BA to Tampa
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Bealine said " since 09/11 we have given everything away to keep our jobs and BA would not have survived without the full co-operation of the staff!"
Just untrue I'm afraid.
I can't believe you actually mean the things you say . Sure BA has some exceptional and talented cabin crew. We still win awards for in flight service. However the overall picture is pretty grim.
For example;
I was in Compass when the gnd staff walked out - there was massive disruption and late in the afternoon the company sadly made an announcement over the office PA that all long haul flights were to depart empty ( probably a sensible decision in the circumstances) .
What sums up BA cabin crew, was their reaction. No sadness for all the passengers who's hard earned holidays were totally stuffed on that day,. No compassion for families enduring mayhem in the terminal. No concern for the financial damage to BA . No apprehension at the deleterious effect to BA's reputation. JUST A MASSIVE, and I mean massive, and total CHEER from over 400 cabin crew. That's what many BA cabin crew think of our passengers - they despise them.
Sad but true.
Just untrue I'm afraid.
I can't believe you actually mean the things you say . Sure BA has some exceptional and talented cabin crew. We still win awards for in flight service. However the overall picture is pretty grim.
For example;
I was in Compass when the gnd staff walked out - there was massive disruption and late in the afternoon the company sadly made an announcement over the office PA that all long haul flights were to depart empty ( probably a sensible decision in the circumstances) .
What sums up BA cabin crew, was their reaction. No sadness for all the passengers who's hard earned holidays were totally stuffed on that day,. No compassion for families enduring mayhem in the terminal. No concern for the financial damage to BA . No apprehension at the deleterious effect to BA's reputation. JUST A MASSIVE, and I mean massive, and total CHEER from over 400 cabin crew. That's what many BA cabin crew think of our passengers - they despise them.
Sad but true.
Last edited by Shuttleworth; 9th Feb 2005 at 22:08.
Sorry to have upset you bealine , but I'm afraid that my experience of BA cc in the past year is that, with some exceptions granted, the general trend is a negative one. I know that you are a professional at your job. Sadly not all your colleagues follow your example. CC (on the routes I fly) in particular are getting worse. It may be poor morale, I don't know, but as a CUSTOMER I'm not impressed. Again, sorry if I upset you but I won't withdraw my statement. Oh, and by the way, I'm not at all a demanding pax. I only wish to be treated as if I'm a fellow human being and not some low life. Too many cc go around with an air of smug superiority which antagonises regular pax, who in many cases have a great deal more years of flying under their belt than many of these young upstarts have.
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BRUpax,
I've read some of your posts in the past. Are you a regular traveller through BHX? You are probably well aware that the operation there is no longer mainline BA (ok, I appreciate it was BAR) and is now Citiexpress. Most of the cabin crew you will have flown with previously have moved down to the London bases and the Citiexpress crews are recruited by a seperate company to a different standard - mainly, the package available is unlikely to attract the same sort of people who would come to mainline BA. Not saying it's right or wrong, but that's the way it is. Sorry to hear of your experience.
HF (ex BHX flight crew)
I've read some of your posts in the past. Are you a regular traveller through BHX? You are probably well aware that the operation there is no longer mainline BA (ok, I appreciate it was BAR) and is now Citiexpress. Most of the cabin crew you will have flown with previously have moved down to the London bases and the Citiexpress crews are recruited by a seperate company to a different standard - mainly, the package available is unlikely to attract the same sort of people who would come to mainline BA. Not saying it's right or wrong, but that's the way it is. Sorry to hear of your experience.
HF (ex BHX flight crew)
Yes, unfortunately for BA mainline, it is the BACX cc that generally don't impress me. I do fly mainline too and upon reflection it is true to say that on the whole their cc are better. Of course, most pax won't be able to identify the difference between mainline and BACX. Even I didn't realise until you told me that the cc operating with BACX out of BHX are a different set to those who originally flew the A319/RJ100 fleet. That explains why I didn't get to see my favourite ladies anymore! But, even if BACX are to blame, the consequence of poor or indifferent service or attitude by BACX staff will impact the image of BA Mainline.
