MyTravel- I thought it was all getting better?
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Join Date: Aug 2000
Location: Liverpool based Geordie, so calm down, calm down kidda!!
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MyTravel- I thought it was all getting better?
I thought about using JetBlast, but I guess I will get some more sensible answers here. I avoided MYT in recent years because of the financial situation, but with all seeming well, i took the plunge and booked with them last november to Florida in May. Last night I paid the final balance, but the invoice showed zeros for the outbound flight. This worried me so I tried to find out why today.
What a disaster that was, at first I was told the flight had not been confirmed. Two hours on hold, then I was told oh, well, er, I cant deal with this and was treated to another long hold and no answer. I am now told the flight is cancelled and I dont have a holiday, oh and didnt anyone call you??? Luckily they are offering my money back.
Could someone please tell me why after 4 months and taking my money 12 hours earlier, this can happen? I actually applied to them recently for a FO post, with customer service like this, they cannot hope to survive.
What a disaster that was, at first I was told the flight had not been confirmed. Two hours on hold, then I was told oh, well, er, I cant deal with this and was treated to another long hold and no answer. I am now told the flight is cancelled and I dont have a holiday, oh and didnt anyone call you??? Luckily they are offering my money back.
Could someone please tell me why after 4 months and taking my money 12 hours earlier, this can happen? I actually applied to them recently for a FO post, with customer service like this, they cannot hope to survive.
Join Date: Jan 2006
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Too common. Jetsgo was taking peoples money right up untill they shut everything down. Left Thousands of people stranded far away from (my parents included) and left Many more without vacations. Then, the other airlines, to get my parents home, doubled the price to do so.
You get what you pay for..... um, well, sometimes you get what you pay for.
You get what you pay for..... um, well, sometimes you get what you pay for.
Join Date: May 2002
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Beattle:
I really do not think that the Jetsgo scenario can be compared to Mytravel.
Many things change with the programme around this time of year, too much capacity, not enough, slots, a/c changes the lot.
I have sent JayTeeto a pvt msg to get a full understanding of what has happened. It may be a case that they planned for say 4 flights a week but now they only going to operate 3 and the customers that are affected may have been given and option to either change dates or the original date that they had, MyTravel may have just bought an allocation of seats instead of operating a half empty flight due to too much capacity on that route. So could have been for a variety of reasons.
Besides, had we not had such a increase in fuel charges this year, the group as a whole would have been just in proffit which is a big change from being deep in the red.
So I am confident things are on the up, many changes have taken place across the company including the flight programme so may have just been a change that was not acceptable to the customer, hence the full refund.
Cheers
I really do not think that the Jetsgo scenario can be compared to Mytravel.
Many things change with the programme around this time of year, too much capacity, not enough, slots, a/c changes the lot.
I have sent JayTeeto a pvt msg to get a full understanding of what has happened. It may be a case that they planned for say 4 flights a week but now they only going to operate 3 and the customers that are affected may have been given and option to either change dates or the original date that they had, MyTravel may have just bought an allocation of seats instead of operating a half empty flight due to too much capacity on that route. So could have been for a variety of reasons.
Besides, had we not had such a increase in fuel charges this year, the group as a whole would have been just in proffit which is a big change from being deep in the red.
So I am confident things are on the up, many changes have taken place across the company including the flight programme so may have just been a change that was not acceptable to the customer, hence the full refund.
Cheers
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I have replied to the PM and it is very helpful, however it was not just a change unacceptable to the customer. The only reason I found out about the cancellation was because I badgered the company until they told me. I would accept a date change but they could not offer it today. I just want a holiday 
Join Date: May 2002
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Did you book direct with MyTravel or with a travel agent? The usual case in these scenarios is the tour operator will inform clients that booked direct, and inform travel agents who people booked through. Then your travel agent has to inform you. Usually you are offered a full refund or change your dates etc...
Either way there has been a masss breakdown of communication here somewhere...
Either way there has been a masss breakdown of communication here somewhere...
Join Date: Oct 1999
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Jayteeto, what a lot of bo!!*%&$ to go from a flight being cancelled to being unable to survive!
If you applied for an FO position I hope you have the guts to write and remove your application with your reasoning!
Logical thought is required on a flight deck.
If you applied for an FO position I hope you have the guts to write and remove your application with your reasoning!
Logical thought is required on a flight deck.
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What do you mean, same old people?? I have been a pilot for 20 years professionally, most of it military, so I know about cowboy outfits!! I have never never never criticized MYT before. For gods sake, I wanted to work for them!! The gripe was not the cancellation, it was that they allowed me to pay the final balance when the holiday was cancelled, then still didn't bother their a**e to contact me. I still wouldn't know about the cancellation now!! The problem is that when you treat people like this, they vote with their feet. At work today, I told my story and 3 out of 5 people there said, its your own fault, everybody knows what they are like.
