When BA outsourced it's IT it got rid of 80% of it's data network staff(59 down to 12 'heads' ) and 84% of it's Operations Control staff(152 down to 24 'heads'). Ops are the people monitoring the IT domain 24/7 365 days a year. The numbers left after the reductions were almost all contracts managers and project managers - not the technical staff. This was all done within a 1 year timeframe so the chance of 'the new guys' being able to cope and respond correctly seems slight. Also one of the components of FLY was outsourced to TCS India for maintenance and support early on in this. It was rumoured that within 8 months all the Indian contractors who had been trained by established BA IT staff to do the work had left.