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HEATHROW

Old 23rd Jul 2016, 16:09
  #4361 (permalink)  
 
Join Date: Nov 2006
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The Heathrow forum has definitely turned into a political arena, can we stop continuing in this matter and discuss the actual airport itself as it's becoming rather tedious with the same members CONTINOUSLY debating politics. Surely we can discuss what's happening at the UK's largest airport without it drifting towards politics purely for people's own grievances.
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Old 23rd Jul 2016, 16:53
  #4362 (permalink)  
 
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Surely we can discuss what's happening at the UK's largest airport without it drifting towards politics purely for people's own grievances.
No you can't when the future developments of the said airport is one of the national political issues of the time.
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Old 23rd Jul 2016, 19:07
  #4363 (permalink)  
 
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I'm with you Canberra.

Sadly, the MAN crew won't let you.
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Old 23rd Jul 2016, 19:31
  #4364 (permalink)  
 
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I see no party-political discussion on here. No contributor is promoting one political party above another. Indeed, Westminster MPs' views concerning new runway capacity options in the SE are not defined by party lines. Opinion differs from one MP to the next regardless of affiliation. However, a group of MP's is being called upon to make a fundamental strategic decision concerning the future of LHR / LGW in the near-term. Quite how you think that impending decision irrelevant to discussion on the LHR thread baffles me.
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Old 23rd Jul 2016, 19:34
  #4365 (permalink)  
 
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I'm with you Canberra.
 Sadly, the MAN crew won't let you.
Sorry Trav your can't be, seems to me it's precisely you that trawls for all those "endorsements from paid lobbyists and friends of HAL"!
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Old 23rd Jul 2016, 21:11
  #4366 (permalink)  
c52
 
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Away from politics, and whatever can have happened to the baggage system at T3 this week?
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Old 24th Jul 2016, 09:44
  #4367 (permalink)  
 
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Flybe still smarting from HAL refusing to cut a deal..........

https://buyingbusinesstravel.com/new...apacity-crunch
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Old 24th Jul 2016, 12:53
  #4368 (permalink)  
 
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All aircraft except mine are very noisy?

I can confirm that FlyBe's DH8D's and E175's / E195's create remarkably little noise disturbance on approach. However, it is very disappointing to note that Saad Hammad's angle on negotiating access to Northolt is to attack "noisy executive jets". FlyBe have some genuine positives to offer in support of their case. One has to wonder about the management skills of an executive who instead of promoting these prefers to demonise a problem which doesn't exist. And by the way, I suspect that those executive jets he despises so much make quite a contribution to UKplc in their own right. Somebody get this man an adviser with an ounce of common sense.
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Old 25th Jul 2016, 10:45
  #4369 (permalink)  
 
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Not sure about baggage issues but pax & cargo volumes are up...

HAL reported for the 1st half of 2016:
  • Airport Service Quality score of 4.16 & received the ACI Europe’s ‘Best Major Airport’ award (3rd time);
  • Pax volumes up 200k or 0.6% (35.7m pax 1st half);
  • Cargo volumes up 1.7%;
  • Total Revenue up 1.0% to £1.3bn
  • Adjusted EBITDA up 4.4% to £781 million
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Old 25th Jul 2016, 17:17
  #4370 (permalink)  
Paxing All Over The World
 
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"Stressed" Border Force staff are struggling to cope with queues to check passports at Heathrow Airport, according to a whistleblower.
New figures show target times for some passengers to clear immigration were missed in the last two months.

Heathrow passport queues: Staff brought in from ports - BBC News

Friends of mine sailed trhough last night at T5 - only to have to wait 30 mins for the bags.
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Old 25th Jul 2016, 17:24
  #4371 (permalink)  
 
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This story is boring it comes out every July and August!
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Old 25th Jul 2016, 17:26
  #4372 (permalink)  
 
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Ethiopian Airlines will introduce the Airbus A350-900 on the daily Heathrow to Addis Ababa route from 15th August, replacing a mixture of Boeing 777/787s which currently fly the route.
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Old 26th Jul 2016, 09:06
  #4373 (permalink)  
 
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never understood how they can't KNOW how many pax are arriving at LHR several hours ahead of time

It's just bloody awful management by the Home Office
Heathrow Harry is offline  
Old 26th Jul 2016, 09:45
  #4374 (permalink)  
 
