I feel tensions are building on the line far quicker than anticipated. The operation is such a mess from so many factors, anyone who cares will be stretchered out of the flight deck on a defibrillator. The email from a CX manager, many had only heard about on pprune, was an indication of how far removed and misunderstood the KA operation is.
KA Flt Op's managers sense the urgency. Sweet emails lauding the professionalism of well handled events would be received with considerable cyniscm. Yes, the new people communication skills are very obvious. But they are a veritable kiss and fu@& principle. Op's management offer professional encouragement whilst the real goal is contract concessions from up the command chain.
Besides, the half-life of KA managers is about 9 months. Nobody seriously believes any ( bar a favourite ) any will be around in the long term.
Hard working G day workers and trainers keeping the A320 operation afloat, now face the prospect of hinted DECs on the 330. Learning their effforts are of no consequence to career aspirations. Project Altitude synergies wouldn't harness weeping career hopes of pilots. With A321s on the way in numbers and a potential flood of departures, A330 DECs whether off the street or via integration offer the greratest on paper savings. The fallacy of course being, the intangible measure of morale or more so, what mangagers love to term as keeping the show on the road.
Be safe.