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sorry if I upset you but I won't withdraw my statement.
half the average age,twice the smiles and twice the service." is acceptable , do you?
...or "these grumpy old gifts to aviation "???
In the UK, the law prevents you from using terms such as these. Sexism (implied) and Ageism is illegal and grossly offensive and, again,I am very surprised the moderators have done nothing to prevent our British Airways' crews from receiving these sorts of insults!!!
.........and, furthermore, VS cabin crew are now paid more than most BA crew. The new joiners at BA get £6950 pa - how many do you think end up staying???
Is 'Ageism' illegal in the UK?
If so why will you be retired at 55 or perhaps say, as a manager, turned down because you're 'too old'.
Genuine Q - honest.
Personally I think all the statutory -isms are attacks on free speech and debate but you don't want to hear me go on about that!
If so why will you be retired at 55 or perhaps say, as a manager, turned down because you're 'too old'.
Genuine Q - honest.
Personally I think all the statutory -isms are attacks on free speech and debate but you don't want to hear me go on about that!
bealine , I think that your ranting is doing your company more harm than good! I have not stated anything about any named individual. Furthermore, you are attributing some quotes to me which I did not personally make! Last of all, as a PAYING CUSTOMER on the receiving end of the service provided by your company, I'm entitled to an opinion. You are of course entitled to disagree.
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.........and, furthermore, VS cabin crew are now paid more than most BA crew. The new joiners at BA get £6950 pa - how many do you think end up staying???
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Bealine as far as I was aware new joiners start at £9950... could be wrong though?
Seriously, though, the rent of a bedsitting room on the estate where I live is just short of £600 per month....and that is close to Gatwick, the cheaper airport. Rents close to Heathrow will be at least £100 higher. How does BA seriously expect anyone to survive, and to work cheerfully, on that sort of salary!
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BRUpax,
as a non-BA employee, I can only advise you to pi*s off and go fly someone else.
I have a been a gold card holder with BA for 10 years, and yes, I have had my disagreements and deserted to Virgin on one occasion.
However, in general, BA sets the standard for all other carriers. The crew are 90% great. You get gumpy gits sometimes, but I don't have a great day every day. When I used to fly with Virgin, the thought of having a sensible conversation with the CC was laughable. The VS crew just have a different mentality, some like it some don't.
Finally, and agreeing with bealine, I am often completely embarassed by the total lack of respect and manners shown by some pax on an aircraft. The amount of people who cannot muster even a please or thank you, or who throw stuff on the floor and expect to be cleaned up after is amazing. I wonder how they keep their tempers or manage not even the slightest snide comment.
Hats off to BA cc
as a non-BA employee, I can only advise you to pi*s off and go fly someone else.
I have a been a gold card holder with BA for 10 years, and yes, I have had my disagreements and deserted to Virgin on one occasion.
However, in general, BA sets the standard for all other carriers. The crew are 90% great. You get gumpy gits sometimes, but I don't have a great day every day. When I used to fly with Virgin, the thought of having a sensible conversation with the CC was laughable. The VS crew just have a different mentality, some like it some don't.
Finally, and agreeing with bealine, I am often completely embarassed by the total lack of respect and manners shown by some pax on an aircraft. The amount of people who cannot muster even a please or thank you, or who throw stuff on the floor and expect to be cleaned up after is amazing. I wonder how they keep their tempers or manage not even the slightest snide comment.
Hats off to BA cc
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Bealine You have a point about the high rents in the South East of the UK. Maybe BA should pay higher Basic salaries and lower allowances? Isn't that what they are trying to change now?
