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Old 5th June 2017 | 06:44
  #3 (permalink)  
ExXB
 
Joined: May 2009
Posts: 2,847
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From: Confoederatio Helvetica
Go to their website and search for their Terms and Conditions (also called Conditions of Carriage or Conditions of Contract). It will all be there.

If you booked with a travel agent, get on to them. If you booked directly call them now, don't wait.
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