The recent IT meltdown isn't the only issue ba faces. It is rapidly becoming known as an airline which offers LoCo standards but charges premium prices.
All down to Walsh and Cruz and their obsession with profit against quality.
Passenger comment on airline websites show that the glory days of BOAC / BEA have now atrophied to such an extent that the airline's survival cannot be assured.
"We (once) took care of you...."