PPRuNe Forums - View Single Post - BA delays at LHR - Computer issue
View Single Post
Old 2nd Jun 2017, 10:36
  #458 (permalink)  
Join Date: Jan 2008
Location: Reading, UK
Posts: 11,578
Originally Posted by Trav a la View Post
The CAA, who are responsible for overseeing how major incidents like this are dealt with, seem to have abdicated their responsibilities.
"Passengers who wish to make a claim for out-of-pocket expenses or compensation following this disruption should contact British Airways directly in the first instance. If they are not satisfied with the response, they should refer their claim to British Airways' appointed dispute resolution service, CEDR. Dispute resolution services provide independent decisions on passengers' claims that the airline is contractually obliged to abide by."

Seems quite reasonable to me.

CAA statement on the disruption affecting British Airways flights
DaveReidUK is online now