Originally Posted by
Ken Borough
To my knowledge, no. KPIs are grossly exaggerated and have little impact on decision-making, especially in operational areas as the decision-makers are too busy sorting out problems to think about their KPIs and bonuses. I think every supervisor/manager etc always tries to achieve the best outcome for customer and company alike.
You have had one too many Chardonnays if you believe they are about the customers. 😡