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Old 17th Sep 2006, 17:57
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Yet once again:

Why did Ryanair refuse my mother a wheelchair?

On Friday night my mother was flying from Pisa to Dublin, and unable to walk due to a sudden hip injury, she asked Ryanair for a wheelchair at the airport to help her board: they refused. And I'd like to know why.

The customer wrote a letter to CEO Michael O'Leary and published it here.

I'd like to comment on that.

Our lives consist of pieces, like a puzzle game. These pieces reflect all our experiences with variety of people we met, events and places we witness. To build the puzzle of life we use different kinds of blocks according to our personal estimation. Some features, situations or behaviors we consider good, other things are for us neutral or negative. We build our image of everything, institutions as well, airlines are not an exception.

Ryanair has been perceived as positive by many; it's cheap and affordable for the great majority of people, it is mostly punctual as well, it allows the clients save considerable amount of money they can spend later at the destination. However, the bargain price as the only argument is just not enough for many others. Expressing it sparingly, the Ryanair's imperfectness pertains to the vast territory of customer relations that for FR is seemingly insignificant. The carelessness about what happens to some of the passengers traveling aboard of their planes is unfair and cannot last (for their own sake as well). Such carelessness comes always at a price, albeit the cost is not measurable directly in euros or pounds.

There are just a few things that every airline has to avoid. Harsh or aversive behaviours in the interpersonal relationships (especially while dealing with children, disabled or sick people) always produce unproportional amounts of contradictory publicity that costs much more then it is worth, even in terms of money.

As such things happen, more and more people keep adding the negative pieces to the puzzle while building the Ryanair's image in their minds. Considering its ambitions to overpass others and become a leader in Europe, RYR should change its conduct right away, not allowing the potential customers to look for other carriers. It's still possible to prevent a shift in mind of many customers from any degree of acceptance or even admiration towards much more negative attitudes which are usually hard to reverse.

Keeping its image positive, as passenger-friendly airline, should in my opinion become one of Ryanair's priorities.

PS. My apologies for a possible roughness of this difficult text (I'm not a native English speaker).
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Old 18th Sep 2006, 11:36
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Originally Posted by airhumberside
I wonder if there will be another announcement since there is nothing on the frequency of Stockholm or on what Canary Islands will be served?
Regarding Stockholm, it is possible that Ryanair have been awaiting the general election results in Sweden. Now that it seems that the opposition will be taking power, and cutting taxes, and probably binning the proposed aviation tax , thus we can expect this new route to become available in the booking engine...

However, I think Ryanair is simply rushing to reveal all their great plans for Dublin so as to undermine and damage Aer Lingus in the run up to their Stock market floatation
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Old 19th Sep 2006, 11:37
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THIS HAS NOT BEEN ANNOUNCED !


But the word leaking out of Dublin is that RIGA will be next base.
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Old 19th Sep 2006, 11:42
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Originally Posted by daz211
THIS HAS NOT BEEN ANNOUNCED !


But the word leaking out of Dublin is that RIGA will be next base.
When will be annunced?

And about new possible route from Riga base?
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Old 19th Sep 2006, 11:46
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Sorry I dont know any more, as I have said (leaking out) of dublin in the last 30min or so.
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Old 19th Sep 2006, 11:48
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Hi Daz any leaks as to what the Canary Islands route (s) will be?
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Old 19th Sep 2006, 12:33
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No sign off this news on Ryanairs website yet? and I cant see any news about it anywhere

James
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Old 19th Sep 2006, 12:36
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Bremen

Bremen Airport seem to think that they have also been picked for a base:

http://www.airport-bremen.de/
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Old 19th Sep 2006, 12:44
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manston airport

do you not know anything about aviation news or announcements ?
I thought everyone knew, the news gets leaked, the whole world gets to know the news, and then it gets put on the airlines website.

My post at 1300 ish was from a news report
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Old 19th Sep 2006, 13:00
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whats all this about then ?

Ryanair needs a new base outside Europe to allow expansion, the low-cost airline has announced.

The carrier is not currently able to operate services that fly for longer than four-and-a-half hours due to the type of aircraft it uses.

However, new bases outside Europe would allow Ryanair to develop a network for passengers to travel to Europe, Africa and Asia, according to reports.

"When we want to go outside of the EU Open Skies area, we will need to have a base somewhere else with aircraft on a different register.

For example, If we had a base in Russia, we will put some aircraft into Russia on the Russian register. It would mean nothing except that we'd have more flexibility to fly outside of Europe," the same would also be true to Asia and Africa.
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Old 19th Sep 2006, 13:01
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Ryanair had a flight (FR003 and FR004) between Dublin and Bremen today, with a 1 hour press conference in between.
German media is full of information about this - most information not correct ;-) - so it should be true...
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Old 19th Sep 2006, 13:04
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Official Press Release from BRE - this effectively rules out the much speculated MAD base with BRE and RIX the next two bases. RIX should be announced officially earlly in 2007 according to the timeline communicated by Ryanair recently.

