has to wonder why someone would ask a travel agent or customer service related question on an anonymous website and rely on the accuracy of the answer.
Wouldn't it make more sense to call the people you are paying for the flight and ask them?
Thomas Cook Questions
Join Date: Jul 2006
Location: STANSTED & MANCHESTER
Posts: 1,893
Likes: 0
Received 0 Likes
on
0 Posts
Join Date: Nov 2004
Location: scotland
Posts: 760
Likes: 0
Received 0 Likes
on
0 Posts
Daz211
i think you will find that this has nothing to do with Thomas Cook Airlines. It is infact the tour operator they have issues with. Ryanair have been going on about travel companies marking up there fares for ages. Dont quite get why they have an issue as they are still getting money, granted not the marked up price. However it really is upto the customer who they book with.
i think you will find that this has nothing to do with Thomas Cook Airlines. It is infact the tour operator they have issues with. Ryanair have been going on about travel companies marking up there fares for ages. Dont quite get why they have an issue as they are still getting money, granted not the marked up price. However it really is upto the customer who they book with.
Join Date: Jan 2005
Location: BRISTOL
Posts: 763
Likes: 0
Received 0 Likes
on
0 Posts
As an ex travel agent, heres one simple question....Would you work for free? Answer is more than likely to be no, so if you have a customer that comes in to your shop wanting to fly to a ryanair destination, you have checked all other alternatives, made phone calls and the only choice left is ryanair, the customer has no personal internet access and wishes you to book the flight for them, would you do it for free after spending all that time with them? or would you charge a nominal fee?
Obviously on this occasion we dont know the ins and outs of the booking, the fee seems quite high, which may be a bit naughty, however where I was the same small fee applied not only to FR but to EZY, Baby, BE or any other carrier that doesnt pay agents anything, when explained to customers they're usually happy to pay for it as it saves them a lot of hassle, the agency i used to work for (one of big 3) put a complete stop to FR bookings across the company after MOL's rant last year, very suprised this agency didnt as well.
On the flip side if your a good enough travel agent you should be able to add on some other bits and bobs to up your commision, for example hotels, currency, car hire, attraction tickets, insurance etc...
Maybe MOL should take the example of EZY and try to work with these agencies, surely the more options for passangers to book their flights the better?
Its a bit off topic but as GOLDENEYE says a travel agency/tour op issue and not airline, but thought i'd just put my 2 pennies worth in, all the best TCX thread.
Obviously on this occasion we dont know the ins and outs of the booking, the fee seems quite high, which may be a bit naughty, however where I was the same small fee applied not only to FR but to EZY, Baby, BE or any other carrier that doesnt pay agents anything, when explained to customers they're usually happy to pay for it as it saves them a lot of hassle, the agency i used to work for (one of big 3) put a complete stop to FR bookings across the company after MOL's rant last year, very suprised this agency didnt as well.
On the flip side if your a good enough travel agent you should be able to add on some other bits and bobs to up your commision, for example hotels, currency, car hire, attraction tickets, insurance etc...
Maybe MOL should take the example of EZY and try to work with these agencies, surely the more options for passangers to book their flights the better?
Its a bit off topic but as GOLDENEYE says a travel agency/tour op issue and not airline, but thought i'd just put my 2 pennies worth in, all the best TCX thread.
Join Date: Apr 2008
Location: WALES
Age: 57
Posts: 126
Likes: 0
Received 0 Likes
on
0 Posts
TCX at CWL
Tried TCX for the first time this winter as an alternative to TOM - on the whole ok except for a duff aircraft on the outbound - toilet at the front u/s and so was the inflight entertainment!!..and this was half term hols - kids not impressed. Queue for the toilets at the rear half way down the length of the aisle at one point. We thought we were on a locost carrier!
Inbound made up for it - all working on the return flight. I hope they expand at CWL to give us more choice.Anyone know any plans for expansion?
Inbound made up for it - all working on the return flight. I hope they expand at CWL to give us more choice.Anyone know any plans for expansion?
Join Date: Oct 2006
Location: Duxbai
Posts: 122
Likes: 0
Received 0 Likes
on
0 Posts
Well as someone speaking from the inside, the plans for this summer are much more stable than last. The majority of the merger issues are through and 'mostly' over with. The schedule is busy but workable and the engineers should have sufficient time to be able to cope with the tech issues.
Last summer was a nightmare but it was always going to be so, with 2 huge carriers coming together so quickly. We have thought through our plan and rather than retrench, we are building on the strength of being part of a vertical organisation. i.e TCX
You can never plan for the unseen, but I for one am looking forward to this summer with a lot less trepidation than last summers debacle. It was a shambles, fair and square and had little to do with those actually running the airline but was more a result of achieving synergies already promised to the city.
I wish my colleagues in TOM/FC all the best but feel they may still have a lot of pain to bear, and it aint nice!!!
Last summer was a nightmare but it was always going to be so, with 2 huge carriers coming together so quickly. We have thought through our plan and rather than retrench, we are building on the strength of being part of a vertical organisation. i.e TCX
You can never plan for the unseen, but I for one am looking forward to this summer with a lot less trepidation than last summers debacle. It was a shambles, fair and square and had little to do with those actually running the airline but was more a result of achieving synergies already promised to the city.
