Look, I didn't work in premium cabins. So let's assume they do put drinks back in the bottle.. Then the SVP Service Delivery should lose his job right?? I mean who is the ultimate responsible for service delivery? But of course how EK solves the issue? By firing the CC, the lowest rank that takes no decisions and has nothing to do with policy making. Man.. When I read about these stories my blood boils, seriously! And I left this company 3 years ago!
Every time someone asks me what is the problem of EK, my answer is "nobody takes responsibility" Instead of SVP admitting responsibility for murky policies they fire the poor girl and "problem solved" f me.. Does HH know about what is happening in his company? I mean he is paying these people salaries. Agh!