Torque 2, I know all about logical thought. Logic says, treat your customers like s**t and they don't come back. Yes, I feel strongly enough that I will not be seeking employment. Bury your head if you want.......
Torque 2, I know all about logical thought. Logic says, treat your customers like s**t and they don't come back. Yes, I feel strongly enough that I will not be seeking employment. Bury your head if you want.......
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IT Cancellations/reschedules
Jayteeto,
You obviously have little understanding of IT tour operations. The 'problems'
you have experienced are not unique to MYT. I would respectfully suggest you remove all integrated operators from your CV target list and stick to the LOCO's. Their level of customer service is without doubt far superior
Rgds
The Moss
You obviously have little understanding of IT tour operations. The 'problems'
you have experienced are not unique to MYT. I would respectfully suggest you remove all integrated operators from your CV target list and stick to the LOCO's. Their level of customer service is without doubt far superior
Rgds
The Moss
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Ballymoss, yes, you are right, I really dont know the ins and outs of tour operations. I might just pack the ATPL A away and stick with helicopters. How the public percieve a company is actually more important than the truth in cases like this, sadly perception seems to be poor. I will say again though, they didnt tell me!!! Why?? Surely, no-one on this website can defend that behaviour. To say this is normal practice is appalling!!
LOCOs? I know what you are trying to say, but I never brought that up in my posts. Communicate with the customer, they get annoyed with bad news, but they get furious with no news........
LOCOs? I know what you are trying to say, but I never brought that up in my posts. Communicate with the customer, they get annoyed with bad news, but they get furious with no news........
Last edited by jayteeto; 6th Mar 2006 at 03:04.
Thread Starter
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A result, I get a holiday, but only by doing the one thing I detest, I became a stroppy customer and it worked 
Basically, the company never contacted me once throughout the proceedings, so I searched availability elsewhere (Birmingham, only another 150 miles roungd trip petrol money). Regular phonecalls were met with refusal to offer an alternative until finally they said yes. interestingly enough I learned another thing yesterday.... When they asked for £100 extra for the change of airport, same day/destination, I asked why. It was because Birmingham charge more than manchester for slots. £50 a passenger more!! Shame on you Birmingham!! (my turn to be sarcastic Ballymoss)
So, what have I learned about myself and the fixed wing side of aviation??
Me, I stick with my principles as always and never work for this group. I am incapable of flexible thought..... The RAF really screwed up when they gave an idiot like me command of that Central Flying School Squadron. Tour companies cancel holidays and forget to tell the customers, this is not unique to MYT. WOW!!
Back to my original post that annoyed a lot of people. Will I book with this company again?? Will any of my extended family or friends?? Hmmmmmm... Can a company who treats people like this hope to survive and prosper??? Well, from the replies here, that behaviour is acceptable, so good luck people, I genuinely wish you all the best.
Basically, the company never contacted me once throughout the proceedings, so I searched availability elsewhere (Birmingham, only another 150 miles roungd trip petrol money). Regular phonecalls were met with refusal to offer an alternative until finally they said yes. interestingly enough I learned another thing yesterday.... When they asked for £100 extra for the change of airport, same day/destination, I asked why. It was because Birmingham charge more than manchester for slots. £50 a passenger more!!
Shame on you Birmingham!! (my turn to be sarcastic Ballymoss)So, what have I learned about myself and the fixed wing side of aviation??
Me, I stick with my principles as always and never work for this group. I am incapable of flexible thought..... The RAF really screwed up when they gave an idiot like me command of that Central Flying School Squadron. Tour companies cancel holidays and forget to tell the customers, this is not unique to MYT. WOW!!
Back to my original post that annoyed a lot of people. Will I book with this company again?? Will any of my extended family or friends?? Hmmmmmm... Can a company who treats people like this hope to survive and prosper??? Well, from the replies here, that behaviour is acceptable, so good luck people, I genuinely wish you all the best.
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jayteeto,
I don't think anyone would consider the way your booking has been handled to be acceptable, no matter which company it is. I would strongly recommend that you pursue a complaint with MYT. The events as you have described do not merit being called customer service, and I'm sure that the many people in MYT who actually care about the company would be horrified that a customer was treated in such a way. I would hope that this is an isolated mistake on someones part.
Please don't allow this incident to cloud your judgement of the entire company, I'm sure most Ppruners have a similar horror story about any number of other companies.
Hope you enjoy your holiday.
P.S. No, I do not work for MYT in any capacity.
I don't think anyone would consider the way your booking has been handled to be acceptable, no matter which company it is. I would strongly recommend that you pursue a complaint with MYT. The events as you have described do not merit being called customer service, and I'm sure that the many people in MYT who actually care about the company would be horrified that a customer was treated in such a way. I would hope that this is an isolated mistake on someones part.
Please don't allow this incident to cloud your judgement of the entire company, I'm sure most Ppruners have a similar horror story about any number of other companies.
Hope you enjoy your holiday.
P.S. No, I do not work for MYT in any capacity.
