PN, agreed on the complaint point. The policy at (the then) PMA of "weeding" dossiers and asking the respective Deskie/Drafter what could be released to the individual has thankfully stopped but how much was destroyed? The move to e-dossiers was a positive step, albeit forced by the move to H Wyc and the lack of space for a dossier storage machine allied to the implementation of JPA. I would urge anyone to request a full copy of their documents and a copy of the open door notes from OCMIS/PACMIS.