Dear 10 year Gold Card norodnik ,
I do not treat airline personnel with disrespect and I always say please and thank you. I do not leave a mess behind me (same in hotels by the way). Despite this I do often feel as if I'm treated by many of today's cc as the scum you describe. I have been flying as pax for 49 years! By the way, there's a whole lot of difference on how pax Y and C pax are treated! I fly in both classes regularly.
Yes, I will choose the carrier I fly with based on merit when I can. Unfortunately, sometimes schedule or lack of competition on a route gives me no choice.
Looking back at this thread I see that my remarks appear to be anti BA and see why some of you are on the defence. In fact, my concerns/criticisms are valid for the airline industry in general - but I do include BA (and BACX in particular).
I do not treat airline personnel with disrespect and I always say please and thank you. I do not leave a mess behind me (same in hotels by the way). Despite this I do often feel as if I'm treated by many of today's cc as the scum you describe. I have been flying as pax for 49 years! By the way, there's a whole lot of difference on how pax Y and C pax are treated! I fly in both classes regularly.
Yes, I will choose the carrier I fly with based on merit when I can. Unfortunately, sometimes schedule or lack of competition on a route gives me no choice.
Looking back at this thread I see that my remarks appear to be anti BA and see why some of you are on the defence. In fact, my concerns/criticisms are valid for the airline industry in general - but I do include BA (and BACX in particular).
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Brupax,
congratulations on 49 years of flying.
I think your comments are a sad reflection of the customer services industry today.
I too am frequently astounded by the treatment I get in shops, on the phone etc etc.
Not to harp on too much, but one of the reasons I like BA is that its one of the few organisations that mostly provide what I expect and pay for. Other airlines are not nearly as good, and other companies,..... well lets not go there.
About 10 years ago I had the idea,with a few others, of starting a new "business meeting" facility" and we discussed ONLY hiring people over 65 as at least they could (most likely) be trusted to treat people better than the youth of today. Not saying we should put them in the air, but it was a fun idea.
congratulations on 49 years of flying.
I think your comments are a sad reflection of the customer services industry today.
I too am frequently astounded by the treatment I get in shops, on the phone etc etc.
Not to harp on too much, but one of the reasons I like BA is that its one of the few organisations that mostly provide what I expect and pay for. Other airlines are not nearly as good, and other companies,..... well lets not go there.
About 10 years ago I had the idea,with a few others, of starting a new "business meeting" facility" and we discussed ONLY hiring people over 65 as at least they could (most likely) be trusted to treat people better than the youth of today. Not saying we should put them in the air, but it was a fun idea.
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£600 a month for a room?
I, amd my wife both managed to live in South Oxfordshire while on BA shorthaul. There are three bedroomed houses for rent around here for £700 a month, an hour at the most from the crew car-park!
I, amd my wife both managed to live in South Oxfordshire while on BA shorthaul. There are three bedroomed houses for rent around here for £700 a month, an hour at the most from the crew car-park!
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Bealine I think you should take a look at the CAA website which details the average cost of employment of various groups within UK airlines. I'm sure someone cleverer than me can post a link to it. It will show you how overpaid BA cabin crew are AS A GROUP on average compared to crew in other airlines.
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Yes, £600 is very steep for a "bedsitting room"........either a deliberate or unintentional exaggeration?
No - neither.......and, to live in South Oxfordshire and commute to Heathrow would cost how much by car each way per month??? (......and don't even mention public transport - it's not compatible with the hours crew are required to work!)
The selling price of a one bedroom flat on this estate (purpose built in the 1980's as Gatwick Airport overspill, but mainly populated by City commuters) is now £165,000 - hence the sky high rents!
No - neither.......and, to live in South Oxfordshire and commute to Heathrow would cost how much by car each way per month??? (......and don't even mention public transport - it's not compatible with the hours crew are required to work!)
The selling price of a one bedroom flat on this estate (purpose built in the 1980's as Gatwick Airport overspill, but mainly populated by City commuters) is now £165,000 - hence the sky high rents!