Summary:

- built-up of base to three aircraft, starting spring 2007
- 15 destinations, among them destinations in the UK, Ireland, "northern Europe", Italy and the "Iberian Peninsula". Clear hint at a London destination.
- Ryanair to pay full airport fees, state taxes, ATC costs, allowing the airport to make a profit form the operation as well (yeah yeah....)


[QUOTE]Europas Nummer 1 bei preiswerten Flügen hat sich für Bremen als neuen Standort entschieden. Die irische Gesellschaft Ryanair wird ab Frühjahr 2007 schrittweise drei fabrikneue Boeing 737-Flugzeuge in der Hansestadt stationieren.

Der vorläufige Flugplan weist 15 neue Destinationen auf, darunter viele neue Geschäftsreiseverbindungen nach Großbritannien, Irland, Nordeuropa und Italien. Speziell für Urlauber: Die iberische Halbinsel wird dann auch wieder nonstop ab Bremen erreichbar sein.

Bremens Airport begrüßt das Engagement der Iren ausdrücklich. Ryanair wird durch ihren sehr hohen Bekanntheitsgrad dazu beitragen, die Wahrnehmung und Bedeutung Bremens in Europa erheblich zu stärken. Für die Stadt und die Region sind daher erhebliche positive wirtschaftliche Effekte zu erwarten. Neben den direkten und indirekten arbeitsmarktpolitischen Effekten wird Bremens Bedeutung auch als Kongressstadt erheblich aufgewertet.

Der Luftverkehrsmarkt hat sich in den letzten zwei Jahren erheblich verändert. Low-Cost-Carrier befördern neben Privatreisenden immer mehr Geschäftsreisende. Marktforschungsuntersuchungen der Flughafen Bremen GmbH hatten dies auf der Londonroute explizit nachgewiesen. Zum anderen übernimmt Ryanair Zielregionen auf der iberischen Halbinsel, die von anderen Fluggesellschaften aufgegeben wurden.

Bremens Airport hatte sein Low-Cost-Konzept im Amtsblatt der EU europaweit und ergebnisoffen ausgeschrieben. Ryanair hat mit seiner Bewerbung die Bedingungen des Airport Bremen akzeptiert und den Zuschlag erhalten. Ryanair bezahlt voll alle anfallenden Flughafenentgelte sowie die staatlichen Engelte wie Luftsicherheitsgebühr und die Gebühren der Flugsicherung. Dass sich das Engagement der Ryanair auch für den Flughafen Bremen lohnt, belegt ein
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Old 19th Sep 2006, 13:18
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Originally Posted by daz211
do you not know anything about aviation news or announcements ?
I thought everyone knew, the news gets leaked, the whole world gets to know the news, and then it gets put on the airlines website.

My post at 1300 ish was from a news report
Yes I do know a lot about aviation news but like lots off forums say dont belive PPrune If you had a link to that news site I belive you at moment I dont

James
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Old 19th Sep 2006, 13:28
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Bremen base has now been announced on the Ryanair site:

London 2 x daily

Oslo 1 x Daily

Barcelona 4 x week

Murcia 4 x week

Tampere 4 x week

Venice 4 x week

Pisa 3 x week

Riga 3 x week

Verona 3x week
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Old 19th Sep 2006, 13:55
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Originally Posted by virginblue
15 destinations, among them destinations in the UK, Ireland, "northern Europe", Italy and the "Iberian Peninsula".
Ryanair:
From April 2007 Ryanair will base two Boeing 737 aircraft in Bremen followed by a third in September 2007
So I expect the third aircraft which will only arrive in Bremen next September will be used to operate 6 more destinations, since only 9 were revealed today.
I'm also assuming that the Irish destination will be Dublin...
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Old 19th Sep 2006, 22:07
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Bremen schedule

There's a gap in the Bremen schedules:

Aircraft 1
1-3-5-7 Stansted, Tampere, Olso, Stansted
-2-4-6- Stansted, Riga, Olso, Stansted

Aircraft 2
1-3-5-7 Murcia, Girona, Venice
-2-4-6- *NOTHING IN THE MORNING until 1350*, Pisa, Verona
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Old 19th Sep 2006, 22:08
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Nope it dont work but as you can see BREMEN has been named Ryanairs new base and no sign off Riga maybe next year

James
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Old 19th Sep 2006, 23:10
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Riga

Todays announcement that Lithuanian Airways are to commence a Vilnius SNN service makes it almost inevitable that new Baltic routes will open into SNN and ORK. With Ryanair based at both SNN and ORK it seems only a matter of time before Latvians living in Munster will be able to fly directly home. Aerlingus could also fly to Riga from Cork if they base a 5th 320 there.
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Old 20th Sep 2006, 15:21
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Its being reported on taxiway alpha that PIK to EIN is axed before it begins and being replaced with Derry
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Old 20th Sep 2006, 17:15
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Originally Posted by Charlie Roy
There's a gap in the Bremen schedules:

Aircraft 1
1-3-5-7 Stansted, Tampere, Olso, Stansted
-2-4-6- Stansted, Riga, Olso, Stansted

Aircraft 2
1-3-5-7 Murcia, Girona, Venice
-2-4-6- *NOTHING IN THE MORNING until 1350*, Pisa, Verona
Any rumors about new route to put in this gap?
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