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Originally Posted by Heathrow Harry View Post
never understood how they can't KNOW how many pax are arriving at LHR several hours ahead of time

It's just bloody awful management ...
I too find it completely unbelievable. Not only do they have a very good idea of how many are coming in, not just hours ahead but months or even years in advance, but as we all know the Heathrow slots are all saturated, all year. There isn't any substantial increase in flights in summer because there can't be.
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Old 26th Jul 2016, 10:15
  #4375 (permalink)  
Paxing All Over The World
 
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Ametyst1
This story is boring it comes out every July and August!
Well there's an indictment of the highest level! I know that the UK govt do not see it as their job to help UK citizens but HAL and BA do have that job.
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Old 28th Jul 2016, 07:30
  #4376 (permalink)  
 
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Originally Posted by WHBM View Post
There isn't any substantial increase in flights in summer because there can't be.
Yes, but that can't be said for the number of passengers. July and August typically see around 30% more daily pax than Jan/Feb.

Though I agree that shouldn't really come as any surprise to Border Force management.
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Old 28th Jul 2016, 08:29
  #4377 (permalink)  
 
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Is Collaborative Decision Making (CDM) in operation at LHR? If so the Border Force should be able to see potential problems on the day before they might happen and arrange their contingency planning in conjunction with all the other agencies such as the airlines and airport.

But it seems to me that their flexible response isn't that flexible if people have to drive up from Dover, park up, get to the work area and start. What's that? 2-3 hours to get into position at LHR? A situation can easily develop within that time period. Everything is on a knife edge and one delay can have a ripple effect that goes on for hours. And you've just had a stressful commute and then are under continuing stress when you are there.

And what happens then at Dover at peak periods with staff redeployed where I guess they are much less able to predict demand?

It seems to me that all the cuts that have taken place in recent years (in this area and others) have meant that the flexibilty to respond to unusual peak demand is almost non existent and one solution is to have more trained staff. But that costs more money, so I guess the travelling public will have to get used to longer processing times as it becomes the norm. You could always downgrade the declared capacity to maintain service standards but that will never happen; it's too complicated.

As this is at Heathrow of course, the issue has a high profile but these delays are happening at other airports too.
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Old 28th Jul 2016, 14:31
  #4378 (permalink)  
Paxing All Over The World
 
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It has been govt policy - of both main parties - to cut staffing across the board for the last 25+ years. The results show in the daily experience of us with the: NHS (all sections, inc Ambulance), Police, Fire Service, HMRC, Border staff, etcetera.

In my adult life, the Brits have continually voted for more public services at less cost to them. Well, they now have the result ....
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Old 28th Jul 2016, 18:13
  #4379 (permalink)  
 
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Originally Posted by PAXboy View Post
In my adult life, the Brits have continually voted for more public services at less cost to them. Well, they now have the result ....
However, the costs have not really lessened. What progressively happens is that an ever greater percentage of the costs, and the man-hours available, is squandered on things which do not provide service. here are plenty of examples of front line staff numbers being halved while the back office stays at former strength. Aviation passengers go up, revenue from APD seems to rise exponentially, and yet there's a complete disconnect with the resources required to handle it.


Part of the issue is the current fad for "Targets". I see that the passport management at Heathrow have set themselves a target that "90% of passengers must be processed in 45 minutes". That is a ludicrous target in the first place, the real target should be about 5 minutes, but it leads to the ludicrous complacency that as long as you can keep your wait times just under 45 minutes you have somehow "done your job".


Incidentally, the officers will process passengers at the same rate per hour regardless of whether the queue for them is 5 or 45 minutes.
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Old 28th Jul 2016, 19:14
  #4380 (permalink)  
 
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Originally Posted by WHBM View Post
Part of the issue is the current fad for "Targets". I see that the passport management at Heathrow have set themselves a target that "90% of passengers must be processed in 45 minutes". That is a ludicrous target in the first place, the real target should be about 5 minutes, but it leads to the ludicrous complacency that as long as you can keep your wait times just under 45 minutes you have somehow "done your job".
To paraphrase the apochryphal school report - the Border Force set themselves incredibly low standards, which they consistently fail to maintain.

And, to answer a previous poster's question - yes, Heathrow prides itself on its use of Airport Collaborative Decision Making (A-CDM).

http://www.heathrow.com/file_source/...operations.pdf
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