Airlines fail due to their myopic view of 'cost'. Their managers know the cost of everything and the value of nothing (other than their own bonuses). You sound just like the type they are looking for Cowardly, helping their narrative. Ultimately, i've made my money and will leave on my terms. I am genuinely sad for those whose careers will be blighted by the ultimate failure of CX. It's probably inevitable at this point, just a matter of when and how.