Yes, you have touched a nerve Beafer, never in my 5 decades on this planet have I encountered someone who spouts so much false info!
Bishop, pipe down, 10 years late maybe but at least the actions are there to back up my words, which is a damn sight more than can be said for some users! As for ATC closures, bad customer service yes, but it also happens at several other airports, including Leeds and Newcastle believe it or not though much less frequently...not justifying it, just making it clear it's not just us. And for the umpteenth time, 1st and only account, don't know how many more times I have to say it!!