https://www.theguardian.com/business...five-years-row
“We’re disappointed in these results as they don’t accurately reflect the experience of the majority of our passengers"
Think they do
UK's worst airports named and shamed
Luton has been named as the worst UK airport for the fifth year running after scoring the lowest ever marks in a Which? Travel magazine customer satisfaction survey.
In contrast, Doncaster Sheffield airport was named as the best, scoring 87% for customer satisfaction compared with Luton's 29%.
Which? Travel said passengers used words including 'chaos', 'crowded' and 'rip off' to describe Luton, which is in the midst of a £110 million project to expand its capacity by 50% by 2020.
"That can't have helped the appallingly low customer satisfaction score of 29%, but Luton has languished at the bottom of our survey for five years and building work is no excuse for the one-star rating or lack of sufficient seats, shops or toilets and the penny-pinching prices, such as £1 for plastic bags," said Which? in its damning report.
Painful but true although the plastic bags are now free.