NearlyNigel,you are dead right.Here at Ryanair we have none of the BA 'Bollockology' [as our illustrious leader calls it],just an engineering dept full of well paid and,in the main,contented engineer's.
I would love to see the ratio of office worker's to hands on engineer's and mechanics at Ryanair,compared to the same ratio at BA.Also,before anyone starts about the quality of the [engineering] product,I think our list of deferred defects across the fleet would stand up to comparison against any airline in the world.