Originally Posted by
Ken Borough
To my knowledge, no. KPIs are grossly exaggerated and have little impact on decision-making, especially in operational areas as the decision-makers are too busy sorting out problems to think about their KPIs and bonuses. I think every supervisor/manager etc always tries to achieve the best outcome for customer and company alike.
Ken, if what you say is true then a lot of QF managers must be totally incompetent based on the extremely poor decisions being made. I was obviously being generous by blaming KPI's for their woeful decisions rather than their inability to think logically. They have been displaying no care for the welfare of the passengers for a long time - the frontline staff do their best to make up for the lack support by management.