Are you sure cattle truck airlines treat their customers as non-humans?
Statistically there is not too much to choose between the top ten UK airlines in terms of bags left behind, cancelled flights, punctuality and - probably - the smileyness of the cabin crew.
Its a bit of a tenuous assumption to translate ITV's Airline docusoap into a realistic illustration of a 22,000,000 pax-a-year operation.
Not that there isn't considerable room for improvement of course.
If Now succeed in offering the pax a different product that they like then, in the long run, we'll all benefit. After all if Ryan and Easy hadn't tried the same thing then a lot of pilots wouldn't have jobs today.
WWW
Last edited by Wee Weasley Welshman; 18th Sep 2003 at 18:48.