Originally Posted by
hoss183
Article is spot on. In 1984 when Ma Bell was divested their operating companies, they forgot at least one major item - they had no billing system. In a 15 year scramble to create one, the requirements folks went to work (and I mean really went to work). Those of us who knew what was about to happen warned management, but to deaf ears. The result was a decision that the billing system should also be a front-end (read real-time) system for customer service, marketing, etc. We had a nightly batch window of 8 hours. With all the new requirements, our first run? 147 hours. Years wasted putting functionality in and more years wasted pulling it all back out.