I wish my colleagues in TOM/FC all the best but feel they may still have a lot of pain to bear, and it aint nice!!!
Join Date: Apr 2008
Location: Canada
Posts: 45
Likes: 0
Received 0 Likes
on
0 Posts
TCX Flight Consolidation
Appreciate if anyone can answer the following:
TCX advertises Fri and Sat flights in May, YVR to MAN. If they can only fill half of the two flights, when would they consolidate the two, and which flight would be dropped?
TCX advertises Fri and Sat flights in May, YVR to MAN. If they can only fill half of the two flights, when would they consolidate the two, and which flight would be dropped?
Join Date: Nov 2004
Location: scotland
Posts: 760
Likes: 0
Received 0 Likes
on
0 Posts
Niallo
These flights are very unlikely to be consolodated in to one aircraft, as it will be required to fly back to the UK. Also these are operated as a scheduled service and are not charter flights. They are also operated under an Air Transat codeshare in addition to the TCX flight number.
These flights are very unlikely to be consolodated in to one aircraft, as it will be required to fly back to the UK. Also these are operated as a scheduled service and are not charter flights. They are also operated under an Air Transat codeshare in addition to the TCX flight number.
Join Date: Nov 2006
Location: London Heathrow (LHR)
Posts: 198
Likes: 0
Received 0 Likes
on
0 Posts
Apparently a decision is to be announced this summer regarding the replacement for our Boeing 752s which are going off of lease over the next year or so, and 4 Airbus A320s which are coming toward the end of their lease.
Join Date: Nov 2004
Location: scotland
Posts: 760
Likes: 0
Received 0 Likes
on
0 Posts
I assume for a 757 replacement they will be looking at more A321 as its the closest to the size. Then again the Canadian flights contract is pretty lucrative for them, so they may opt to extend the leases on the ER 757's anyway.
I guess any decision will be a groupwide order for the UK, Belgian, Scandinavian and Germans fleets.
I guess any decision will be a groupwide order for the UK, Belgian, Scandinavian and Germans fleets.
Join Date: Apr 2008
Location: Manchester
Age: 47
Posts: 18
Likes: 0
Received 0 Likes
on
0 Posts
I very much doubt we'll see an order for A321s! They may be the closest in size to the 757, but with the decline of so many operators and tour operators, an exact replacement isn't so necessary. Besides, a lot of the 757s have a few more years left in them yet.
Join Date: Nov 2006
Location: London Heathrow (LHR)
Posts: 198
Likes: 0
Received 0 Likes
on
0 Posts
As mentioned, although the A321 is fine capacity wise to replace the B757, there are a number of missions that the Airbus cannot do, which makes it an unattractive replacement. The word from the last webchat was that a decision is being made to replace as many as 10 aircraft whose leases end over the next year or so, which apparently is 6 757s and 4 A320s. Whether they extend their leases or bring in new types or new examples hasn't been announced, but it was suggested that the airline is in talks with both manufacturers angling for the best deal. Presumably, this would affect Thomas Cook in Belgium and Scandinavia, as well as Condor's fleet too.
Join Date: Oct 2008
Location: NW
Posts: 187
Likes: 0
Received 0 Likes
on
0 Posts
To be honest, I don't think there is an aircraft that is comparable to the 757 when you look at the routes it can operate....
Tricky one to solve really......
The obvious way is 767 or A330 for the canadian routes but that means increasing the capacity....
OR
A321 / B737 ......and sell the canadian flights to a 3rd party.....
I know which my money is on.....and it isn't on growth!
Tricky one to solve really......
The obvious way is 767 or A330 for the canadian routes but that means increasing the capacity....
OR
A321 / B737 ......and sell the canadian flights to a 3rd party.....
I know which my money is on.....and it isn't on growth!
Join Date: Jan 2007
Location: UK
Posts: 749
Likes: 0
Received 0 Likes
on
0 Posts
I for one know what you mean.
The B738 doesnt compare to the B752, even though some airlines replace the B738 with B752. I mean, at these stages TCX are only getting rid of a few B752, so luckly they wont be selling out to other companies for Canada routes yet, I would have thought that the B752 that go might even be replaced by B739ER
The B738 doesnt compare to the B752, even though some airlines replace the B738 with B752. I mean, at these stages TCX are only getting rid of a few B752, so luckly they wont be selling out to other companies for Canada routes yet, I would have thought that the B752 that go might even be replaced by B739ER
Join Date: Sep 2007
Location: UK
Posts: 20
Likes: 0
Received 0 Likes
on
0 Posts
Interview
Has anyone got interview coming up next week for the position of cabin crew, based at LGW?
I applied few days ago and got phone call today asking me to come for interview next tues at 15:30
I applied few days ago and got phone call today asking me to come for interview next tues at 15:30
Last edited by FlyingFromTheUK; 16th Apr 2009 at 17:59.
